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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,458 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,444: English reviews
Wash DC
Reviewed 29 November 2015 via mobile

The hotel was renovated in the past few years, and we found it well suited for a marriage conference with evangelist Harold Vaughn this October. The staff is friendly, location excellent, and facilities clean and well maintained. It's got a great pool play area for kids. We enjoyed a walk for a couple miles through a golf course, corn maze,...

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Thank jjpuck
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

jjpuck, Thank you for sharing your great experience, and for choosing to stay with us for your marriage conference! I am happy to hear everything went well, and that you had a great time exploring the many Lancaster attractions, restaurants, and shops! We hope you will return and visit with us again! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

new jersey
Reviewed 28 November 2015

We enjoyed the kids pool and the adult pool. Our room was great. We will come be back to this location . Everything is very close to this location. The fresh baked cookies are great at check in. The girl at the check was great I am sorry I forgot your name she was so helpful on a dinner recommendations....

Review collected in partnership with DoubleTree by Hilton
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Thank irishdreams
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

irishdreams , Thank you for sharing your great experience, and for choosing to stay with us. I am happy you enjoyed your stay, and look forward to your future visits! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Levittown, New York
Reviewed 28 November 2015 via mobile

This is my first time to this hotel. Room was tiny and the bathroom tub (outer part) had a lots of blood stain as well as the door when I checked in. Ewk!! I had to cleaned it myself. Pool was nice, other than this, hotel has plumming issues where the Bathroom tub and sink clogged frequently and the bathroom...

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Thank ASAP2014
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

ASAP2014 , Thank you for taking the time to give us your feedback, and for choosing to stay with us. I apologize that you did not have a great experience, and if there is anything I can do to make it right please let me know at your convenience. I will also pass your experience onto our head of housekeeping,...

Reviewed 27 November 2015 via mobile

I got married at Eagle Farm at Eagles Ridge this last summer. June 2015. We (and guests) stayed at Double Tree Hilton Lancaster PA. I have never been treated so badly by the staff. Yes, I was the grooms man. Still annoyed after 6 months. First, I went to the desk and to ask for information to get breakfast and...

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Thank Svenkamp
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

sventhors. Thank you for taking the time to give us your feedback, and for choosing to stay with us for your wedding at Eagles Ridge. I apologize that you did not have a great experience, and I can certainly understand your frustration with how you were treated as that is not the great service we strive to provide. I will...

Lancaster, Pennsylvania
Reviewed 27 November 2015

It was just my husband and me at home this year for Thanksgiving, so we decided to go out for Thanksgiving dinner. Waited a bit late to make reservations and the buffet at the Palm Court was one of the few choices left. Are we ever glad that's where we ended up! Surroundings were elegant, staff was pleasant and just...

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Thank Patti015
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Patti015 , Thank you for sharing your great experience, and for choosing to join us for Thanksgiving! I am happy you had a wonderful time, and look forward to seeing you again! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Bridgewater, NJ
Reviewed 12 November 2015 via mobile

We stayed in a family sweet last weekend. This was not our first visit to the hotel and we would go again. That said, our room was adequate but somewhat cramped. The carpet was not clean and it was worn. The bathroom was clean. The pool is really clean and fun because there is a water playground for little kids...

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Thank Lisa S
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Lisa S , Thank you for taking the time to share your experience, and for choosing to stay with us again. I am happy you enjoyed the indoor water playground, and will pass your suggestions for improvements onto our management staff! We look forward to seeing you and your family again! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Frederick, MD
Reviewed 12 November 2015

Stayed overnight with another couple so that we could attend a performance at the Sight and Sound Theater the next day. Wonderful, large rooms, very clean and a very nice staff. We ate dinner and breakfast here as well. Everything was perfect for our visit. The whole property was very nicely appointed. Would recommend to anyone visiting the Lancaster area.

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Thank Saltydog088
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Saltydog088 , Thank you for sharing your great experience, and for choosing to visit with us while in town to see the show at Sight and Sound! I am happy you enjoyed your stay, and hope you will return and visit with us the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Reviewed 11 November 2015 via mobile

I checked in and they got me into my room quickly after a long business day. They had many amenities and a great staff. I did have one issue and it was immediately addressed to my 100% satisfaction. Orlando at the desk was very professional and handled my situation with real sincerity. I can reccomend them highly.

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Thank Jack B
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jack B, Thank you for sharing your experience and for choosing to stay with us, while on business. I am happy to hear you enjoyed everything about the property, and will pass your kind words onto Orlando. I hope you will return and visit with us again! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Saddle Brook, New Jersey
Reviewed 9 November 2015 via mobile

We recently stayed here for a short family getaway to Amish country. We had to drive everywhere (a 20 min ride to Bird-in-Hand, where most of the touristy things are), but the scenery along the way is so peaceful and beautiful. Upon check in we were given warm chocolate chip cookies which is a really nice touch. The room was...

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Thank njdiver74
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

njdiver74, Thank you for sharing your fantastic experience, and for choosing to stay with us. I am happy you and your family and a great time on property and exploring the area, and hope you will return and visit with us again soon. Emily Drennen:: Edrennen@willowval.com :: Guest Relations

Iselin, New Jersey
Reviewed 7 November 2015

Recognized this hotel as the old Willow Valley Hotel, we use to frequent. It's somewhat different, but still a nice property/place, now managed by Hilton. Check in was quick and efficient. We also got our cookies, but too many calories! Room was nice, clean, with a double cup coffee maker, flat screen TV and comfortable bed. Price was also right,...

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1Thank Gloria S
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Gloria S , Thank you for choosing to stay with us, and for sharing your great experience. I am happy you enjoyed your stay, and I hope you will return and visit with us again soon. Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $161 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, TripOnline SA, Priceline and Jetsetter so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
7 months ago
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over a year ago

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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms facing Palm Court are noisy if there is an event.”
 of 5 bubbles , 3 Jan 2017 | Read review
“Ask for a room with a window to the outside, not the inside of the hotel.”
 of 5 bubbles krasis2015, 12 Dec 2016 | Read review
“Recommend suite/family room; also be aware that the 3rd floor is the main floor, the 1st and 2nd floor are below the lobby.”
 of 5 bubbles DKat, 12 Dec 2016 | Read review
“With kids we opted for a family suite for extra room and a place for the parents to hang when the kids go to bed!”
 of 5 bubbles 164timl, 7 Sep 2016 | Read review
“Had a suite with a pull out couch and it was pretty good size. Enough room for 4 adults and 1 child.”
 of 5 bubbles bluealero, 7 Sep 2016 | Read review
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