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Sofitel London Heathrow

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Sofitel London Heathrow
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10,345 Reviews from our TripAdvisor Community

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Showing 9,942: English reviews
Cambridge, Massachusetts
Reviewed 10 June 2016

Because it's located right at the edge of Terminal 5 at Heathrow Airport, this was an excellent choice for recuperating from a trans-Atlantic flight before beginning our England vacation. Friendly staff, nice restaurant.

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1Thank debbruskin
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear debbruskin, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to hear that you find our hospitality and facilities to your satisfaction experiencing the friendliness of our Ambassadors and a great time in our restaurant. Thank you again for choosing the Sofitel London Heathrow, we look forward to...

Vancouver, Canada
Reviewed 10 June 2016 via mobile

This hotel really succeeds in making the traveller feel personally cared about. Even though it seems from our short visit to be primarily catering to a business clientele, we felt that our every need was very professionally taken care of. Our room was spacious and came with many nice modern amenities. Great bed and pillows, desk, table, easy chair, nice...

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1Thank Tooyoung4grandkids
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Tooyoung4grandkids, Thank you for taking the time to review our hotel following your recent stay with us. I hope you enjoyed your 5 week vacation in Europe. I am always delighted to see such positive comments about our Ambassadors and I am thrilled to read that they took good care of you making your stay so memorable and enjoyable....

Edinburgh, United Kingdom
Reviewed 10 June 2016

Have stayed in many airport hotels. Not sure if it is the hotel culture, but service at Sofitel Heathrow was about a 2-star rating. From check-in to calls to receptionist, staff had one-word answers and seemed bothered by questions. Transportation desk ordered a cab that overcharged me (paid 26 pounds) even though the receptionist stated flat rate between terminals should...

Review collected in partnership with this hotel
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1Thank jmnlee
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear jmnlee, Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read about your experience on your last visit. We strive to deliver a high level of service throughout all our outlets and do our utmost to provide a luxury experience...

Sao Paulo, SP
Reviewed 9 June 2016

Great Hotel just meters away from the airport terminal (there is a covered walkaway). Very well equipped, the bedroom is beautiful and extremely comfortable. If you need a place to stay for a night or two, there is no better place to stay. Since the hotel is attached to the Airport Terminal (outside part), make sure you request a window...

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1Thank TheAmados
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear TheAmados, Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive such positive feedback and I am thrilled to read that you enjoyed the quality of your bedroom which you found very well equipped, beautiful and extremely comfortable. I do hope that we may have the...

Cardiff, United Kingdom
Reviewed 9 June 2016

Review collected in partnership with Accorhotels.com
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2Thank ArthurAvios
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Vancouver, Canada
Reviewed 9 June 2016

Front desk reception staff always friendly and helpful. Upgraded to include the lounge which included afternoon tea and breakfast. Great value. Food was excellent and appreciated the calm atmosphere of the lounge itself especially after a long flight.

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4Thank saylavee1953
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear saylavee1953, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you had another perfect stay at the Sofitel London Heathrow where you were particularly pleased by the friendly and helpful service delivered by our Ambassadors. I am also glad to hear that you found our hospitality...

Tel Aviv District, Israel
Reviewed 9 June 2016 via mobile

Excelent location at terminal 5 heatrow london. Excelent breakfest,nice but small room, good service,worm wellcome,quick and easy check-in and check-out,easy ride and return to and from central london

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3Thank evy7055
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear evy7055, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to hear that you find our hospitality and facilities to your satisfaction and that you were particularly pleased by your breakfast experience in our Vivre restaurant and by warm welcome your received during your stay with us. We greatly appreciate...

London, England, United Kingdom
Reviewed 8 June 2016

I spent a night at this excellent establishment last week and was extremely happy with my stay. The room was spotless and comfortable with lovely toiletries in the bathroom and a nice tea/coffee tray as you entered. Bathrobe and slippers, iron & board in the cupboard. Good sized TV. The soundproofing was very good, I didn't hear noise from next...

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2Thank Hyacinth B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Hyacinth B, Thank you for taking the time to share your comments with the Trip Advisor community. It is always a pleasure to receive such positive feedback and I am delighted that you found your stay to the Sofitel London Heathrow to your satisfaction. I am glad to read that you were extremely satisfied by the quality of your...

Reviewed 8 June 2016 via mobile

We've had a busy itinerary and just flown from Istanbul to the UK. This option was convenient. Check-in was convenient. Staff is very helpful. Haven't tried the restaurant yet but looking forward to it. Some are small after our luxurious stay at the St Regis in Istanbul but apparently London is known for small hotel rooms. This will facilitate a...

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2Thank MontanaLaura
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MontanaLaura, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to learn your visit to the Sofitel London Heathrow was satisfactory and that you particularly enjoyed the service delivered by our Ambassadors who you found most helpful. It is also good to know that our convenience met all your expectations...

Charlotte, NC, USA
Reviewed 8 June 2016 via mobile

Our group stayed at this hotel the night before we flew home from England. It is convenient to the airport, but don't count on being able to walk to your gate. Heathrow is a big airport. Our gate was a short taxi ride away. The hotel is lovely and very comfortable. The rooms are large by European standards, with big,...

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3Thank ViviCharlotte_NC_USA
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear ViviCharlotte_NC_USA, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to hear that you were impressed by the quality and the features of your bedroom and especially by our Sofitel “My Bed” which you found most comfortable. I am also pleased to know that your breakfast experience in our Vivre...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $232 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
121 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Close to airport but still a bit of a walk”
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winnie1219, 23 Apr 2017 | Read review
“All the rooms are good and quiet.”
stevenkburke, 21 Apr 2017 | Read review
“upgrade to concierge/club access worth the extra money for free drinks and breakfast ”
345mysteryguest15, 19 Apr 2017 | Read review
“try to upgrade your room at reception desk”
T3852JTthomas, 18 Apr 2017 | Read review
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