After making a booking a month in advance, I wanted to change to take advantage of their package deals. This was five days before we were due to go and they have a 7 day policy. What wasn't made clear is that the deposit forfeited to change was over $200. Not happy
Requested a quiet room...but was located directly adjacent to very noisy refrigerator motor which went on/off all day and night. Management handled complaint very poorly and was quite dismissive. Unable to move to another room and no offer of compensation despite being a huge inconvenience. Will never stay here again !
I'll start by saying I have never posted a review on Trip Advisor before (as I'm too lazy tbh) but I hate getting ripped off. Myself and my partner recently stayed at Angourie for a couple of nights. We paid $220 per night for a 1 bed apartment with a spa bath. I have also stayed here before in a 2 bed villa some years ago. There were a number of things we were really unhappy with: • We specifically wanted the room with the spa bath to relax in. There was a line of grime around the top already but when the jets were turned on, the bubbles that I had added, were turned brown from what was stored in the jets from previous usage? It was really unpleasant. We had to get out immediately, rinse off in the shower, and were unable to use the spa bath for the entire stay. • On our first night we were watching TV and a mouse jumped up from between the wall and the sofa to try and make off with some food we were eating. It then ran under the fridge. We didn’t see it again but needless to say it was not a particularly pleasant experience and we were concerned about its reappearance during our stay. • The green bins at the bottom of the stairwell to the apartment really smelled revolting every time we came up and down the stairs – like someone had dumped some prawns in there and they were rotting. • We arrived at 1.30pm for check-in, so we were half an hour early. Given the resort was not full, we didn't think it would be a problem. We didn't receive a warm welcome and were told the booking was not in the system so we would need to wait. This was fair enough but odd as we had booked directly with the resort and not a third party website. This was not a good start! On our last night there, the power was out for hours and while this was not the resort's fault, it was just another thing that was frustrating. On the plus side I will say that they have done a good job refurbing the pool area. However, we feel that for the price we paid for the room, these things were not acceptable nor conducive to an enjoyable stay. I have travelled extensively and that price point will more often than not secure a 5 star room most places around Australia if you are savvy. We expected a better standard and paid extra for a spa room, and feel we did not get what we paid for. In the interests of transparency, I have emailed this feedback to the resort and they have responded with a $50 voucher towards another stay.…
Arrived at 2pm for check-in and room wasn't ready. Sat by the pool and ordered a mango smoothie which took 30mins. Waited 40 mins for our room. Booked in at the restaurant for dinner, we were the first there. Took 20mins for staff to ask if we would like a drink or order food. Ours was the first order. They forgot our drinks and our mains took an hour. Accommodation is a good size but outdated and basic.
This over inflated ‘ resort’ has one and only one redeeming feature. The pool. The ‘villa’ is very dated with a dark timber mountain feel. On arrival I was advised despite being on the website the restaurant was not operating and no breakfast or room service. More like an expensive caravan park. The reception staff were completely disinterested, sent me to a restaurant in Angourie also not operating. The cabin is quite clean with a strong flora smell and empty ice cubes. An expensive swim.