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Eden Resort and Suites, BW Premier Collection

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Traveller (826)
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Panoramas (24)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Our hotel’s ideal location off Route 30 makes us the perfect destination when you’re looking to spend some time in Lancaster PA for business or pleasure. The Eden Resort & Suites boasts two award-winning restaurants and cocktail lounge. Heated indoor pool, whirlpool, fitness center and much more. Whatever your hotel needs are, we’ve got you covered.
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Property amenities
Restaurant
Pool
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Green
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
38Car recommended
Grade: 38 out of 100
24Restaurantswithin 1 km
0Attractionswithin 1 km
5,362Reviews
1,208Photos
79Q+A
100Room tips
Traveller rating
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  • 62
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Popular mentions
Awesome stay .my room opened up to the indoor poor my 9 year old loved this . Garfield's chili was excellent as well as their pizza .there is also a sheetz literally at the end of the parking lot .this hotel is also pet friendly which i did not know . So I will be returning with
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Review collected in partnership with Best Western
Hotel's Favourite
A wonderful place to stay - very clean and excellent staff. Rooms are new feeling and exceptionally clean. Hotel is well located and handy to most places. We stayed on the 3rd floor, which was "Adult Only" - how nice!!
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Review collected in partnership with Best Western
Nice hotel. Clean, comfortable with lots of room choices, full service restaurants and lovely indoor pool. Convenient to Spooky Nook sports center. Was in the area to watch a field hockey tournament and really liked the hotel. I had a double queen that opened onto the indoor
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Response from ERHotelManagement, Guest Relations Manager at Eden Resort and Suites, BW Premier Collection
Responded yesterday
Thank you for choosing the Eden Resort and Suites for your trip to Lancaster. We are happy to hear you enjoyed your stay (and pool drinks!). Be sure to stay with us again next time you are in town :)
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I love this resort!! Clean, beautifully decorated, the champagne brunch is exceptional!!! I will definitely be back!! I keeps inviting others and none of my friends have been disappointed. Looks like it does online.
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Review collected in partnership with Best Western
Response from ERHotelManagement, Guest Relations Manager at Eden Resort and Suites, BW Premier Collection
Responded yesterday
Thank you for referring your friends to the Eden Resort - we are happy that they have all been thrilled with your recommendation :) Happy to hear you got to enjoy our delicious Sunday Brunch!
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ATTENTION - BE VERY AWARE !! we recently stayed over Valentine weekend. We booked a suite with a fireplace. Nobody informed us that there was a construction site directly next to our villa . We did not think much of it at night until we were WOKEN UP TO CONSTRUCTION WORKERS AND
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Response from GregG2558, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 3 days ago
Dear Eden Resort Valentine Guest, Please accept my apology for the lack of consideration the hotel displayed during your getaway. Every guest deserves a peaceful nights rest and the ability to sleep in on their visit. I apologize the hotel's procedures designed to ensure this did not happen was not followed which led to your dissatisfaction. As you described, the hotel is constructing a new villa near the outdoor pool area. This luxury villa is expected to be completed by May 1. The construction area impacts only a small portion of the hotel and the noise from this construction impacts 20 rooms which have been designated “last sell” rooms only after our reservation staff makes the guest aware of the construction. Construction does not occur on weekends (Saturday or Sunday) and is not supposed to begin before 8 am during the week. If workers were preparing for their day in advance of this time it was without the hotel's permission and I will take action to prevent this from reoccurring. Regarding your interaction with Taron I apologize he was not more understanding of your situation. The hotel is proud of its guest service agents and we are pleased to say they typically do a very good job caring for our guests. It’s obvious the construction of this single villa is an unusual situation that requires coordination between hotel staff, outside vendors and their employees. I will reiterate the importance of adhering to the approved and agreed upon guidelines so future guests do not have the same result you encountered. I would truly appreciate the opportunity to talk with you directly and make the situation right. Please feel free to contact me at your convenience and remember that the hotel has a manager on duty 24 hours a day with the power to step in and resolve any guest concern. Thank you again for your time. I hope we are able to show you the true meaning of Eden hospitality in the near future. Sincerely, Greg Greenawalt General Manager GGreenawalt@Edenresort.com
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Triple Room with Sofabed at the Eden Resort and Suites, BW Premier Collection
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Hershey Suite -Two Bedroom Premier Suite at the Eden Resort and Suites, BW Premier...
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Two Bedroom Villa at the Eden Resort and Suites, BW Premier Collection
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Standard King Room at the Eden Resort and Suites, BW Premier Collection
Two queen beds
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They should be plenty long enough. But if you’re still hesitant, you could call the hotel.
1 vote
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Breakfast was good, but we did not have much luck with Garfield’s for dinner.
0 votes
Actually at this hotel I believe it’s 48 hours notice to cancel. I made the mistake once Canceling before 24 hours and realized I would’ve been charged, so instead of canceling I delayed the reservation. So be sure to cancel within 48 hours just in case.
0 votes
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The outdoor pool is now closed for the season and kids are allowed in the indoor pool but not in the jacuzzi that is an adult amenity
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12345616
"King Suites from 29 through 45 have a view of the outdoor pool."
"Corner suites are large and sunny..."
"Rooms facing pool are very nice."
"I would avoid rooms near the pool, very noisy, lots of young children early in the morning."
"Adult floor is nice but can be noisy as by highway"
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PRICE RANGE
US$108 - US$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier eden hotel lancasterbest western premier eden resort and suitesbest western lancasterbest western eden hotellancaster best western
FORMERLY KNOWN AS
Eden Resort and Suites, Best Western Premier Collection
LOCATION
United StatesPennsylvaniaLancaster
NUMBER OF ROOMS
300
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