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Pocono Palace Resort

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Pocono Palace Resort
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1,952 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Palace Resort
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Showing 1,951: English reviews
Reviewed 1 November 2015

The rooms are in need of updates. The we truly enjoy the place. The champagne towers are extremely nice! We always in Fall during Halloween time and the place looks gorgeous, but of course my husband looks forward to the Haunted House! We have been going this time of years and have done the haunted hay ride with maze, now...

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Helpful?
1Thank Tracey M
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for celebrating such an important anniversary at our resort! We're glad you truly enjoy the Palace and the Haunted House we put up each year. We'll pass on the kind words to all the team members involved!

Queensbury
Reviewed 31 October 2015

Poorly maintained rooms with much needed cosmetic work and clean up. Had 3 different rooms while there and all had issues. Trash in most bushes. Outdated decor. On positive note, most staff was friendly and food was good. On site cafe wasn't open at all. Had to buy logs for fireplace if you wanted to use it. Expensive drinks and...

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2Thank holk489
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're terribly sorry there were so many ongoing issues with the suites you had stayed in. We'll send your review to management to look over and review this with housekeeping as well to ensure proper cleaning procedures are being followed.

Hamilton, Canada
Reviewed 31 October 2015

Staff here are absolutely amazing.They respond very promptly to any requests or concerns. Food was just okay. Grounds were beautiful. The rooms are very outdated and have a musty smell to them, but having your own pool was nice. We stayed in the Fantasy Apple Suite and then upgraded to the Champagne Towers. There are a lot of activities on...

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1Thank Shansy1
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're humbled by your kind words about the staff and the grounds. We'r thrilled your overall experience was great and we hope you can come back for another fun, romantic trip!

Binghamton
Reviewed 30 October 2015

An amazing time. Romantic room. The Roman Tower Suite was awesome. It exceeded our expectations. Friendly staff and great food. My girlfriend said yes when I proposed during our stay. Memorable Indeed

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1Thank waynec283
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're beyond happy you enjoyed the Roman Tower Suite, along with our staff and the food. We're even more thrilled to read you had a successful proposal! Congratulations! We hope you two will make this your anniversary place!

West Chester, Pennsylvania
Reviewed 30 October 2015

So we Arrived at 3:30 and was immediately checked in By a friendly staff member named Julia, she was very informative and pleasant, so we got to our room, and started to unpack but I always try the room amenities and check for cleanliness, the room was very clean! Actually the cleanest I have seen it in years! All amenities...

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2Thank robgX9964HA
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We never like to get off on the wrong foot and we're sorry about the inconveniences you dealt with, but we're happy we could improve your stay by fixing the situation. We'll be sure to share this review with the team members you mentioned and share this with management as well! We hope you come back sooner than June!

Fombell
Reviewed 29 October 2015

The hotel itself was nice but I was very disappointed in my room and majority of the activities. The staff was very nice and the atmosphere was good but I think for how much it cost, there shouldn't have been that many problems

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2Thank alyssas686
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We don't know what problems you dealt with but we do apologize sincerely for any inconveniences you dealt with, as we truly want every stay to be perfect. We hope we will see you back in the future for a much improved experience.

Warminster
Reviewed 29 October 2015

We stayed in the Suite that was 3 levels that had a nice balcony and a beautiful view of the lake and we really liked it. The view of the lake was beautiful and visible while lying in bed. We took a tour of all the rooms and we think this one is the best! Can't wait to go back!

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1Thank L6705SDjenniferg
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Sounds like you enjoyed the Fantasy Apple Suite! We're glad you really liked it and had a great stay while enjoying the view of the lake! We can't wait to have you back!

Johnstown, Pennsylvania
Reviewed 29 October 2015

This place is straight out of the 70s. Bed was comfy, food wasn't very good, and the spa is a place to get a massage, not a spa. The grounds are nice but litter was left for 3 days. Staff is nice. This isn't my first time on a romantic weekend getaway but it will be my last here. Not...

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3Thank will10_1970
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're never happy to read when somebody's stay is a big disappointment and for that, we are terribly sorry. We're sorry you felt your stay was not worth the money and will give your feedback to management to look at what we can address immediately.

Philadelphia
Reviewed 29 October 2015

Very disappointed to be checked into a room with a freezing cold pool. This should have been discovered before anyone was assigned to this room since it is posted that the temp should be 90 to 94 and it was freezing. Pool did not heat up for 3 days! This is the amenity we use the most. Extremely disappointing and...

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2Thank anthonycathyg
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We apologize you had issues with your in-suite pool. It may not have become an issue until prior to your check in which would be why maintenance was not immediately aware. We'll look into this to make sure all the suites are properly receiving hot water.

Reviewed 28 October 2015 via mobile

I'd give this resort an average rating, the grounds were well kept, for the most part the facility was clean, and our experience with the staff was always very welcoming. I did take the time to read clean our whole room before letting anything be set down, the maid service could have done a much better job but we didn't...

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Helpful?
Thank alrauch
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry there were some inconveniences you dealt with during your stay but glad to read you enjoyed the Haunted House. We'll pass on the feedback to management to review so we can make improvements in the areas you mentioned having difficulty with.

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Club Lodge Golf Suite (29)
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Fairway Suite (22)
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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: $269 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can bring your own Duraflame logs to save money.”
 of 5 bubbles Z639QFmichaela, 16 Jan 2017 | Read review
“Try Cove Haven or Paradise. Not this one.”
  • FILTHY TANK, NON WORKING TOILET
 of 5 bubbles LLF718, 9 Jan 2017 | Read review
“We rated this hotel, regarding costs/expense, as "Mid-Range." This depends on the type of room you choose/book for your individual stay.”
 of 5 bubbles donnaaI7386MQ, 8 Jan 2017 | Read review
“garden of eden apple is our favorite room!!”
 of 5 bubbles rhuek2014, 5 Jan 2017 | Read review
“All the rooms are good. Of course, the rooms are for fantasy, they will be what you make of them. You won't be disappointed.”
  • A view from the Champagne Tower into the Living Room.
 of 5 bubbles E9305MNtonyg, 31 Dec 2016 | Read review
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