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Comfort Inn Lancaster - Rockvale Outlets

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Traveller (74)
Room & Suite (35)
Dining (8)
Overview
  • Excellent42%
  • Very good35%
  • Average11%
  • Poor9%
  • Terrible3%
Travellers talk about
“front desk”(73 reviews)
“outlet mall”(18 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (481)
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473 results
Traveller rating
190
165
57
43
18
Traveller type
Time of year
LanguageEnglish
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190
165
57
43
18
Show reviews that mention
All reviewsholiday inn expressfront deskoutlet mallthe american music theaterroom was cleancracker barrelthe breakfast areanice hotelfree breakfaststay there againhotel is locatednice outdoor poolyogurtsight sound theaterhard boiled eggsone night staynice breakfast
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1 - 5 of 473 reviews
Reviewed 5 days ago via mobile

I left a shopping bag in the room by accident. When we came home (2 hrs. away) I called the hotel to inform them that I had left a large shopping bag full of new clothes in the room. I was told that nothing was...More

Thank mikeytyke1998
Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale OutletsResponded 4 days ago

Thank you for your feedback. I have spoken with you numerous times and explained that the room was checked for your lost item. It was not found. The housekeeping staff has been with us for years and would have no need for the items you...More

Reviewed 1 week ago

Stayed two nights, room was very clean. Pool was well maintained. Bathroom was small and the Breakfast was average, but other than that, no complaints. Rockvale Outlets are pitiful, but Tanger Outlets just down the road were great.

Thank NMB-WH
Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale OutletsResponded 1 week ago

Thank you for your feedback. I'm glad you enjoyed your stay. Rockvale is undergoing a changeover from outlets to stores, a green space and an entertainment venue. Come back and see us when they finish renovations!

Reviewed 1 week ago via mobile

Great spot to stay in Lancaster close to everything with good out door pool easy to relax walk to outlet mall and many places to eat Close to many attractions Staff very friendly Breakfast was good every morning

Thank Bob J
Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale OutletsResponded 1 week ago

Thank you for your feedback. So glad you enjoyed your stay. We hope to see you back again in the near future!

Reviewed 1 week ago

Our tour coordinator reserved rooms for our stay in Lancaster and she could not have picked a better place. The staff were very good,our room was clean,bed made, room temperature was nice when we arrived. I think they had three tour buses at this motel...More

Thank johnmkwv
Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale OutletsResponded 1 week ago

Thank you for your feedback. I will share your comments with our staff. We did have a few bus groups in during your stay so I am happy that you were happy with everything. Hopefully you will return again in the very near future.

Reviewed 2 weeks ago

We picked this hotel since it was walking distance to the Rockvale Outlet stores, close to the Sight & Sound Theater. The front desk staff could not have been nicer, fast check-in, room was clean and bright. Bathroom was exceptionally clean. This location was the...More

Thank cah33156
Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale OutletsResponded 1 week ago

Thank you for your wonderful feedback. I have shared your comments with the staff and we all hope to see you again in the near future!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$102 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Lancaster
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$102 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Lancaster
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (74)
Room & Suite (35)
Dining (8)
Pool & Beach (6)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
goteem1560
23 July 2018|
Answer
Response from Lizz T | Property representative |
It is a carpet that Choice Hotels requires us to have in rooms. It is a commercial grade carpet, supplied by a commercial supplier. Sorry I don't have any further information for you.
0
Votes
goteem1560
23 July 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
I recently stayed there with my girlfriend and we were very comfortable with it. We never had any interaction with the manager, the front desk clerk was accommodating, very nice repore with him. The room was clean, the... More
0
Votes
Room Tips
"This motel is in walking distance to the Rockvale Outlet Mall and Cracker Barrel restaurant. Our room was..."
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"I liked a room near the back. So if you shop get a cart for luggage to put your shopping bags on and take it..."
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"We asked for a hotel room near elevator b/c I am disabled. They kept us on first floor first room in hallway..."
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"Shop for a good price here but Best Buy for this location!"
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