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The Hotel Lancaster

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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Hotel Lancaster
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314 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Bella Vista, Arkansas
Reviewed 8 February 2017 via mobile

The staff was outstanding, super helpful and friendly. Room was clean and quiet, just what I needed for a week of training. Food and entertainment all around the facility within walking distance. If you are staying in Lancaster for Auntie Anne's training this is the hotel you want to stay at. I saved a over $200 by Ubering to this...

Thank Wes004
Lori H, General Manager at The Hotel Lancaster, responded to this review

Thank you so much for reviewing our hotel. We appreciate your kind words and overall hotel satisfaction. We enjoy meeting many of the Auntie Anne trainees who come to Lancaster for their training. Our great location Downtown makes it easy to walk to the Corporate Office and we offer shuttle service, when requested, to the Park City site. Thank you...

Reviewed 13 December 2016

Lancaster center is a great place visit. This hotel is right in the middle of town. Lot's of restaurants and very walkable. The staff at the Lancaster Hotel were very friendly and helpful. The rooms were what you expect from a good hotel. We were very pleased.

Thank Nick K
Reviewed 13 December 2016

For a short overnight stay, I would have to say this hotel was convenient for me. The room was a bit dated, but for the most part was pretty clean. The location of the hotel was nice, as there were many places to eat close by and it was an easy drive back to the interstate. The wifi was good...

Thank Penmon2616
Reviewed 3 December 2016 via mobile

Who wants to open their room door to see huge stains all over the carpet. Dirt on the bathroom floor and in the tub. What does it really take to replace carpet or at a minimum remove the heavily soiled area. Heck I would have been happy if they covered the stains with bathroom rugs from Walmart. I will never...

1Thank BVI2011
Lori H, General Manager at The Hotel Lancaster, responded to this review

We apologize that your room was not cleaned to our usual standards. We have addressed this issue with our Team and the carpet in the room you stayed in have been cleaned. We hope that if you travel to our area again, you will reconsider and give us a second try. Please know that what you experienced with room cleanliness...

Reus, Spain
Reviewed 2 December 2016

As a retired journalist I have spent a good many days and nights in hotels of every description around the world. Some were good, some not so good but none were more pleasant than my eight days and nights at The Hotel Lancaster. I arrived in Lancaster at night in the middle of a November sleet storm and when I...

1Thank Michael B
Boston, Massachusetts
Reviewed 1 December 2016

I wish I could rate different parts of my experience separately, so I'll break it down. Here's the background info: I booked 9 guest rooms and 2 conference rooms for 10 days: 5+ Stars- Gary Davis, the sales manager, was very accommodating and great to work with. He's an extremely pleasant guy and really just wants to do a good...

1Thank Steph1226
Newark, Delaware
Reviewed 22 November 2016

This is a locally owned and operated hotel. The owner really cares about his guests and shows it. The people are friendly and very helpful. This is a great place for a group stay. We had our sports team there. It was comfortable, quite and the service is great.

Thank johnesawyer
Indiana, Pennsylvania
Reviewed 20 November 2016 via mobile

It's clean and the staff is friendly. It does get a little noisy but that is to be expected in the center of town. Breakfast is not really worth the effort. Rooms are a nice size but the bathrooms are small. I would stay again.

2Thank Kim C
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 15 November 2016 via mobile

It was little noisy. I can hear the traffic and kept me up all night. Room was clean and staff was nice. Few blocks away from Central Market and walking distance. Public parking garage right next to the hotel was convenient. Discounted rate of $10 a day with in and out privilege.

1Thank A TripAdvisor Member
Marshfield, Massachusetts
Reviewed 2 November 2016

Not great ambience, but served the purpose. Rates all over the place---we even were charged $25.00 more for the 2nd night in same room. Hotel has no parking---you pay for public garage. Location is good----you must go to The Central Market.

Thank BOB796
Lori H, General Manager at The Hotel Lancaster, responded to this review

Thank you for writing a review about your stay. Our hotel is conveniently located next to a city-owned parking garage and we offer our Guests discounted parking. We apologize if you were unaware of this. We are glad you enjoyed your visit to Central Market - it is truly a must-see when you visit Lancaster. Thank you for staying with...

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14/05/2017 15/05/2017
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  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI, a free "Lancaster" continental breakfast and our crisp newly designed and spacious rooms. Relax in our bright new lobby and enjoy the very best of our historic Lancaster neighborhood, featuring dozens of restaurants, museums and cultural sites! Plus, The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest. ... more   less 

Additional Information about The Hotel Lancaster

Address: 26 E Chestnut St, North Queen & Chestnut Streets, Lancaster, PA 17602-2702
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $176 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Hotel Lancaster 2.5*
Number of rooms: 134
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lancaster staff and other travellers.
14 questions
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Maroochydore, Australia
Staunton, Virginia
Staunton, Virginia
3 months ago
Summit, New Jersey
10 months ago

See all questions (14)

Questions? Get answers from The Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Parking in the garage next door; be sure to get it validated for $10/night”
A7633OGandreaa, 24 Apr 2017 | Read review
“Ask for an odd numbered room”
Traveler6NewJersey, 23 Apr 2017 | Read review
“All the rooms are good!”
, 8 Apr 2017 | Read review
“Higher floors have good views of the city.”
nanbloodworth, 20 Mar 2017 | Read review
“I do not think there is a bad room”
474susanf, 10 Mar 2017 | Read review
5 of 5
US$116* /night
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Prices are for 1 room, 2 adults
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