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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,484 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,470: English reviews
Pylesville, Maryland
Reviewed 4 weeks ago

I booked a king size suite for me and my fiancé. King due to him being 6'7" tall. When they gave me my suite room number 1009 it had a queen size bed. It also had a patched wall, and a very damaged wall in the bathroom. The heater unit sounded like a bomb going off every time it kicked...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank hopem508
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. I do have some information to pass along regarding a hotel king, only so that you are aware should you stay...

Sayville, United States
Reviewed 4 weeks ago

Excellant value for price paid. My son, his family and my wife and I spent 4 days 3 nights at Doubletree Lancaster and we had a wonderful time. The staff was friendly and helpful. We have stayed here before and have always enjoyed our visit.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 931joanna
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

931joanna, Thank you for sharing your experience and for choosing to stay with us with your family! I am happy that you had a wonderful stay, and look forward to seeing you and your family the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

Media, Pennsylvania
Reviewed 5 weeks ago

This is a beautiful quiet hotel, staff is friendly and helpful, room was clean and spacious, and the whirlpool tub was just what I needed. We will be back again and I recommend to anyone this is the place to be!

Review collected in partnership with DoubleTree by Hilton
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Thank gracehbilld
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

gracehbilld, Thank you for sharing your great experience, and for choosing to stay with us. I am happy that you enjoyed your stay, and that the whirlpool tub provided you with just what you needed for a relaxing experience. We look forward to seeing you again the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com ::...

Baltimore, Maryland
Reviewed 19 January 2017

We had an absolutely wonderful family getaway at DoubleTree. The room was very clean and beds were comfortable. The staff couldn't have been nicer. The children loved the water playground and pool. We will definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Denice H
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Denice H, Thank you for sharing your getaway experience, and for choosing to stay with us. I am happy that you had a wonderful experience, and that your children loved the water playground. We look forward to seeing you and your family the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Omaha, Nebraska
Reviewed 19 January 2017 via mobile

Listed as a "resort hotel". Nice rooms and good buffet breakfast. Looks like the kids pool would bring families in on weekends. Onsite restaurant and bar, didn't eat there other than breakfast. Some rooms inside with no outside view.

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Thank kmo1313
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

kmo1313, Thank you for sharing your experience during your business trip, and for choosing to stay with us. Because of the golf course on property and the indoor water playground, we are considered a resort property. The indoor water playground is a fun feature for families to enjoy whenever they are here! I am happy that you enjoyed your stay,...

New Jersey
Reviewed 19 January 2017

Stayed here overnight as a Diamond for an event at a local college. The lobby looks nice, but once you get to the hallways you'll start to feel 1980s with the hallways, walls, and carpeting. My room had a nice lounge/work area at the expense of a cramped bedroom. Breakfast is a small buffet area, although they do have a...

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Helpful?
1Thank ydrone
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

ydrone, Thank you for sharing your experience, and for choosing to stay with us. Our large atrium does give the feel of an Embassy property. We are currently in the process of planning a renovation, which will bring new life to the property! We are very excited for the property to go through this update, and I hope you will...

Newark, Delaware
Reviewed 18 January 2017

Most of my stays at a DoubleTree hotel are usually prior to early morning vacation flight or for an athletic event for one of my grandkids. The later was the case for this visit, a weekend volleyball tournament in Lancaster. My wife and I were babysitting our granddaughters, ages 4 & 8, for the weekend, so the water park was...

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Thank Tiki-Bobby
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Tiki-Bobby, Thank you for sharing your experience, and for choosing to stay with us. Because we have a restaurant, indoor water playground, and golf course on premises we are considered a resort. During the summer, and our peak season, we offer a wide variety of scheduled evening activities as well for families to enjoy. Some examples of the activities we...

Stafford, Virginia
Reviewed 9 January 2017

Not only has indoor aquatic park, they have suggestions to local entertainment events and places. Great atmosphere. The staff is great and very hospitable. Will recommend this place over and over. Close to outlets too!

Review collected in partnership with DoubleTree by Hilton
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1Thank G8598HHbradg
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

G8598HHbradg, Thank you for sharing your experience, and for choosing to stay with us with your family. We are happy to hear that you enjoyed your stay, and that our staff was able to provide you with great suggestions for how to make the most of your visit to Lancaster! We look forward to seeing you again the next time...

Lindenhurst, New York
Reviewed 9 January 2017

Staff was rude. Hotel was dirty. We took pictures. Manager was nasty. Been going there 7 years and will not be back.bathrooms had mold and dirt in every corner. When I complained I was told there must be a leak . Um yea!

Review collected in partnership with DoubleTree by Hilton
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Thank V3284YGericas
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations regarding your room and interaction with our management. We take cleanliness very seriously, and we will use your feedback to work to improve our guest experience. At...

Vestal, New York, United States
Reviewed 9 January 2017 via mobile

We have stayed here many times over the years. A great place for kids. The kids love going here. We always book the 2 bedroom suite. The kids have a great time in the pools. I have no complaints at all. We booked this for the night after we went to Sight and Sound.

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Helpful?
Thank Sherry H
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Sherry H, Thank you for sharing your great experience, and for choosing to stay with us time and time again! I am happy to hear that you family loves to stay with us, and we look forward to seeing you again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $183 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Jetsetter so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
9 months ago
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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Delicious food”
 of 5 bubbles 934GregM934, 24 Feb 2017 | Read review
“the deal including breakfast is the best, includes the wifi”
 of 5 bubbles Mexico_Nov_2013, 9 Feb 2017 | Read review
“Get above a 2 queen so hopefully your room will be larger. Hopefully the mattress will b comfortable.”
 of 5 bubbles cathyj0g, 8 Feb 2017 | Read review
“Check to see if there is a event in the central area. If so, ask for an outside room because the music noise coming can be quite loud.”
 of 5 bubbles 682Tom682, 1 Feb 2017 | Read review
“Avoid any room facing the Palm Court -- very loud when there's an event”
 of 5 bubbles Cedar880, 27 Jan 2017 | Read review
5 of 5