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The Hotel Lancaster

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The Hotel Lancaster
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299 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Williamsport, Pennsylvania
Reviewed 2 December 2015

The staff are very polite and the rooms are clean and comfortable. The breakfast was more of a quick start breakfast which was exactly what I needed and was more than enough for me. I will definitely stay here again if I go back to that area.

1Thank Ben L
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to tell us about your recent stay and for sharing your experience with future travelers. We appreciate you staying with us and look forward to seeing you on your next visit to Lancaster Pa.

Mount Gilead, North Carolina
Reviewed 1 December 2015 via mobile

I have never posted a review before but s young man handed me this card and said they would appreciate our feedback the good and the bad.. After such a great stay i was more then happy to oblige. My wife and I just stayed here for the first time recently. We go to Lancaster about 4 times a year....

1Thank Tim T
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you very much sharing your experience during your recent stay with others. We will most certainly be sharing your review with our team as it makes us all very happy to here kind words like yours. We are happy to hear you will be staying with us again in the future because as you know Lancaster is always right...

Williamsport, Pennsylvania
Reviewed 29 November 2015

Friendly staff, clean rooms and lobby. Continental breakfast was good. Location couldn't be beat. Walking distance to everything we needed. Parking garage attached to hotel. $10 for 24 hours of parking and you can come and go as much as you want which was important for us as we were there because of a soccer tournament. We would definitely stay...

2Thank Kathy S
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to share your recent experience while staying with us with other travelers. We appreciate you staying with us and look forward to seeing you again during your next visit to Lancaster Pa. Sincerely, Tom Showalter

Omaha, Nebraska
Reviewed 27 November 2015

My only issue with this hotel was the parking. But other than that the rooms were clean, the staff was helpful and just about everything was within walking distance. Never had a chance to eat breakfast downstairs but when we walked by there were a large amount of people enjoying.

1Thank nmchugh85
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay. We are pleased to hear you enjoyed yourself while staying here with us. We do charge $10.00 per day for parking with unlimited comings and goings, because we are in the inner city directly downtown and are not afforded the space that would be required to provide all of...

South Plainfield, New Jersey
Reviewed 20 November 2015

We stayed overnight on 10/25/15. The room was comfortable and affordable. We checked out, were traveling for about 1 hr. when we realized we left behind 2 expensive pillows. The pillows were large and had yellow cases on them, so they did not look like the Hotel pillows. We immediately called the Hotel but go the old "pass the buck"...

Thank Kathleen K
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Kathleen, We apologize for any inconveniences you may have encountered after your checkout in regards to your pillows. Myself and a Guest Service Supervisor were both working on the morning you would have called in and do not recall this situation. We were also the same two people that would have been working and answering the phones when you called...

Lancaster, Pennsylvania
Reviewed 17 November 2015

We held a family reunion at this hotel. Great location with plenty of restaurants & shops, all within walking distance. The staff was very friendly and accommodating. I would definitely recommend this hotel to anyone wanting to experience all that Lancaster has to offer. And their room rates were significantly less than other downtown hotels!

Thank kfw4533
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for your wonderful review of your recent stay. We appreciate you kind words and hope you continue to come back and see all the exciting new things coming just around the corner.

Toronto, Canada
Reviewed 13 November 2015

This was my first time in Lancaster and I had no idea where to stay as I was visiting friends that just moved here. I looked into some of the motels in the area, however none were central, all were pretty much 100 a night plus, and the reviews were terrible! I decided to give this hotel a try and...

Thank Dannno777
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to write about your experience. It makes us very happy to see reviews like yours. We appreciate you staying with us and look forward to many more visits from you in the future.

Bethlehem, Pennsylvania
Reviewed 10 November 2015 via mobile

My boyfriend and I stayed at the Lancaster hotel this past weekend after a show at sight and sound theater. The hotel was nice and clean. Everything was good until around 12:30 AM when some wedding parties returned back to the hotel and continue to carry-on until about 3 o'clock in the morning. The doors to the rooms kept slamming...

Thank Shannon R
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to share your recent experience. I am concerned about the noise challenges you experienced while here with us. I would like to discuss this further with you if you would kindly contact me at your convenience at the contact information below. Tom Showalter The Hotel Lancaster 717.394.0900 ext 1105 frontfdesk@thehotellancaster.com

Reviewed 9 November 2015

Stayed here as an overflow guest for a conference at the Marriott (only 2 blocks away). Clean updated rooms. Easy check-in and check-out but had to be completed in person. Basic continental breakfast included. Outside façade is rugged and in need of update. Stayed on 8th floor but street noise very prominent. Pet friendly hotel ($25 charge) for pets <25pounds....

Thank shaunse
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to share your recent experience with others. We hope you continue to stay with us as we are always making changes to make each and every guests stay more enjoyable then the last.

Indiana, Pennsylvania
Reviewed 8 November 2015

The Hotel Lancaster is the perfect choice when visiting historic Lancaster City. The rooms are spacious, clean and comfortable. The staff is friendly and attentive, and the location cannot be beat. It is located in the heart of historic Lancaster City, within easy walking distance of numerous excellent dining options, the Fulton Theater, Central Market, and a multitude of shops....

1Thank William F
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for your kind words regarding your recent stay with us. We are pleased you had an enjoyable stay and look forward to your next visit.

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  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI, a free "Lancaster" continental breakfast and our crisp newly designed and spacious rooms. Relax in our bright new lobby and enjoy the very best of our historic Lancaster neighborhood, featuring dozens of restaurants, museums and cultural sites! Plus, The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest. ... more   less 

Additional Information about The Hotel Lancaster

Address: 26 E Chestnut St, North Queen & Chestnut Streets, Lancaster, PA 17602-2702
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $166 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Hotel Lancaster 2.5*
Number of rooms: 134
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lancaster staff and other travellers.
14 questions
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Maroochydore, Australia
Staunton, Virginia
Staunton, Virginia
1 month ago
Summit, New Jersey
7 months ago

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Questions? Get answers from The Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont stay there”
 of 5 bubbles supercisp, 29 Oct 2016 | Read review
“You can't go wrong with the ninth floor. I was in room 930 and it was quiet.”
 of 5 bubbles divadonna2015, 28 Oct 2016 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles jmgrmg, 12 Oct 2016 | Read review
“They strive to not place people by stairways or elevators. The higher the better as it mutes the street sounds.”
 of 5 bubbles milkglassmaven56, 25 Sep 2016 | Read review
“just make sure its not musty”
 of 5 bubbles FloTraveler561, 12 Sep 2016 | Read review
5 of 5