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Holiday Inn Lancaster, an IHG Hotel

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Traveller (45)
Dining (34)
Room & Suite (32)

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About

#26 of 43 hotels in Lancaster
Location
Cleanliness
Service
Value
Welcome to The Holiday Inn Lancaster! Just steps out the door, you will be immersed in history, boutique shopping, and a foodie mecca. Center of town is minutes away from the unique sites and shopping that Lancaster, PA is known for including Sight and Sound Theatre, Lancaster Convention Center, and Spooky Nook Sports Center. Check out our local distilleries and breweries as well. Whether your travels to Lancaster are for business, leisure, or a group gathering, The Holiday Inn Lancaster will surpass your expectations. The prime location has an outstanding on-site restaurant, The Imperial Restaurant and over 20,000 square feet of beautiful meeting and event spaces in our Imperial Ballrooms, and the outdoor Terrace. Our guest rooms are spacious with comfortable beds, genuine hospitality, and a host of complimentary amenities that will give you a boutique-style hotel experience backed by the high standards and quality The Holiday Inn is known for worldwide.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Car park
Wifi
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
68Reviews15Q+A14Room tips
Traveller rating
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m_prebble wrote a review Yesterday
Malmö, Sweden456 contributions103 helpful votes
Lancaster was only ever going to be an overnight for us, and this seemed like one of the best options (in the center) seeing the Marriot was fully booked. I was able to book this on points otherwise it would have not felt worth the money. Walking in you are greeted with the brand-wide Holiday Inn doft which oozes cheapness. The carpets in the reception area are so filthy you can actually see the years of dirt. There was a fly buzzing around and everything in the lobby felt run-down dirty. The receptionist checking us in was fine, the room itself was OK. The air conditioner made so much noise that it had to be turned off. The pressure in the bathroom sink was weak, but the shower was passable. There was of course the customary hair on the towel. Sleep-wise, we slept well despite having the elevators directly outside the room and hearing the "pling" every time it stopped on the floor. The room had a good sized modern TV, and the beds were comfortable. Carpets well worn, room was dated. Didn't try the pool as the heater was apparently broken.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: Avoid rooms right outside the elevator if you are sensitive to sound.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded today
Dear m_prebble, Thank you for your candid review. While we are happy to see you liked some aspects of your stay, we apologize for the cleanliness and maintenance issues you encountered during your time with us. We will address your remarks with the appropriate individuals to ensure these are not repeated. We are also sorry for the concerns you had with the air conditioning unit and for your disappointment with the carpet. In the future, please know our front desk is always available to make the most of your visit. We hope to have another opportunity to provide you with the flawless experience you deserve. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IndianapolisAMaria wrote a review Jun 2023
Indianapolis13 contributions16 helpful votes
Hotel's Favourite
First of all, the staff at the front desk worked all weekend and were so very friendly! Kate, Shy, and Imani especially. So many guests, and they were helpful. The key cards were demagnetized several times, and they were kind about resetting them. Perhaps a technology upgrade might help?
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 11 Jun 2023
Dear IndianapolisAMaria, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with Kate, Shy, Imani, and all our team to recognize them for a job well done. Thank you again for your feedback; we look forward to welcoming you back soon. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JOver5 wrote a review Mar 2024
Columbus, Ohio15 contributions14 helpful votes
The reception at the front desk was a highlight as we were greeted late-night by a lovely receptionist who was welcoming and informative. The room was basic, but sufficient. The mattress had too much give to the point that the sheets would not stay placed on the bed. The sheets wrinkled and pulled and I had to get out of bed to pull the corners to reattach and smooth the sheets. The cleaning crew was loud outside our door during the day. Talking loudly and carrying on without concern for the many “do not disturb” placards on the doors in the hallway. Their noise was disruptive as my daughter tried to nap. Durning our second day, a cleaning rag was left in our room on a table. Ice was not available on every floor. The air conditioner was a wall unit that woke us up every time it kicked on. I finally figure out during our second night that putting the fan on constant low kept me from waking up throughout the night. Overall, our stay was just ok. There are many other options in this lovely town that I believe would offer a better experience.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 5 Mar 2024
Dear JOver5, Thank you for your review. While we are glad to read that you liked some aspects of your stay, we are sorry for the concerns you had in your accommodations. We also sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tonya C wrote a review Jan 2024
2 contributions
This location is great, stayed here for a volleyball tournament. Staff is friendly and helpful, especially Jeffery. I had to make a change to my accommodations and he was so kind over the phone, but even kinder in person. The hotel was bustling with people checking in, he was so calm, and efficient. Highly recommend!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 2 Feb 2024
Dear K5719UEtonyac, Thank you for taking the time to review your recent stay at Holiday Inn Lancaster. We are pleased to know that our location was perfect for your needs and appreciate you mentioning our devoted associates. We will surely share your compliments with Jeffery for the job well done. We are grateful for your recommendations and look forward to welcoming you again. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer35868176192 wrote a review Jan 2024
1 contribution
Some of the best sleep I’ve had in a hotel! Comfy bed & quiet. The staff was accommodating in and out of the hotel! The rooms were impeccable & spacious. The restaurant was great with allergies & delicious selections. The front desk gave great options for things to do & made us feel welcomed.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 20 Jan 2024
Dear Sightseer35868176192, Thank you for staying at Holiday Inn Lancaster and for your excellent rating! We are glad we exceeded your expectations with our spacious accommodations, thoughtful hospitality, and ideal location. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aboutmiami wrote a review Sept 2023
miami238 contributions100 helpful votes
Comfortable room and beds! Everything you need is here. Other than the lack of a view and a very small (but nicely appointed bath), this was perfect! Walk everywhere from here. Friendly front desk staff! Note: There’s a deal with the garage next door. Super easy, reasonable rates and seamless payment. The restaurant downstairs was a life saver on a rainy night when we were too exhausted to venture out. Loved the veggie- friendly menu. Good quality food served here.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Park the car and walk - def try and coordinate your stay to attend the Fulton Theater and the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Lancaster, an IHG Hotel
Responded 19 Sept 2023
Dear aboutmiami, We appreciate your kind words regarding Holiday Inn Lancaster! Our excellent location and friendly staff are indeed highlights of your stay. We're delighted to hear that you found your room and beds comfortable and that you felt everything you needed was readily available. While we understand the desire for a better view and a more spacious bathroom, we're pleased to know that these minor inconveniences didn't overshadow your overall positive experience. Being within walking distance of many attractions is one of our advantages, and our front desk team is always ready to assist with a warm and friendly attitude. Thank you for choosing our hotel, and we hope to welcome you back in the future! Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NekoCat wrote a review Aug 2023
Franklin, Massachusetts641 contributions412 helpful votes
After reading many mediocre reviews of this property, I thought “How bad could it be? It’s a Holiday Inn.” I used the APP to pre-check in and within minutes was notified my room was ready – this was around 8am and before starting a six hour drive to Pennsylvania. Upon arrival we drove into the hotel parking garage and drove right over a ceramic coffee mug that was on the ground in a parking spot. Not a good first start. Our room (which was ready at 8am) was not vacuumed; on the carpet was a bobby pin and an industrial staple and overall just dirty. The shower lost water pressure almost completely a few times while showering. The toilet tank was also not refilling due to water pressure issues and we needed to refill the tank by using water from the sink. This is unacceptable for a big-box hotel chain. Meanwhile I kept getting texts from the hotel manager asking how the stay was and if we needed anything. After expressing my disappointment they offered up free breakfast for two which we did not want. They did comp our parking for two nights as a mutual solution. The location of this hotel is very central to dining, shops and sites but sadly there is a population of disenfranchised individuals all around. There is a beautiful new library next door with a security detail when you walk in. There is also a nice greenspace in front of the library where the riff-raff hang out. I was surprised the hotel did not have more security measures or at least require key-cards in the elevators. Overall disappointing stay - BUT did enjoy Lancaster City and charming rural Amish Country.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Lancaster, an IHG Hotel
Responded 22 Aug 2023
Dear NekoCat, Thank you for evaluating your recent experience at our hotel. Please accept our apologies for the issues you encountered with the room assigned and for the inconvenience this caused you. We have shared your comments appropriately to ensure a much better guest experience moving forward. We also know no compensation will change your unsatisfactory experience and understand the frustration you had with the parking facility. On a positive note, we are happy you liked our location. We appreciate your patience and hope you will reconsider giving us another opportunity to provide you with the seamless stay you deserve. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TM wrote a review Aug 2023
Mays Landing, New Jersey2 contributions
My husband and I took a trip to Lancaster for a weekend getaway. We’ve never been. I picked the hotel based on location since I was not familiar with the area. It is located down town within walking distance to the Central Market. Although the Market is Amish, this location is more Eclectic. There’s a college of Arts and Design in the area. The hotel is nice. Spacious. The front desk let us check in a bit early since the room was ready. I booked it through Priceline so we were able to get complimentary breakfast. They do serve breakfast at the attached restaurant for a fee. The parking garage is just a few steps from the entrance. $15 a day, ( reasonable) and you can come and go. The room was nice. There were no extra blankets or pillows or a microwave. There was a refrigerator. I needed more towels, and the housekeeper was kind and left them in the room. For that reason, we left a tip in the envelope they provided. The issue we had was our room key kept failing. We had to get new ones twice, and the parking pass would not work when we were checking out. We had to back up cars while I ran in to get it fixed. We were not the only ones. An item of note: I wore white socks in the room. The bottom of my socks were black after walking on the carpet. After that, I was squeamish. Would I use this Hotel again? Probably not. I would definitely stay closer to Strasberg where there is more Amish things to see and do.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Look up Cherry Crest Village if you have kids. Definitely go to The Kitchen Kettle shopping area....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Lancaster, an IHG Hotel
Responded 13 Aug 2023
Dear Meander56469086119, We're delighted to hear that you and your husband chose our hotel for your weekend getaway to Lancaster. It's wonderful to know that you found our downtown location convenient and appreciated the proximity to the Central Market and the vibrant arts and design scene in the area. We're glad you enjoyed the spaciousness of our hotel and the flexibility in checking in early. However, we apologize for the inconvenience you experienced with the room key and parking pass; your feedback will help us improve our services. We're pleased that our housekeeping team could assist you promptly and that you left a gratuity as a gesture of appreciation. We regret any concerns regarding cleanliness and have taken note of your feedback. While we understand your preference for a different area, we hope you consider giving us another chance to provide you with a better experience in the future. Thank you for choosing our hotel for your stay. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Courtney wrote a review Jul 2023
Severna Park, Maryland20 contributions5 helpful votes
The room was nice the bathroom had a musty smell, but the front desk sent up new shower liner and all new linens right away. The hallways were a bit loud at night but wasn’t too bad. The restaurant was great, and the staff was very attentive. We were in town for a soccer tournament and there were a lot of teams staying at the hotel.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: A lot of homeless are living in the streets outside of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 16 Jul 2023
Dear Courtney, Thank you for sharing all aspects of your stay with us. We appreciate knowing that our associates took good care of you and were able to help you with the cleanliness issue you had in your room. This issue will be addressed, and we would love another opportunity to make sure your next stay is perfect. We look forward to seeing you again whenever you are in Lancaster. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Veronica F wrote a review Jul 2023
1 contribution
This Place was amazing. Everyone was so nice and clean. The front desk staff actually helped a lot when asked for places to eat. Parking was very convenient because it was right next to the hotel. I will definitely be back!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 2 Jul 2023
Dear 618viviamf, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Also, we appreciate your compliments on our accommodations and parking. Thank you again; we look forward to welcoming you back soon. Thank you, Holiday Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$170 - S$303 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN LANCASTER, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 132 Photos (PA) - Tripadvisor

Frequently Asked Questions about Holiday Inn Lancaster, an IHG Hotel
What are some of the property amenities at Holiday Inn Lancaster, an IHG Hotel?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
Which room amenities are available at Holiday Inn Lancaster, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Lancaster, an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Holiday Inn Lancaster, an IHG Hotel?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
Are pets allowed at Holiday Inn Lancaster, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Lancaster, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Holiday Inn Lancaster, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.