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Sofitel London Heathrow

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Sofitel London Heathrow
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10,344 Reviews from our TripAdvisor Community

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Showing 9,941: English reviews
Mumbai (Bombay), India
Reviewed 17 June 2016

Small things like the room amenities offered have deteriorated since the hotel first opened. However it's very convenient if arriving or departing from T5. The restaurant has actually improved though the club lounge is just average.

Review collected in partnership with this hotel
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2Thank keasdad
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear keasdad, Thank you for taking the time to review our hotel following your recent stay with us. It was a delight to welcome you back and our location is indeed very convenient as we are directly connected to Terminal 5 via a covered walkway. However I am disappointed to read that the room amenities and Club Millesime experience did...

UK
Reviewed 17 June 2016 via mobile

We have stayed at this hotel previously for a T5 departure, but on this occasion we were departing from T3. Getting to T3 via the shuttle looked a nightmare so we investigated staying in hotel close by, but none came up to the standard of the Sofitel. We feel that when we stay at a hotel the night before our...

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2Thank BrendaEngland
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BrendaEngland, Thank you for taking the time to share your comments with the Trip Advisor community. It was a delight to welcome you back, I am thrilled to read that you enjoyed the convenience of our location as we are directly connected to Heathrow Terminal 5 via an covered walkway, offering easy access to Restaurants at Terminal 5 and...

Basingstoke, United Kingdom
Reviewed 16 June 2016

We stopped for 1 night leaving the car at the hotel during our holiday. The sofitel is not the sort of hotel we would normally book as we go for smaller boutique hotels normally however this worked well for us. Unlike others I did feel this was a typical airport hotel but would definitely book again for an early flight...

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2Thank Susan W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Susan W, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you had a pleasant stay with us before your holiday and that you particularly enjoyed our Perrier-Jouet Bar where you had good cocktails. I am also very pleased to read that you had a wonderful...

London, United Kingdom
Reviewed 16 June 2016 via mobile

The Sofitel London Heathrow Hotel is an extremely comfortable hotel located at (and directly linked by short walkway to) London Heathrow Airport's Terminal 5. The hotel is large, but its arrangement in 'wings' gives it a less sprawling and more personal feel. We are given a complimentary upgrade at check-in; this was appreciated as the cost of a classic, that...

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6Thank Brian T
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Brian T Thank you for taking the time to review our hotel following your recent stay with us. I am so pleased to read how highly you rated your comfortable stay at the Sofitel London Heathrow where you particularly enjoyed the quality of your upgraded bedroom which you found modern, spacious and spotlessly clean. It is also good to...

Baltimore, Maryland
Reviewed 16 June 2016

We had a great experience at this hotel. The room was nice and spacious and very clean. The entire hotel was very nice. We had access to the club lounge and they offered drinks and food at different times of the day. The breakfast is a must. The staff was exceptional. Everything about our stay was great!

Review collected in partnership with this hotel
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3Thank SSJM2012
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear SSJM2012 Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive such positive feedback and I am delighted that read you had a great stay at the Sofitel London Heathrow where you found your bedroom to be most clean and spacious and our Ambassadors to be...

Jersey, Iles de la Manche
Reviewed 16 June 2016

For the third time we have lunched in this restaurant, this latest under new branding. It is always a pleasure before a long-haul flight to relax in the calm atmosphere and very good, informed service to partake in a simple lunch of good food with one fine glass of wine. The table d'hote on this occasion was made up of...

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2Thank Maurice D
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Maurice D, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read how highly you rated your lunch experience in our La Belle Epoque restaurant where you particularly enjoyed the tasty appetizer, the pasta and the dessert. I will make sure to share your praises to our Ambassadors...

London, United Kingdom
Reviewed 16 June 2016

takes over an hour to get to the hotel from terminal 2 (something they neglect to mention when selling it to you as an airport hotel). In this time you could get a courtesy bus to an equally nice and significantly less expensive hotel. Unless you are in terminal 5 already this is not an on airport hotel in anything...

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1Thank vlindsay2016
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear vlindsay2016, Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read that you experienced delay in transfer from Terminal 2 to Sofitel London Heathrow. Please be advised the passage time from terminal 2 to our hotel via Heathrow Express would...

Darlington, United Kingdom
Reviewed 16 June 2016

A very comfortable, clean and friendly hotel with excellent accomodation and facilities. The food is excellent. Access from Heathrow Terminal 5 is easy. The conference facilities are excellent. The staff are very reliable

Review collected in partnership with this hotel
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2Thank Stuart S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Stuart S, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to hear that you find our hospitality and conference facilities to your satisfaction and I thank you for your nice feedback about the quality of the food offered in our restaurant which you found excellent. It is also...

Auckland Region, New Zealand
Reviewed 16 June 2016

My wife and I stayed for one night in Mid June 16. We enjoyed our stay at the Sofitel. The staff were helpful and friendly. The room was quiet - no noise from planes etc. at all (great soundproofing) and breakfast was also excellent.. The convenience of walking to the hotel from T5 after arriving in the early evening and...

Review collected in partnership with Accorhotels.com
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3Thank MarkAgnoli
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MarkAgnoli, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and I am pleased to know that you found our hotel to be a great base when you are flying from Terminal 5 and that you found that the service delivered by our ambassadors and...

Concord, Massachusetts
Reviewed 16 June 2016

Last year I wrote a review praising our stay at the Sofitel at Terminal 5 where we have stayed at least once every year since it opened. This year was a huge disappointment! When we arrived at the desk for check-in we were told that we had been "upgraded" to a larger room. It was on the first floor and...

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2Thank Peg423
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Peg423 Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read that your recent stay with us did not meet your expectations. We strive to deliver a high level of service throughout all our outlets and do our utmost to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $232 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
121 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
“Prestige Suite with Club Millesime Lounge access are lovely rooms”
winnie1219, 23 Apr 2017 | Read review
“All the rooms are good and quiet.”
stevenkburke, 21 Apr 2017 | Read review
“upgrade to concierge/club access worth the extra money for free drinks and breakfast ”
345mysteryguest15, 19 Apr 2017 | Read review
“try to upgrade your room at reception desk”
T3852JTthomas, 18 Apr 2017 | Read review
5 of 5