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Sofitel London Heathrow

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Sofitel London Heathrow
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10,158 Reviews from our TripAdvisor Community

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Showing 9,767: English reviews
Newport, United Kingdom
Reviewed 18 May 2016

This was a special trip with family. Three people went the extra mile, Renato & Anthony (Vivre restaurant) and the delightful lady that showed us to our specially prepared rooms; sadly I've mislaid her name The rooms were specially decorated to acknowledge my parents 50th wedding anniversary Mum is a coeliac sufferer and the vivre Resraturant coped flawlessly. All in...

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2Thank Hackett29
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Hackett29 Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that how pleased you were by your recent stay at the Sofitel London Heathrow and that you were particularly amazed by the service delivered by our Ambassadors Renato, and Anthony. I am always delighted to see ambassadors’ names...

Peyia, Cyprus
Reviewed 18 May 2016

The most comfortable hotel we have ever stayed in. We would not stay anywhere else when traveling through Heathrow. The rooms and bathrooms are so clean and the beds are the best ever. The staff are so pleasant and helpful, making our visits so enjoyable

Review collected in partnership with this hotel
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2Thank Carole R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Carole R, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you had a great stay at the Sofitel London Heathrow and that you were pleased by the quality and the cleanliness of your bedroom, and especially our Sofitel “My Bed “ which you found most...

Belfast, United Kingdom
Reviewed 18 May 2016

We were returning to home from our trip to Venice and because of flight times had to stay overnight at the Sofitel t5 London Heathrow. This hotel is our usual choice and we were checked in promptly but again the room was at the far end of the confusing corridors room numbering. You would have thought that on a Saturday...

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1Thank meridan_man
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear meridan_man, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that the Sofitel London Heathrow is always your favorite choice while travelling, and that you were pleased by your efficient check-in and check-out experience. However, I am sorry to read that you were not able to have a...

Cockermouth, United Kingdom
Reviewed 18 May 2016 via mobile

We knew we would arrive at Heathrow very late so decided to stay the night and drive the next morning we had a deal with holiday extras and for £198 we stayed the night and our car was parked at the hotel (not moved we had the keys) for the duration of our holiday 8days The hotel is faultless staff...

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2Thank lorraine M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear lorraine M, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you enjoyed many aspects of your stay at the Sofitel London Heathrow, from the quality of your bedroom which you found immaculate and well-appointed, to the kind and helpful service delivered by our Ambassadors. I appreciate...

Bristol, United Kingdom
Reviewed 18 May 2016 via mobile

Stayed here for the night before catching an early flight. Large modern lump of a place to look at but it works. All the staff I came accross - reception, restaurant, transport desk- were really friendly & helpful. Place is large but easy to navigate, bedroom had everything needed, was roomy, comfortable & soundproof - no aircraft noise at all....

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1Thank aberdour g
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear aberdour g, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and it is good to know that you enjoyed the pleasant and attentive service delivered by our Ambassadors. It is good to know that you had another great stay at the Sofitel London Heathrow...

Marlborough, United Kingdom
Reviewed 18 May 2016

If your traveling from Heathrow this is probably the best hotel to stay in, service is good, worth joining the loyalty scheme if your a frequent traveler. Annoying you have to pay to park in the hotel, but that's the case allover now. Still enjoy staying here, and the restaurant is good, shame the champagne bar closes to early.

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1Thank Paul H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Paul H, Thank you for taking the time to share your comments with the Trip Advisor community and also to recommend our Accor Le Club Loyalty card. I am pleased to read that you had an excellent stay at Sofitel London Heathrow where you enjoyed the service and food in the restaurants. Please accept my sincere apologies as the...

Stockholm, Sweden
Reviewed 17 May 2016

This amazing hotel is located at the Terminal 5 at Heathrow airport, it takes only a few minutes to walk to the check-in/security, which is perfect if you have an early flight. The room had a very high standard, with the most comfortable bed ever! It was quiet, clean and fresh, and nicely decorated. I would happily return again, and...

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1Thank the_swedish_girl
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear the_swedish_girl, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had an excellent stay at the Sofitel London Heathrow and that you were particularly pleased by the quality of your bedroom which you found most comfortable, modern and clean. Our location is indeed very convenient as...

Reviewed 17 May 2016

Room was excellent and clean. Our problems were with the personnel/staff at the hotel - specifically the restaurant and the transportation desk staff. We inquired about eating in the restaurant at the hotel at check in (they have two - one is French food one is a variety of different cuisines, which is the restaurant we sent to). We were...

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1Thank Stacy S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Stacy S, Thank you for taking the time to share your comments with the Trip Advisor community, First and foremost please accept my sincere apologies as I was disappointed to read about your experience on your last visit. We strive to deliver a high level of service throughout all our outlets and do our utmost to provide a luxury...

Aberdeen, United Kingdom
Reviewed 17 May 2016

Well, I have heard many good things about this hotel and finally stayed there overnight before an early flight. Great service, swift check-in, comfortable rooms - the location speaks for itself, it really is the only place to stay prior to an early flight ex T5 at Heathrow. Every other hotel requires a bus journey to and from and from...

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1Thank John R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear John R, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to the other Heathrow...

Washington, DC
Reviewed 17 May 2016

My wife and I spent 1 night here as a layover from Greece back to US. We got off the flight from Greece at 8:45pm and were in our room at the Sofitel Terminal 5 at 9:30pm. We checked out the following morning at 7:15 for our transatlantic flight back to the US. Since we were flying British Airways on...

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1Thank Westby
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Westby Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations, and that you were particularly pleased by your room which you found modern and well decorated, as well as you appreciated the comfort of our Sofitel...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $235 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“The Prestige Suite isn't cheap but it is luxurious so if you can, you really should.”
 of 5 bubbles SarahW137, 20 Mar 2017 | Read review
“We were on the 2nd floor and our room was great.”
 of 5 bubbles ErinLeary, 15 Mar 2017 | Read review
“Book mini suite if taking young kids”
 of 5 bubbles H7765RAandy, 13 Mar 2017 | Read review
5 of 5