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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,458 Reviews from our TripAdvisor Community

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Showing 1,444: English reviews
Stafford, Virginia
Reviewed 1 week ago

Not only has indoor aquatic park, they have suggestions to local entertainment events and places. Great atmosphere. The staff is great and very hospitable. Will recommend this place over and over. Close to outlets too!

Review collected in partnership with DoubleTree by Hilton
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1Thank G8598HHbradg
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

G8598HHbradg, Thank you for sharing your experience, and for choosing to stay with us with your family. We are happy to hear that you enjoyed your stay, and that our staff was able to provide you with great suggestions for how to make the most of your visit to Lancaster! We look forward to seeing you again the next time...

HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

This is my 3rd time coming to this Double Tree and each time its a marvelous experience! Great staff! Great food! Great conference rooms! Great overall experience! Everything that we had planned eith the planning committee was set and ready for us upon our arrival. The rooms were nice, clean and comfortable! I will be back!

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Helpful?
Thank Uslowublow
About Hotel's Favourite Review
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Uslowublow, Thank you for sharing your wonderful experience, ad fro choosing to stay with us for your conference. I am happy to hear that everything went well, and that you enjoyed your stay! We look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Lindenhurst, New York
Reviewed 1 week ago

Staff was rude. Hotel was dirty. We took pictures. Manager was nasty. Been going there 7 years and will not be back.bathrooms had mold and dirt in every corner. When I complained I was told there must be a leak . Um yea!

Review collected in partnership with DoubleTree by Hilton
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Thank V3284YGericas
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations regarding your room and interaction with our management. We take cleanliness very seriously, and we will use your feedback to work to improve our guest experience. At...

Vestal, New York, United States
Reviewed 1 week ago via mobile

We have stayed here many times over the years. A great place for kids. The kids love going here. We always book the 2 bedroom suite. The kids have a great time in the pools. I have no complaints at all. We booked this for the night after we went to Sight and Sound.

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Helpful?
Thank Sherry H
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Sherry H, Thank you for sharing your great experience, and for choosing to stay with us time and time again! I am happy to hear that you family loves to stay with us, and we look forward to seeing you again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Clementon, New Jersey
Reviewed 1 week ago

Overall experience was good ! This is the first time ever that my room smelled stale. The kiddie pool area none of the slides were open. Disappointed in somethings, but this won't stop me from going back! Hopefully they will stay on top of these areas !

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michelefox73
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

michelefox73, Thank you for sharing your experience, and for choosing to stay with us over New Year's Weekend. I will make sure to pass your feedback regarding the room to our Housekeeping Manager. Thank you for providing feedback we can learn from and make improvements based upon, we hope you will return and visit with us again soon. Emily Drennen...

Reviewed 2 weeks ago

There was a loud party in Palm Court until 10pm. Could hardly hear TV over the music. Were in children's pool area when 8 year old boy was pulled from the water and reported drowned 2 days later in newspaper. Called manager to check on condition of boy before it was reported and was not asked any questions about the...

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Helpful?
Thank Lawrence W
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Lawrence W, Thank you for taking the time to give us your feedback, and for choosing to stay with us. We did have an incident at the water playground. The wellbeing, safety and security of our guests are of paramount importance and the team at DoubleTree Resort by Hilton Lancaster continues to make every effort to ensure that all practices...

Smyrna, Delaware, United States
Reviewed 2 weeks ago

Had a Great time at this Hotel. Used to bring our kids here when they were younger. Now bringing our grand-kids. During the Holidays, they offer an Indoor Carnival for families to enjoy, as well as the indoor pools. Would highly recommend this Double Tree Hotel to anyone that wants to spend quality time with their family. Already looking forward...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kevin A
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Kevin A, Thank you for sharing your great experience and for choosing to stay with us over the Holidays. I am happy that you enjoyed your stay, and look forward to seeing you next time! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Manhasset, New York
Reviewed 2 weeks ago

Worst supervisor... had a problem with breakfast where they didn't want to cover my kids breakfast even as a gold HH. Had to speak with Hilton and they finally sent vouchers for breakfast. Such a hassle... they didn't even have the nerve to call for an apology or even give you a call to explain the situation. They just slipped...

Review collected in partnership with DoubleTree by Hilton
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Thank Karen B
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We try to follow the HHonors benefits as outline by the program so that there is no confusion. Your comments will help us as we continually work...

Buffalo, New York
Reviewed 2 weeks ago

stayed here during a trip to see a show at Sight and Sound theater. Hotel is clean and modern. Beds were decent...I think some of the beds at the Hamptons I have stayed at were more comfortable, but this was ok too. The indoor water "park" is really cool. this is definitely a hotel for families. If you are a...

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Helpful?
Thank LittleJeffyD
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

LittleJeffyD, Thank you for sharing your experience, and for choosing to stay with us. I am happy that you enjoyed your stay, and enjoyed the many family activities offered during Christmas break. We hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Greenville, Pennsylvania
Reviewed 2 weeks ago

Arrived without a reservation and was warmly received. Front desk personnel were very kind and promptly assigned me a nice room. Driving up to the outside of the resort was foretelling of just how nice the inside was going to be. The lobby was large and inviting leading to a circular staircase and a 5 story atrium surrounded by balconies...

Review collected in partnership with DoubleTree by Hilton
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Thank Bill70-54
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Bill70-54, Thank you for sharing your experience, and for choosing to stay with us. I am happy that you enjoyed your stay, and hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $166 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, TripOnline SA and Jetsetter so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
7 months ago
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over a year ago

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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms facing Palm Court are noisy if there is an event.”
 of 5 bubbles , 3 Jan 2017 | Read review
“Ask for a room with a window to the outside, not the inside of the hotel.”
 of 5 bubbles krasis2015, 12 Dec 2016 | Read review
“Recommend suite/family room; also be aware that the 3rd floor is the main floor, the 1st and 2nd floor are below the lobby.”
 of 5 bubbles DKat, 12 Dec 2016 | Read review
“With kids we opted for a family suite for extra room and a place for the parents to hang when the kids go to bed!”
 of 5 bubbles 164timl, 7 Sep 2016 | Read review
“Had a suite with a pull out couch and it was pretty good size. Enough room for 4 adults and 1 child.”
 of 5 bubbles bluealero, 7 Sep 2016 | Read review
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