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Sofitel London Heathrow

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Sofitel London Heathrow
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10,008 Reviews from our TripAdvisor Community

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Showing 9,623: English reviews
Calgary, Alberta
Reviewed 21 April 2016

This is an excellent hotel to choose if you have just landed at Heathrow airport and would like a convenient hotel for the night. Also great for an overnight stay before departure the next day. The free train to the other terminals is very helpful. Overall, a very comfortable, clean, relaxing, quiet room. The restaurant and lounge service is excellent....

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Thank wschrage
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear wschrage, Thank you for taking the time to share your comments with the Trip Advisor community. The Sofitel London Heathrow is the only hotel directly linked to T5 Heathrow Airport via a covered link-bridge. The hotel offers an easy access to travellers arriving by air, road, underground or by Hoppa bus and just 21 minutes from central London via...

Manchester, United Kingdom
Reviewed 20 April 2016

Will certainly stay there again. Wonderful oasis of calm. Nice bars and restaurants. Also a great spa.. Very convenient for terminal 5 across the bridge.Excellent room and very friendly staff. The bathroom was excellent.

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Thank swissmiss43
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear swissmiss43, Thank you for taking the time to share your comments with the Trip Advisor community. The Sofitel London Heathrow is the only hotel directly linked to T5 Heathrow Airport via a covered link-bridge. The hotel offers an easy access to travellers arriving by air, road, underground or by Hoppa bus and just 21 minutes from central London via...

Birmingham, United Kingdom
Reviewed 20 April 2016

This is a very good airport hotel at Heathrow T5. The welcome is very warm and efficient with very good service from the reception staff/doormen. The communal areas – lounges, bars, sitting areas are spacious, well furnished, light and pleasant – service in these has improved noticeably over the past year or so. The Club Lounge is very good –...

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1Thank Duncan C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Duncan C, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets as they always strive to provide an excellent service to our guests and I am glad to learn that you found all our ambassadors to be warm and efficient throughout your...

Hamilton, Bermuda
Reviewed 20 April 2016

Great Heathrow hotel. Stay here pre or post flight and you won't be disappointed. Rooms are spacious and comfortable. Fast internet service and two great places to dine. The champagne bar is a nice touch for couples.

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Thank Dan R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Dan R, Thank you for taking the time to share your comments with the Trip Advisor community. The hotel has recently changed its network provider for the internet / Wi-Fi service, and adjustments to the system have been implemented to improve the speed and reliability of the network in order to meet all our guest’s expectations. It is good...

Reviewed 20 April 2016

Always enjoy my short times at the hotel, everything , decor, ccomfort is supreme. Reception is always quick and efficient. Someone always calls up to my room to make sure I am alright and comfortable.

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Thank Laraine g
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Laraine g, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to learn how highly you rated your check-in/check-out experience at reception. I am glad to know that our staff demonstrated an outstanding level of service and made your stay memorable. I am also glad to learn that your...

Milton Keynes, United Kingdom
Reviewed 20 April 2016 via mobile

I love this hotel. One of my favourites. I recommend it to all. Great access to Terminal 5. Comfortable, luxurious rooms. Great restaurants and bars. Staff are efficient and friendly. There is no other choice of hotel when flying out of Terminal 5.

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1Thank Sarah T
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Sarah T, Thank you for taking the time to share your comments with the Trip Advisor community. It gives me pleasure to know that you enjoyed the convenience of our location, being linked to Terminal 5 and offering an easy access to Central London via the underground trains. I am also glad to learn that your bedroom met all...

Oxford, United Kingdom
Reviewed 20 April 2016

Easy access, great service and facilities that met and exceeded expectations. Proximity to terminal 5 was a bonus and this hotel provided undercover, secure parking at a competitive price for the 15 days we were abroad.

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1Thank PopsPeter
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear PopsPeter, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets as they always strive to provide an excellent service to our guests and I am glad to learn that you found all our ambassadors to be polite, efficient and attentive throughout your...

Sao Paulo, SP
Reviewed 19 April 2016

I have just stayed at the Sofitel Heathrow London and I can say that it was outstanding. I have stayed at this hotel before and again everything was perfect. We can notice that all the staff are really interested in helping you and making you stay more enjoyable. I stayed in a luxury room and it has all the amenities...

Review collected in partnership with this hotel
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1Thank FCSARTORI
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear FCSARTORI, Thank you for taking the time to share your comments with the Trip Advisor community. The Sofitel London Heathrow is the only hotel directly linked to T5 Heathrow Airport via a covered link-bridge. The hotel offers an easy access to travellers arriving by air, road, underground or by Hoppa bus and just 21 minutes from central London via...

Greater London, United Kingdom
Reviewed 19 April 2016

Service at reception was good and room was excellent. Food and service in both restaurants was excellent and cocktails at the bar nice. Tea in the tea/coffee bar had great selection from round the world.

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1Thank mrf894
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear mrf894, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to learn how highly you rated your restaurant experience. I am glad to know that our staff demonstrated an outstanding level of service and made your stay memorable. It is also good to know that you enjoyed the variety...

Sydney, Australia
Reviewed 19 April 2016 via mobile

Whilst you wouldn't visit this place for culture or charm, it does score max points for convenience, esp if you're in and out of LHR T5, which its connected to. Rooms tidy, if a bit uninspiring for a new hotel, Internet slow for a new-ish hotel.

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1Thank kiwikruiser
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear kiwikruiser, Thank you for taking the time to share your comments with the Trip Advisor community. The Sofitel London Heathrow is the only hotel directly linked to T5 Heathrow Airport via a covered link-bridge. The hotel offers an easy access to travellers arriving by air, road, underground or by Hoppa bus and just 21 minutes from central London via...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $236 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
114 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Impossible to specify room”
 of 5 bubbles Lindleyerdington, 20 Feb 2017 | Read review
“All are good and spacious ”
 of 5 bubbles chrissy292016, 20 Feb 2017 | Read review
“If two are staying how about two shower gels rather than one.”
 of 5 bubbles richard_lust, 20 Feb 2017 | Read review
“We find traveling with a long charger cable useful as there are no plug ins near the bed for phones, iPads, etc.”
 of 5 bubbles 947kimberlyw, 19 Feb 2017 | Read review
“I think they would all be first class, albeit we did get upgraded.”
 of 5 bubbles 563tubbyc, 18 Feb 2017 | Read review
5 of 5