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Mercure Sydney International Airport

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Mercure Sydney International Airport
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1,950 Reviews from our TripAdvisor Community

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Showing 1,862: English reviews
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Nowra, Australia
Reviewed 5 days ago NEWvia mobile

It was a very nice stay, rooms where huge and clean, it had everything we needed. Staff were very kind and helpful, we had the best service I have had at a hotel. The food at the restaurant was great though a little expensive on the drink side of things but that is to be expected. I would happy stay...

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Helpful?
Thank swiftstorm
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are pleased to hear you had such a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all times. We appreciate your acknowledgement...

Wagga Wagga, Australia
Reviewed 1 week ago

Upgraded to floor 9 room - nice. Air-con not working on floor 9 - not nice. When its 40C in your room and you can't sleep - not nice. When nice staff say help yourself to mini-bar - nice. When beer is warm and old/stale - not nice.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bede4T
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for providing this valuable feedback. We apologise for your discomfort as a result of the air conditioning system not functioning during your stay. We would like to inform that unfortunately during the time of your stay we experienced an unexpected leak in our air conditioning systems. This caused a number of floors to become quiet hot...

Molong, Australia
Reviewed 1 week ago

Very convenient to airport, dinning experience great, very attentive staff and good food. Timetable for shuttle bus to airport prominently displayed. Left the car in the car park for the duration of our trip, very good service.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank L9488WCjamesg
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are pleased to hear you had such a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all times. We appreciate your acknowledgement...

North Yorkshire, United Kingdom
Reviewed 1 week ago

My company booked my 3 night stay here whilst I was in Sydney on a business trip. They were presumably attracted by the low room price but this is very misleading. Extra charges are added for the shuttle bus service $7 per trip for a 5 min journey. Internet is $10 for 24 hours (although lobby access is free but...

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Helpful?
Thank nickcoxwold46
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, We appreciate you taking the time to provide this valuable feedback after your stay with us. We sincerely apologise that the Shuttle Bus Service did not meet your expectations. The timetable for the Shuttle Bus Service along with other details including charges and pick up locations are available on our website, however we apologise if this was not...

Nemingha
Reviewed 1 week ago via mobile

This is my second stay here. Last stay there was construction everywhere. Staff on arrival are friendly. Very helpful in providing anything you may need during your visit. A little more signage for parking would eliminate the entrance back log. Overnight stay to sleep before my flight. The room was clean, although there isn't much attention given under the bed...

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Helpful?
Thank Jeremy B
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Jeremy, We really appreciate you taking the time to provide this valuable feedback. We are pleased to hear that our friendly staff were able to accommodate all your needs. We will certainly be passing on your praise to our Reception staff. We sincerely apologise for the issues related to the cleanliness. This is beyond unacceptable and does not reflect...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

2 night stay for business. Got a great rate during an Accor sale. Comfortable quiet room. Lobby always busy. 15 minute walk to international terminal or shuttle bus service ($7) available. Due to weather I didn't walk around to see what shops or other restaurants were nearby. Breakfast was a la carte because I'm gluten intolerant and it was a...

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Helpful?
Thank Terrybelle1966
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, We really appreciate you taking the time to provide this valuable feedback. We are pleased to hear you were able to have a comfortable and relaxing stay. We sincerely apologise as the dinner did not meet your expectations. Please know we will be following this up with our Food & Beverage Manager to ensure this does happen again....

Whanganui, New Zealand
Reviewed 2 weeks ago

Friendly, courteous and very helpful. Particularly to Katie - I had left my camera in the lobby and had travelled to the airport and then discovered I had left the camera behind. She had found it and organised to have it sent to me at the airport on the next bus. Without her dedication to be honest and help clients...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank D3202WLmattheww
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Matthew, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are so pleased to hear you had such a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all times. It is always...

Melbourne, Australia
Reviewed 3 weeks ago

I stayed here overnight when catching up with an interstate friend. There was a shuttle from the airport which ran regularly, check in staff were friendly and there were jugs of chilled water provided in the lobby for guests due to the hot and humid Sydney weather. The room was clean and spacious, and well appointed. Despite its proximity to...

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Helpful?
Thank Susan T
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Susan T, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are so pleased to hear you had such a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all times. We are...

Hamlyn Terrace, Australia
Reviewed 3 weeks ago

Now that construction has finished around this hotel it is much easier to get around. The view from the room I had was good- looking over Rockdale. The sunset over the city was breathtaking. The bed was huge. I had to turn the air conditioning off as the room was too cold. The hotel is within walking distance of a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Michelle G
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Michelle, We appreciate you taking the time to provide this valuable feedback after your stay with us at the Hotel. We are pleased to hear you had a comfortable and relaxing stay. We do our best to ensure that our guests are comfortable and well looked after during their stay with us. We are also pleased to advise that...

Toronto, Canada
Reviewed 4 weeks ago

We stayed at this hotel to celebrate the new year by the Sydney harbour. Although the hotel is by the airport, it was pretty easy to get to the train station to get to downtown Sydney! The hotel was also close to a liquor store and supermarket. We would recommend staying at this hotel!

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Helpful?
Thank Banhwagon
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Banhwagon, We appreciate you taking the time to provide this valuable feedback after your stay with us at the Hotel. We are pleased to hear you had a comfortable and relaxing stay. We do our best to ensure that our guests are comfortable and well looked after during their stay with us. We are also pleased to advise that...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more   less 

Additional Information about Mercure Sydney International Airport

Address: 22 Levey St, Wolli Creek, Rockdale, New South Wales 2205, Australia
Region: Australia > New South Wales > Greater Sydney > Rockdale > Wolli Creek
Price Range: $188 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney International Airport 4*
Number of rooms: 271
Reservation Options:
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Also Known As:
Mercure Sydney Airport Hotel Wolli Creek
Mercure Wolli Creek
Mercure Hotel Sydney Airport
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney International Airport staff and other travellers.
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Cann River, Australia
2 months ago
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Questions? Get answers from Mercure Sydney International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No airport noise in rooms”
 of 5 bubbles lyn4268, 21 Jan 2017 | Read review
“too tired too enquire! my room was wonderful after a long flight on 16th floor”
 of 5 bubbles 510MichaelA, 18 Jan 2017 | Read review
“Quick wi fi”
 of 5 bubbles 461debbien, 31 Dec 2016 | Read review
“I would stay again”
 of 5 bubbles 416robd, 7 Dec 2016 | Read review
“Rooms facing the airport are my favourite.”
 of 5 bubbles DianaGalongNSW, 28 Nov 2016 | Read review
5 of 5