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Holiday Inn London - Shepperton, an IHG hotel

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Felix Lane, Shepperton TW17 8NP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (224)
Room & Suite (64)
Dining (37)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn London - Shepperton, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 3 hotels in Shepperton
Location
Cleanliness
Service
Value
Holiday Inn London Shepperton is ideally suited for both business and leisure. An AA approved 4 star hotel close to Heathrow Airport and set in 11 acres of grounds with ample free parking. Local attractions include Twickenham Rugby, Hampton Court Palace and Windsor with special family theme park Legoland, Chessington World of Adventures and Thorpe Park packages for children. With the M3 and M25 motorways only minutes away, Holiday Inn London Shepperton is easily accessible for London, Richmond and Kingston. Family rooms are available and kids eat free when sharing.For a place to chill over a glass of wine or bite to eat, the Regatta Restaurant & Bar offers an impressive choice of dishes, themed midweek dinners and traditional Sunday roast.The Conference & Meeting Centre features 10 meeting rooms accommodating up to 100 delegates, with natural daylight, high-speed WiFi internet access, blackout, 8 hour comfort chairs and air-conditioning. This conference hotel also provides the informal Conference Cafe for unlimited drinks for delegates. For a place to unwind and recuperate, the leisure club at Holiday Inn Shepperton offers a range of facilities including an indoor pool, spa, sauna and fully equipped gym to ensure you feel relaxed and at your best. In compliance with UK Law smoking is only permitted in designated smoking bedrooms at the hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
1011Reviews16Q+A100Room tips
Traveller rating
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Popular mentions
Scooby wrote a review 2 Jan
Shepperton, United Kingdom1 contribution
Needed a reasonably priced local hotel when having a new boiler fitted over 2 days at Christmas '21. On departure, we (most definitely) left our iphone charger in the beside wall socket. On returning, in person, to the hotel 1 day later (and the bedroom was still empty), House Keeping could not find the (£20 plug & £20 cable), so it never made its' way to Lost Property and they would not reimburse us because we could not prove we had left it there. So, if you are happy with the following you'll be happy to stay; The bedroom was not as clean as the IHGCleanliness Promise would have liked (debris on windows and bathroom mirror) A nice Rowntrees liquorice Allsort left on the carpet. Freezing cold aircon in the breakfast/dining area (people wearing coats) Awful choice and quality of the evening meals. Attitude rather than friendliness from one of the Receptionists, everyone was lovely. However, the breakfast was very good, lots of choice and friendly staff! I feel bad leaving this review for a local hotel I should be proud to recommend!
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: Ask not to be over at the rear (the Covered Pipes Area is a cubism work of art)
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Response from Sales Shepperton, Sales at Holiday Inn London - Shepperton, an IHG hotel
Responded 1 week ago
Thank you for your review, as you are aware we have been directly in contact with you to discuss the points above. With kindest.
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Emma H wrote a review 1 Jan
Truro, United Kingdom15 contributions2 helpful votes
We stayed for one night only with dinner and breakfast included. The room was clean and functional and overlooked the garden.The staff were extremely helpful and in particular Chole in the restuarant area. There is also a lovely outside area by the waters edge where you can sit outside with heaters. My son was also delighted to see a computer was available to use in the public area! The swimming pool was also well maintained and nice and warm. Overall excellent value for money.
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Date of stay: December 2021
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dawn_ace wrote a review Dec 2021
Barnt Green, United Kingdom37 contributions15 helpful votes
Room I had approximately every 30 minutes made almost deafening noise from heating unit. No engineer but sounded like bearing gone in unit; when turned off (room was cold!) sound still happened as frequently, but slightly different pitch; I presume the unit cycled every 30min as regulations to recycle air? Tried calling reception as already undressed (had been in hospital that day and exhausted from not sleeping night before) phone in room dead; googled tel no, central call service tried to put me through to hotel, (don’t remember message I got 100% or if it rang) I know I got no answer and a message. Assumed noise would stop, watched TV, drifted off to sleep a little bit noise kept waking me up; called (2am) externally, I could get directly through to reception; I presume this switches over to direct calls at a certain time. Reception couldn’t be more helpfu even before I played them two videos of the noise; new room opposite given; at 3am, after walking my now awake dog, went to get belongings out of old room and key not working (not sure if I was ‘checked out’ of old room?) off I go to reception; new key given; got to sleep, soundly, at 5am. Woke at 9am.. after puttering about and realising prior to driving to just north of Italian border next day (8.5hour drive) I needed some more sleep; phone in new room not working. Couldn’t believe it again. Phoned externally to hotel, couldn’t get through; stayed awake and told cleaning staff I needed late check out when they arrived so I rested, but didn’t sleep. Stood at bar for 5 minutes lunchtime next day; lady working at hotel walked straight past me to do something at an empty table; walked over to get her in order to get served. Good points, hotel delightfully decorated and rooms super clean, very well appointed; phone charging points and plugs for you to sit and use in bar area. Shame to leave a bad review; cleaning staff must have heard this noise before as happens every 30mins & room clean longer than that, so can’t be excused in my mind: perhaps no maintenance reporting avenue up and running? I don’t know. Whole point of staying in a hotel is I believe a good nights sleep :-) so I’m afraid, negative review as reporting problems, other than (getting dressed) and visiting reception in person isn’t a good solution to a known (by someone, even if only cleaning staff) problem. Hope can get maintenance reporting better as hotel nice place (and remind staff not to walk past waiting guest at an unmanned bar!)
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Date of stay: December 2021Trip type: Travelled solo
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Response from IHG Service, Owner at Holiday Inn London - Shepperton, an IHG hotel
Responded 1 week ago
Hello dawn_ace, Thank you for your stay and for taking the time to leave us feedback. We're determined to provide guests with a pleasant lodging experience, and I am sorry to learn about the unpleasant noise level from the heating unit and that you had difficulty calling the reception from your room. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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Alan wrote a review Dec 2021
9 contributions2 helpful votes
Wow. These guys at reception tick no boxes. I had a pre paid room inc of parking so they try to charge an overnight fee, ok got that corrected. Allocated a room should have been a family room so you expect all the beds to be made up, failed again child’s bed no sheets or made, moved us to another room, freezing cold heating is not working, waited over 25 minutes to get “we have to change you into another room” by now we are livid RICHARD the supervisor, well supervising what is he doing his job, absolutely not, really poor, eventually got to our 3rd room with only little sleep time remaining till our flight the next morning, do yourself a favour avoid this holiday inn like covid.
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Date of stay: December 2021Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn London - Shepperton, an IHG hotel
Responded 1 week ago
Hello NNPCS, Thanks for sharing feedback, it's great to hear from one of our guests. We aim for our guests ease and comfort. However, the poor check in process simply made us miss the mark this time. Our team has been looped into your review and I'm confident this will be improved to deliver complete guest satisfaction. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. In line with this, do know that I sent a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Roger S wrote a review Dec 2021
Guildford, United Kingdom68 contributions78 helpful votes
Stayed over for a Christmas party. Firstly we were charged to park the car when it is in the middle of nowhere! They should include it in the price then guests would not be annoyed as indeed the rest of our party were. Having returned recently from a holiday in Tenerife and the brilliant way they enforced mask wearing. We were appalled at the lack of strict es tempos Ed on the staff and indeed the guests. At least half the bar staff did not wear masks and the other half did not cover their noses. The food at the party was appalling mass produced pate very bland soup. The Turkey was very dry parsnips not cooked roast potatoes still white and the overcooked Brussels sprouts were the worst since school 40 years ago. Very poor choice of menu no fish course no ice cream or cheese offered to those who don’t eat sweet puddings. The dance floor was frightening ( no dancing allowed in Tenerife) 100 crammed together with no masks ( we did not join in). Very disappointing evening. Heating not working in several rooms.
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Date of stay: December 2021
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Response from IHG Service, Owner at Holiday Inn London - Shepperton, an IHG hotel
Responded 3 weeks ago
Hi Roger S, Thank you for taking the time to give us your feedback about your stay at our hotel. We're committed to providing an exceptional experience. I'm sorry to hear about the lack of reinforcement in wearing masks, the quality of the food, and the heating not working in several rooms. I shared this with our hotel management and involved department along with your feedback about the parking situation. I'm confident that all you've highlighted will be looked into, so we can better serve you in the future. We're grateful to have you as one of our valued guests. We look forward to hosting your stay again and show that the unsatisfactory part of your visit was an exception! Safe travels, Jomar M. Case Manager IHGService
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PRICE RANGE
US$80 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn london-shepperton hotel shepperton, holiday inn shepperton, shepperton holiday inn
LOCATION
United KingdomEnglandSurreyShepperton
NUMBER OF ROOMS
185
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Frequently Asked Questions about Holiday Inn London - Shepperton, an IHG hotel
Which popular attractions are close to Holiday Inn London - Shepperton, an IHG hotel?
Nearby attractions include Everyman Cinema (1.0 km), The Regent (0.7 km), and The Comedy Works (0.7 km).
What are some of the property amenities at Holiday Inn London - Shepperton, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn London - Shepperton, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn London - Shepperton, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn London - Shepperton, an IHG hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn London - Shepperton, an IHG hotel?
Conveniently located restaurants include Prima Fila, Cappadocia Restaurant - Walton, and The 1955 Club.
Are there opportunities to exercise at Holiday Inn London - Shepperton, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Holiday Inn London - Shepperton, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London - Shepperton, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn London - Shepperton, an IHG hotel?
Many travellers enjoy visiting Hampton Court Palace (6.0 km) and The Homewood (5.3 km).