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Pocono Palace Resort

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1,984 Reviews from our TripAdvisor Community

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Showing 1,982: English reviews
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Milton, Pennsylvania
Reviewed 5 days ago NEW

We are Gold Level Forever Lovers. I wanted to bring my husband up for his birthday. We saw that the amazing Paul Bond was on for Saturday Night's comedy, and we love Paul, so we decided to book. We had a good time at the Stream last fall, even though it was for just one night, so I booked the...

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Helpful?
Thank funky-rat
Wall Township, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 26 February 2017

My husband and I stayed three nights at the Pocono Palace Resort and had a Great time! The room was amazing with a clean, warm heart shape pool, romantic whirlpool , steam shower and fireplace. The food and entertainment was great and we enjoyed playing backgammon and other games they have in the game room. It was very relaxing, and...

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2Thank jeannine m
About Hotel's Favourite Review
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are thrilled to read you had such an amazing experience at our resort and found everything to be to your liking. We're excited you already booked your next stay to celebrate your anniversary in November and can't wait to see you again!

College Point, New York
Reviewed 5 days ago NEW

I was a little scared of coming to the Pocono Palace because of all the negative reviews. But once my hubby and I got there all of the that went away. I realized all those negative reviews are from people who just want to complain and can't just be happy and enjoy it for its worth. Yes the rooms are...

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Helpful?
Thank mayorysyumyum
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are so happy to read you and your husband had a great time at our resort and didn't let a few bad reviews of the resort prevent you from coming. We think everyone should come experience the Land of Love for themselves to see what it's really like and we're thrilled you could enjoy it as much as you...

Reviewed 6 days ago NEW

My boyfriend and I just came back from an overnight trip via groupon, here's what we found at Pocono Palace. Resort Pros: clean landscaping, lots of space, friendly staff, easy check-in, and amenities/activities like archery Room Pros: concept, including private pools and balconies. Great view of the lake and wildlife. Parking access. Free and easy to access Wifi. Able to...

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Helpful?
Thank Yajaira A
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback. We're sorry there were some parts of the resort you didn't like as much, but glad your overall stay was enjoyable and you could enjoy peace, privacy, and quiet. We hope you'll return to have more fun with our activities and perhaps try another one of our suites.

West Reading, Pennsylvania
Reviewed 6 days ago NEWvia mobile

My husband and I spent our 14 year wedding anniversary in the Roman Tower and it was perfect. The decor is a little dated but who goes to the Poconos for the decor? Lol . We stayed last year in the fanasty apple and that room was also amazing. We love Pocono Palace 😍 The roman tower is huge. The...

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Helpful?
Thank jessicamL7451PV
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for sharing the details of your experience with us! We're thrilled you and your husband could truly enjoy your 14th wedding anniversary in the Roman Tower and find everything perfect. It's our most popular suite for all the reasons you listed. We look forward to seeing you back soon!

Maryland
Reviewed 1 week ago via mobile

My husband and I just got back from the Poconos. The last time we went we really enjoyed The Palace and it was our first time going there. After that visit we both agreed we would never go back to Cove Haven or Paradise Stream because The Palace was WONDERFUL. NOTE - We are Forever Lovers with Silver status. Cons...

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Thank J&J913
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback. We'll share your feedback with the manager to see how we can improve upon some of the items you mentioned.

Bronx
Reviewed 2 weeks ago via mobile

I loved everyday I was there. My husband and I will return in August for my birthday. We would like to try another room. This time we will be ready and prepared for anything. We would love to receive offers and recommendations if any.

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1Thank Dawn B
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are so happy to read you and your husband will return in August for your birthday after having such an amazing stay. We hope to see you back here soon and thank you for the kind words!

Brooklyn, New York
Reviewed 2 weeks ago

There is only one star for this "resort" because there is no option for negative 2 stars. Actually, 1 star is okay only for the room maid. I am extremely disappointed with the price I paid for 2 nights (April 2-4, 2017). Everything seems outdated, and it does not have a resort feel at all. Their all-inclusive shouldn't be called...

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Helpful?
2Thank goni76
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you felt the times for dinner were not explained clearly to you. We actually explain at check-in the times for dinners and also give our guests a Hot Spot, which reviews all activities on the day and also lists times for breakfast and dinner along with other information about your stay. We don't charge a $25...

Annapolis, Maryland
Reviewed 3 weeks ago

I was expecting to have a quiet weekend alone. But little did I know this would be the worst experience ever. I booked a Club Room and you might as well have just stayed in the club and sleep, because the room was right next to the club and the walls were paper thin. I called the front desk and...

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Thank DisappointedGuest17
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you were not happy with the location of your suite. We encourage you to try the food at our resorts should you book again in the future, as we have themed menus for every night of the week as part of our inclusive packages with unlimited dining.

Reviewed 4 weeks ago via mobile

The room was dirty, especially the hot tub in the room. I had to clean it before we could use it. Also we had ants crawling all over the walls and counter tops. It was a gross experience. I do not recommend this place.

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1Thank Michael P
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you felt your suite was not clean. We clean all the suites daily before guests arrive to ensure your suites are clean and comfortable.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Breakfast included
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: $261 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
47 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pictures on the web site makes this look like a honeymoon retreat, but it is a nightmare.”
DisappointedGuest17, 2 Apr 2017 | Read review
“Definitely book Roman Tower, Champagne Suite, Garden of Eden or Fantasy Apple--all have private pools and fireplaces.”
SMGW7, 14 Mar 2017 | Read review
“Round beds are very "interesting" to sleep in.”
  • Eeeeeew! They said it was sediment, I say...
kristofferb, 1 Mar 2017 | Read review
“the champagne towers suits are very romantic”
jeanninem517, 25 Feb 2017 | Read review
“Couples only”
H4680OFkatieb, 21 Feb 2017 | Read review
5 of 5