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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,514 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,500: English reviews
New Jersey
Reviewed 2 January 2016 via mobile

We always stay here over the New Years Eve time. Accommodations and hotel are wonderful Only one problem and I have mentioned it in previous reviews The hot tub is always full of children ranging from 5 years old and up. Management has signs up they restrict the use to those only over age 16. The problem is that the...

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2Thank jamesunt
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

jamesunt, Thank you for taking the time to give us your feedback, and for choosing to stay with us. I apologize that the hot tub was not properly enforced, and will make sure our recreation manager is made aware so we can prevent this in the future. I am happy you enjoyed your stay otherwise, and look forward to seeing...

Reviewed 1 January 2016

Stayed one night at the Double Tree Hotel. Hotel is very nice and rooms are clean and comfortable. My kids, 8 and 10, had a great time going back and forth between the 2 pools. They really enjoyed the big slide and and had fun swimming around the bigger pool. My husband and I enjoyed the hot tub which is...

Review collected in partnership with DoubleTree by Hilton
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Thank fotinil2016
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

fotinil2016, Thank you for taking the time to share your great getaway experience, and for choosing to stay with us. I am happy your family had a great time at our indoor pool and water playground, and look forward to seeing you in your future travels to the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

Seaford, New York
Reviewed 31 December 2015 via mobile

So glad we stayed here! Beautiful interior, great pool & kiddie pool area. Though the chlorine was very strong! Bring goggles! Very nice staff, there were a lot of family activities during the week in between Christmas & New Years. The breakfast buffet was okay. Great idea, but my guess it was so crowded, the staff were overwhelmed. Food was...

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Thank NassauCountyGirl
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Diane C, Thank you for taking the time to share your great experience, and for choosing to stay with us. I am happy that you enjoyed your stay, and the activities we provided over the holiday. I will certainly pass your observations about breakfast and the chlorine levels to our management so they can look into improvements we can make!...

Allentown, United States
Reviewed 30 December 2015

We booked this hotel based on a recommendation. Our intent was to use the pool/waterplay area as a fun overnight to celebrate my daughter's 7th birthday. It was perfect. The waterplay area is well designed and perfect for small kids. We have a 3 and 7 year old. The 7 year old is a learning swimmer and the 3 year...

Review collected in partnership with DoubleTree by Hilton
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Thank Nancy S
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nancy S, Thank you for taking the time to share your great experience, and for choosing to stay with us. I am happy you enjoyed your stay, and that your little ones had a great time in our indoor water playground, and had fun celebrating a birthday! I will certainly pass your kind words onto Orlando, as well as Lauren...

Reviewed 30 December 2015

This hotel is clean, modern and well equipped. The staff is friendly and very helpful. Located only a few minutes from area attractions, restaurants and shopping. Our family had a great time...we'll be back!

Review collected in partnership with DoubleTree by Hilton
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Thank Jack D
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jack D, Thank you for sharing your great experience with us, and for choosing to stay with us! I am happy you enjoyed your stay, and look forward to your future visits to the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

New York, United States
Reviewed 29 December 2015

Not much to say beyond my ratings, but everything here is well done and professional, yet friendly and polite. One senses the staff actually likes their jobs. The accommodations were more than adequate - comfortable, well-appointed, clean, etc. Cable TV selection could be a lot better, but this seems to be common. No other complaints, really.

Review collected in partnership with DoubleTree by Hilton
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Thank Donald S
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Donald S, Thank you for taking the time to share your experience with us. I am happy you enjoyed your stay, and hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

UNIVERSITY PARK
Reviewed 24 December 2015

We always try to stay at this hotel when visiting family in Lancaster, but made the mistake this last visit of not asking if there was going to be loud music in the large event space in the middle of the hotel. The front desk is supposed to alert guests before making room selection so that they can choose rooms...

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Thank 682Tom682
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

682Tom682 , Thank you for taking the time to give us your feedback, and for choosing to stay with us. I apologize that you were not warned about the event in Palm Court, and I am glad that the manager was there to make it right for you. If there is anything else I can do to make it right...

Boston
Reviewed 20 December 2015

Spent the night after attending a matinee Sight & Sound presentation of Miracle of Christmas. Thought the hotel was a step above most other DoubleTree hotels since its made for large conferences. The night we stayed there was a large dinner with complete orchestra playing in the atrium. We really enjoyed listening to the Christmas music live, a real treat....

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Thank BostonRedSoxFan2004
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

BostonRedSoxFan2004, Thank you for taking the time to share your great experience, and for choosing to stay with us. I hope you enjoyed the show at Sight & Sound! I am happy you enjoyed your stay with us, and hope you will return and visit again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

New York City, New York
Reviewed 19 December 2015

I recently stayed at the DoubleTree in Lancaster for an annual conference. Usually, check in time at most hotels is 3:00pm. I arrived around 12:30pm. After parking, I immediately approached the front desk to inquire whether or not I would be able to check in earlier. Luckily, my room was already available, which was a pleasant surprise. Upon checking in,...

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Thank ReemRelle
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

ReemRelle , Thank you for taking the time to share your great experience with us, and for providing us with some suggestions for improvements! I am happy you enjoyed your stay, and hope you will return and visit with us again. Emily Drennen:: Guest Relations :: Edrennen@willowval.com

Rockville, United States
Reviewed 17 December 2015

My kids and I really enjoyed our stay here. The resort is beautiful and clean on the outside and in. Staff are extremely friendly. We were served in the restaurant even though they were closed and only the bar was open. I couldn't take my kids in there, so the manager allowed us to eat in the restaurant. Very kind...

Review collected in partnership with DoubleTree by Hilton
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Thank Sneha C
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Sneha C, Thank you for sharing your great experience, and for choosing to stay with us. I am happy you enjoyed your stay, and look forward to seeing you and your family again soon! Emily Drennen:: Guest Relations :: edrennen@willowval.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $192 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
10 months ago
over a year ago
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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the Palm Court restaurant as you have no outside view!”
 of 5 bubbles TomInPenn, 22 Mar 2017 | Read review
“The inside rooms do not have an outdoor view, but you can overlook the courtyard which has palm trees and lots of vegetation.”
 of 5 bubbles Jckcamp, 22 Mar 2017 | Read review
“Get a room on the 5th floor. I think it's reserved for Hilton Honors members.”
 of 5 bubbles johnnyh78, 20 Mar 2017 | Read review
“Don't get a whirlpool tub, get a room with on the outside for a quieter stay.”
 of 5 bubbles Jessica397, 15 Mar 2017 | Read review
“We were on the fourth floor this time, however, we have been on them all.”
 of 5 bubbles MIAIAD1978, 9 Mar 2017 | Read review
5 of 5