We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsyogurtcentral marketcontinental breakfastwithin walking distanceparking garageblues festivalfulton theaterconvention centerheart of downtownart gallerieshard boiled eggsconvenient locationenjoyed my stayroom was clean and comfortablegreat place to staybooked this hotelexcellent stay
Left a coat in the closet, friend left 2 shirt in a drawer. Called and asked if they were there (answer yes they had them) asked if they would ship them to us and gave my credit card. Never asked for charges. BIG MISTAKE!!! $104.00...More
Response from Rhico M, General Manager at The Hotel LancasterResponded 1 week ago
It was unfortunate that you had forgotten your belongings after departing our hotel, but our responsive team was able to recover your items and accommodate your request to have it shipped. We would like to remind you that the shipping fee for your items was...More
This is the primary go to, overflow hotel for the Lancaster Convention Center.
The property is dated.
Amount of available outlets in the room is poor and most are located behind furniture, so in modern electronics driven business trips, you may find this challenging. That...More
Response from Rhico M, General Manager at The Hotel LancasterResponded 2 weeks ago
Thank you for sharing your thoughts on your recent experience here at Lancaster City.
You have a lot of valid points, and we recognize certain limitations that the building itself has granted us. However, we are in the works of renewing the overall guest experience....More
We came up for the Easter weekend, and wanted a place that was close to where my family was but also convenient to downtown for sight-seeing/shopping. This was perfect. The continental breakfast was nice to have, nothing fancy but enough to get your day going...More
1 Thank minhthuynnguyen
Response from Rhico M, General Manager at The Hotel LancasterResponded 5 weeks ago
Thank you for sharing your recent experience with The Hotel Lancaster.
The downtown Lancaster area is rapidly growing and we are glad our location allowed you to explore and experience what it has to offer. We are very excited, as we have upcoming plans to...More
We had to cancel our reservation which I went through a 3 party and I called the hotel.
due to the Blizzard we were experiencing at the time. We could not make the trip. I emailed the 3rd party and called and emailed the hotel...More
1 Thank mia1471
Response from Lori H, General Manager at The Hotel LancasterResponded 29 March 2018
We are truly sorry that you had this frustrating situation due to the snow storm. We checked our reservations and could not locate a reservation booked through a 3rd party with any notes about a cancellation due to the storm. Unfortunately, we did not receive...More
We came around 10pm and were placed on a floor completely packed with attendees from a Mary Kay Convention. Women were shouting, laughing inside their rooms and in the hallways. There was one person working the desk the entire night. When I called to complain,...More
Response from Lori H, General Manager at The Hotel LancasterResponded 22 March 2018
We apologize that you were disappointment with your recent stay. We strive very hard to exceed our Guests’ expectations and are disappointment when we do not meet this goal.
The night you stayed with us was a very busy night due to the Mary Kay...More