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Holiday Inn Lancaster, an IHG Hotel

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26 East Chestnut Street, Lancaster, PA 17602
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US$160
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Free cancellation until 09/10/22
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US$142
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US$139
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Traveller (37)
Dining (34)
Room & Suite (26)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Lancaster, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 45 hotels in Lancaster
Location
Cleanliness
Service
Value
Welcome to The Holiday Inn Lancaster! With two quick steps out the door, you're in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster, PA is known for including Sight and Sound Theatre, Lancaster Convention Center and Spooky Nook Sports Center. Whether your travels to Lancaster are for business, leisure, or a group gathering, The Holiday Inn Lancaster will surpass your expectations with a prime location, an outstanding on-site restaurant, The Imperial, over 19,000 square feet of beautiful meeting and event spaces in our Imperial Ballrooms, spacious rooms with comfortable beds, genuine hospitality, and a host of complimentary amenities that will give you a boutique style hotel experience backed by the high standards and quality The Holiday Inn is known for world-wide. After a day of exploring the lively PA Dutch Country, relax and rewind in our updated, modern guest rooms.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Vending machine
Banquet room
Meeting rooms
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
47Reviews15Q+A8Room tips
Traveller rating
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Maria Kurple wrote a review Sep 2022
Ann Arbor, Michigan21 contributions10 helpful votes
My dad and I both had rooms, and since I know he won’t write a review, I’ll include both our experiences… Dad- He specifically asked if there was daily housekeeping and was told yes. He asked twice. The first day he did not get it. Second day he did but also got a non functioning toilet in the process somehow. One of their keys did not work after checking in and a new one being made then caused the other one to stop working. He was particularly upset there was not coffee available before the restaurant opened at 7 and was super annoyed it was only grab and go breakfast Monday and Tuesday. Me- Since my dad was told there was housekeeping I didn’t ask. Big mistake! I have two toddlers which lead to huge messes when eating that grab and go breakfast in our room and a lot of smelly trash! I tried calling the front desk to ask about it and the phone did not work. My room was not ready until 3 hours after check in. I was told they’d comp parking but did not. Speaking of parking, the structure is a nightmare! It’s not run by the hotel, but staff did know the steps and elevator were out of service and did not warn us. Walking through that with two toddlers was scary. The cribs I requested were not in the room when it finally was ready. I had to remind them at check in that I paid for breakfast, and the restaurant hostess told me they often forget and it’s a hassle for her. My husband asked the night front desk person a question and he basically said he did not know because he just worked night. What?!?! Our bathroom tub stopper was broken, shower made a terrible knocking noise, and the door would stick so bad we tried not to close it. Another minor issue was the pool was not heated, but their site claims it is. If the front desk staff had been kind and maybe even just better trained I would’ve forgiven the rest and given 5 stars. But their rudeness really just makes it hard to give a good review or recommend this hotel at all. The woman who handled my check out was the only one who did seem to know what she was doing and was nice. The other three people we dealt with sucked.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Lancaster, an IHG Hotel
Responded 4 days ago
Dear Mkurple, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations nor those of our team. We sincerely apologize for the housekeeping and maintenance issues you faced during your stay. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We are also very sorry for the delay in getting your accommodations ready for your arrival, and we appreciate your patience. We regret not meeting all of your expectations, and we do hope you will consider giving us another chance to show you the hospitality for which we are known. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kobuck1369 wrote a review Aug 2022
Washington DC, District of Columbia55 contributions57 helpful votes
Holiday Inn should be ashamed to have their name associated with this hotel .. dirty, dirty hotel ... 1st room given smelled like puke .. re-assigned room small (not as bad) but TV was broken .. when moving to a 3rd room told the security/maintenance staff about the smell and he said "Oh yeah that is do to the wet dogs we allow in the rooms." Bathroom in 3rd room was almost falling apart .. best described as a pipe coming out of the wall masquarading as a bathtub spigot ... we will never return to this hotel and urge all travelers to stay away ... the only positive thing I can says is the fitness room was new and worked. Holiday Inn time to clean up this dump of a hotel or sell it.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: do not stay in room that smells
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 28 Aug 2022
Dear Kobuck1369, We appreciate your loyalty to our hotels, and we apologize for not meeting your expectations with our accommodations and that you had to relocate them. Our hotels are known for their attention to detail and excellent service; therefore, we sincerely regret this was not your experience. Your comments will be reviewed by our team to ensure we focus on preventing such concerns. We hope you will allow us another opportunity in the future to regain your trust. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checkettsr wrote a review Jun 2022
Al-Rayyan, Qatar15 contributions14 helpful votes
When I arrived there was no tea in my room. On my first morning there was no shower gel in the shower - the containers were empty. On my second evening the restaurant had run out of ingredients so could only provide quorn-based food. Despite asking, my shower gel had not been replaced. The worst thing of all is that the staff simply didn’t seem to care - reception staff were pretty shocking. I’ve stayed in IHG hotels more than 100 times and this was - by a country mile - the worst
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 22 Jun 2022
We appreciate your loyalty to our hotels, and we apologize for not meeting your expectations. Our hotels are known for their attention to detail and excellent service; therefore, we sincerely regret this was not your experience. Your comments will be reviewed by our team to ensure we focus on preventing such concerns. We hope you will allow us another opportunity in the future to regain your trust. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy wrote a review Jun 2022
1 contribution
Great location and friendly staff (thanks for all your help Ahmed!). Accommodations were clean and well maintained! Parking is easy in the garage next door and there are lots of great restaurants within walking distance.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 19 Jun 2022
Thank you for choosing Holiday Inn Lancaster and for your perfect rating. It was a pleasure to read that you not only loved our location which was convenient for your needs and well-appointed accommodations but also the outstanding service received from Ahmed. We will surely pass your compliments to him. We appreciate you for highlighting our parking. It was a pleasure hosting you, and we look forward to welcoming you back soon. Frank Rivera, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael R wrote a review Jun 2022
2 contributions
Do not stay at this hotel. It is unsafe. I have stayed at this hotel twice. Once in 2021, and the other just this week. BOTH times, the fire alarm has gone off at a random hour in the evening, and everyone has piled into the stairs in a stupor to leave the building. Both times, there has been no actual fire. Now an isolated incident like this is no problem, but the fact that I am 2/2 on these late night fire drills at this hotel suggests that there is a significant safety issue with the fire alarm. This is further highlighted by the fact that, one year ago, the management told me “oh yeah, this is just something that happens here, it’s been happening every so often and there’s something wrong with the system.” This time, a manager said that it’s happened a couple of times just in the six months that he’s been in charge (I understand that about six months ago, a new management team took over). Well, nobody seems to be taking the problem with the fire alarm seriously. I have essentially 0 faith that the fire alarm works as intended, and that if there WERE a fire, that the alarm would go off as it is supposed to. I also have no faith that anybody is addressing this issue with any haste. At a hotel, I basically only expect two things: safety and peace. This hotel delivers on neither one. So, with that in mind, I won’t be staying here again, and I highly recommend you choose a different hotel as well.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 6 Jun 2022
Thank you for being our guest once again and sharing your candid evaluation. We sincerely apologize for the issues related to the fire alarm and the difficulties and inconvenience caused during your visits. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brooke H wrote a review May 2022
Knoxville, Tennessee95 contributions48 helpful votes
Everything was great! Front staff and AGM were so friendly. Walking distance to all kinds of great shops, bars and restaurants. Bed was super comfy. Bathrooms are a little on the small side. Breakfast was delicious in the restaurant!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 23 May 2022
BrookeHale1127, thank you for staying at Holiday Inn Lancaster and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you mentioning our excellent service, location, delicious breakfast, and well-appointed rooms. We will surely share your compliments with the associates you mentioned for a job well done. We look forward to seeing you on your next visit. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sierra wrote a review Apr 2022
Milton, Pennsylvania1 contribution
Room is incredibly small, no cell phone service. Room phone doesn’t work. They were out of everything in their store and they do not accommodate other guests outside of weddings. This room was over $200 and it was worth $50. Will never ever return. Do not stay here.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 30 Apr 2022
Thank you for being our guest and for your review. We sincerely apologize for the issues you had in your room, and we do our very best to facilitate a good flow and keep everything well stocked. We regret not meeting your expectations. We have shared your comments with the appropriate individuals to ensure we are well balanced in serving our guests. We are grateful for your patience, and we hope you will give us another chance to provide you with a better experience. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3ceesrwinners wrote a review Mar 2022
Chester, United Kingdom231 contributions149 helpful votes
We were made very welcome by the reception team, and the service was great throughout our stay. The room was as good as some five-star hotels I’ve stayed in, the beds are very comfortable, nice big TV. Nice view of the river, hotel very peaceful and quiet despite being so close to the motorway. The breakfast area was nicely presented, although there was no decaf coffee available. The breakfast was fair you certainly couldn’t grumble given the price of the overall stay. only disappointment was when I asked for a soft boiled egg from the chef who was oddly dressed in an outside coat - not very hygienic ? He happily provided it served in a tea cup on its side, but it was raw so I couldn’t eat it.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Don’t ask for a soft boiled egg
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 5 Mar 2022
Amanda, thank you for staying at Holiday Inn Lancaster and for your excellent feedback. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BigBruno wrote a review Feb 2022
Baltimore65 contributions99 helpful votes
Town was busy so room rates were high, $198 with tax, NYC for same Saturday would have been cheaper. That being said, I understand supply and demand and was okay with price. Hotel is in a great location, easy walking distance to many places. Free parking in garage. Room was nothing fancy but had a very comfortable bed along with soft sheets and towels. Front desk staff was was very good as well. I would definitely return but hopefully for a better rate.
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Date of stay: February 2022
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Agency / Consultant at Holiday Inn Lancaster, an IHG Hotel
Responded 9 Feb 2022
Bruno, thank you for writing a review of your recent visit to Holiday Inn Lancaster. We are thrilled you enjoyed your stay, with our comfortable accommodations, thoughtful hospitality, convenient location, and complimentary parking. We look forward to sharing your compliments with our team. Thank you once more for sharing that you will be returning in the future. It will be our pleasure to host you again. Frank Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annnnna wrote a review Sep 2021
18 contributions1 helpful vote
We decided to stay here for 1 night only to be close to the city. Room was facing a concrete wall (a new parking house has just been built in front of the back of the hotel, yay!), otherwise view would have been nice. Curtain half-broken, smell in the room is not that great. Location is good, close to everything. Staff was helpful. 15 min long drop-off in front of the hotel, also parking is available in the opposite parking house for some extras.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$145 - US$222 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
215
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Frequently Asked Questions about Holiday Inn Lancaster, an IHG Hotel
Which popular attractions are close to Holiday Inn Lancaster, an IHG Hotel?
Nearby attractions include loKal Experiences (0.3 km), Fulton Theatre (0.3 km), and Lancaster Central Market (0.3 km).
What are some of the property amenities at Holiday Inn Lancaster, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a business centre, and meeting rooms.
Which room amenities are available at Holiday Inn Lancaster, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Lancaster, an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Holiday Inn Lancaster, an IHG Hotel?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Lancaster, an IHG Hotel?
Conveniently located restaurants include Himalayan Curry and Grill, Rachel's Cafe & Creperie, and On Orange.
Is Holiday Inn Lancaster, an IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Lancaster.
Are pets allowed at Holiday Inn Lancaster, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Lancaster, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Lancaster, an IHG Hotel?
Many travellers enjoy visiting President James Buchanan's Wheatland (2.1 km), 1719 Museum (formerly 1719 Hans Herr House & Museum) (7.7 km), and Hunsecker Mill Covered Bridge (7.1 km).
Is Holiday Inn Lancaster, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.