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My experience with this motel is pretty sad – they charged me twice by mistake (two rooms instead of one), refused to admit the mistake. I had to fight my way through Agoda and Booking to get my money back. Hotel never apologised which makes...More
Response from Colin C, Manager at Wollongbar MotelResponded 2 weeks ago
Thank you for your review , and apologise for your experience.
At Wollongbar Motel we are happy to assist in any way possible, including when a guest makes a booking through an online portal then books an extra room the next day on a different...More
Great counter staff, had free board games to bring back to our room to play, and the staff let us park our car there post-check out to go have lunch. However rooms are very dated and had this musky smell that wouldn't go away. Alright...More
Response from Colin C, Manager at Wollongbar MotelResponded 20 May 2017
Thank you for your review Tydenise,
We pride ourselves on ensuring that customer service is paramount as our staff did show and will strive to provide a service to assist.
Your feedback on the rooms appearance and odour is something that concerns us and we...More
We stayed for one night on our way from Sydney to Brisbane. After a long day travelling with a 1 year old we arrived at 5.30pm as a walk in hoping they'd have a room. The new owners went out of their way to make...More
Response from Colin C, Manager at Wollongbar MotelResponded 12 May 2017
Thank you AliciaSalmon1 for your glowing review.
We understand the travel involved for many people and the need for a clean comfortable room to relax and also enjoy the stay in Byron Bay. We at Wollongbar Motel pride ourselves on Customer Service , and it...More
Other than being dirty and infested with a cockroaches, our room had a lot going for it. A big red flag was the huge "for sale" sign festooning the entrance as we arrived. Often, but not always, that's a preview that something is bad, wrong,...More
We arrived hours earlier than check in and they went out of there way to accommodate us with a room as soon as possible. Lovely customer service on arrival. Clean spacious room.
Beach access and only a very short stroll to town.
Thank A TripAdvisor Member
Response from Craig D, Manager at Wollongbar MotelResponded 17 April 2017
Happy we could look after you, appreciate the great review.
I'll pass on your thoughts to our team.
Hope you had a great time in the Bay and hope to see you soon.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Free High Speed Internet ( WiFi )
Refrigerator in room
Things to do
US$98 - US$169 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 On the Beach Hotel in Byron Bay
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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