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We stayed for three nights including Christmas night . Our room was spacious , clean and very comfortable with amazing views over the bay . Our Christmas dinner was excellent .. Very rarely do roast dinners equal home cooked for taste but the food was...More
Went here on a Xmas party ..food was loveĺy crispy spuds a bonus and great dessert...DJ issues and no music wich killed the atmosphere but came well in the end..Manager should of apologised and may be offered a free drink 😁😁
Had Christmas party on 15th December 2017, sadly it was the worst I have ever been to.Only 4 tables had been booked totalling 32 guests, which made the function room seem huge. Function room poorly decorated for a Christmas party. Staff were brusque, verging on...More
Fantastic views from the front of hotel rooms, especially the a Avelon suite, which overlooks the sea at Charlestown.It is a charming hotel , not large, but very friendly, and the owner is certainly hands on.Yes it needs a little updating, but as it is...More
Lovely hotel in a great location overlooking the sea. Close to Charlestown with some lovely pubs and restaurants. Our bedroom was a good size, great view and the breakfast didn't disappoint. Thank youMore
Response from PorthAvallen, Front Office Manager at Porth Avallen HotelResponded 26 October 2017
Thank you for your lovely review. It is so pleasing to know that you had an enjoyable stay with us. We are a small team here and do our best to ensure our guests are happy and comfortable. It is great when guests take the...More
I was not expecting a reply but to my final letter but George phoned me when he received it.He said my initial complaint was lost due to a computer problem in July and a manager leaving. He immediately settled my claim and... More
I was not expecting a reply but to my final letter but George phoned me when he received it.He said my initial complaint was lost due to a computer problem in July and a manager leaving. He immediately settled my claim and reimbursed me for the final night's accommodation as requested and so I have been pleasantly surprised.