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Sofitel London Heathrow

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9,566 Reviews from our TripAdvisor Community

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Showing 9,188: English reviews
Lagos, Nigeria
Reviewed 1 March 2016

We stayed there on a family trip on our way to the US. The kids all loved it. Comfortable beds and rooms ao we got up refreshed and ready for our onward journey. Convenience was top of our agenda as we could easily hop into central London via Heathrow express. Great place

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Helpful?
1Thank ikm804
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your stay at the Sofitel London Heathrow met all your expectations and that you particularly enjoyed the convenience of our location being as we are directly linked to Terminal 5 and offering an easy access...

Aberdeen, United Kingdom
Reviewed 1 March 2016

A really good hotel. The rooms were quiet and comfortable and a pleasant temperature. The food was good and varied. The lifts were a little slow and I never found the stairs but great and superb location for a meeting at LHR.

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Helpful?
1Thank Heather H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your stay at the Sofitel London Heathrow met your expectations and that you were particularly satisfied by the quality of the our rooms which you found to be quiet, comfortable and pleasant temperature. However I...

Reviewed 1 March 2016 via mobile

Very accommodating crew specially the gentleman at breakfast Constantin,so happy to do his job ,it shows.Keep it up.The location for me is so accessible to transport in a busy city like london.You have the underground and buses at a walking distance.Rooms are comfortable and clean.

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Helpful?
2Thank Liza A
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. We consider our staff to be one of our biggest assets as we always strive to provide an excellent service to our guests and I am glad to learn that you found our ambassadors especially Constantin very accommodating at Vivre during your...

Reviewed 1 March 2016 via mobile

Stayed here for a stop over it was in a good location and easy to get into London. The staff were friendly and helpful. I ordered room service it took just over a hour to come but they gave me a small discount. I would stay here again.

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1Thank eurotrabell
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway. We consider our staff to be one of our biggest assets as they always strive to provide an...

Aberdeen, Scotland, United Kingdom
Reviewed 1 March 2016 via mobile

Very convenient for an early flight from T5 (very short walk via covered walkway). Was comfortable and spacious. Arrived fairly late so room service was a good addition. Price-wise wasn't cheap but not the most expensive either through the company so would definitely use again for a stop over!

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1Thank Tom G
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and it is good to know that you enjoyed the quality of your room that you found most comfortable and spacious. I am also glad to read that you were pleased by your room...

Lakeville, Pennsylvania
Reviewed 29 February 2016

I booked this hotel for our last night in the United Kingdom due to it's proximity to Heathrow Airport. It is the only hotel with a direct walkway to a terminal. Since I had to turn the rental car in the night before this made getting to our flight so much easier. But I did pay for this benefit -...

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Helpful?
2Thank ccmtigger
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that your stay at the Sofitel London Heathrow met all your expectations and that you were particularly pleased by the quality of your Junior Suite that you found most spacious and comfortable. It is also good to...

Blacksburg, Virginia
Reviewed 29 February 2016

Stayed here for a conference. Overall an excellent stay. The beds were comfortable, the rooms were quiet, and the staff was very accommodating. It is connected to T5 so it is easy to get to from the other terminals via the free train. Would happily stay here again.

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Helpful?
1Thank Peter V
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you were pleased by many aspects of your stay, from the comfort and the quietness of your bedroom, to the excellent service delivered by our Ambassadors. Our location is indeed very convenient, as we are directly...

Lincoln
Reviewed 29 February 2016

I think this was my third stay here, all just for the one night, prior to flights abroad. You don't need to be Einstein to realise the huge plus staying here is that it is only a c 7/8 minute covered walk to/from the terminal and well signposted. If you are idle like me it is worth paying the extra...

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Helpful?
3Thank Andrew B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read how highly you rated your breakfast experience in our Vivre restaurant where you found the quality of the food offered and the service delivered by our Ambassadors to be excellent. It is also good to know that you...

San Sebastian - Donostia, Spain
Reviewed 29 February 2016 via mobile

I stayed in this hotel as a large corporate event was taking place there. Since it is actually connected to T5 the arrival is seamless, which is not the case in other Heathrow hotels. I found the hotel to be truly outstanding. Large, new, comfortable rooms. Several bars and restaurants as well as many different meeting rooms. Very attentive service....

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2Thank TravellerDonostia
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that you enjoyed the quality of your bedroom that you found most comfortable and spacious, as well as you were pleased by the variety of our food and beverages outlets. I am also thrilled to know that the...

Nottingham
Reviewed 29 February 2016

This hotel maintains excellent standards in all areas. Staff are always friendly and helpful and the restaurant is excellent value. whenever we fly from Heathrow we stay here. There stay and park is also very convenient and competitively priced.

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Helpful?
2Thank Murray S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you were pleased by many aspects of your stay, from the friendly and helpful attitude of all our Ambassadors, to the great experience you had in our restaurant. It is good to know that you enjoyed...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $224 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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