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Pocono Palace Resort

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1,934 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Palace Resort
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Showing 1,933: English reviews
Toms River
Reviewed 26 October 2015

The Room was Very Loud. There was No Hot Water for the Bath Tub or Shower Use. The Bath Tub was Filthy as if it wasn't cleaned from prior use. Explained problems to Front Desk the next morning and offered nothing to help accomodate

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Helpful?
3Thank necpro
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We apologize for the inconveniences you dealt with and will follow up with the Front Desk Supervisor about these issues not being resolved. Our Front Desk staff should be able to take the lead on any and all issues, questions, or concerns you have and we want to be sure we do not falter in one of our typically strongest...

Albrightsville
Reviewed 26 October 2015

This resort was Def an adult playground. The room was so amazing I didn't want to leave. It was Def a retreat. My boyfriend and I enjoyed it . It was his 30th birthday so I wanted it to be one he wouldn't forget and this weekend achieved that.

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1Thank Jay W
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Adult playground is a great way to describe it! We're all about having fun and making sure guests feel the love. What a great birthday gift for your boyfriend! We hope you can come back soon!

Pearl River
Reviewed 26 October 2015

Great hotel for a couples getaway. Very Romantic Room. Great Music. The Band was awesome. We loved the lake, we took a walk around the premises and the fall foliage was just breathtaking. We can't wait to go back.

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Helpful?
1Thank 369seano
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're thrilled you had such a great time, enjoying your suite, the music, the live band, the lake, and the Poconos scenery. We hope you come back at other times of the year to see how the Poconos and the Pocono Palace are always a beautiful place to visit!

Fleetwood
Reviewed 26 October 2015

Excellent service! Awesome food! So relaxing and fun at the same time. We are already planning to go back!!!! You will not be disappointed! The entertainment was great. CXO games at bar was also fun!!!

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Helpful?
1Thank briansherrys
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Wow! We love everything about this response to your experience at our resort. Everyone loves the games and entertainment and we're so happy you had such a blast. We look forward to you coming back in the future!

Warrington, Pennsylvania
Reviewed 26 October 2015

It's a great get away to rekindle your romance. Plus entertainment is included dj/band and comedian. Rooms are romantic. Games are so funny and lots of fun. Breakfast and dinner is included. It's a wonderful romantic getaway.

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Helpful?
1Thank Staci S
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Reading your review is a great reminder about how these getaways are a great recharge for your romance. Thank you for the feedback and we hope we will see you back here soon!

Brooklyn
Reviewed 26 October 2015

The bed needs to be changed and the in suite pool was dirty with stuff floating in the water. Besides that everything was fine. The food was great. Activities was fun. Will be back next year, hopefully.

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Helpful?
Thank rodneypatricial
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We hope for certain you will be back! We will be sure to address those concerns you mentioned long before then- we'll have our maintenance and housekeeping teams on top of this immediately.

Tuckerton, New Jersey
Reviewed 26 October 2015

The room was beautiful. The staff was ok. They have a restraint and bar in their lobby which was fun, nice breakfast and dinner. (breakfast was free) we got the champagne tower room with a pool and sauna also a steam shower, 2 levels, fire place. regular TV. no wifi. On the premises they had snow mobiling which was the...

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Helpful?
Thank Amber C
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're happy you found your room beautiful and you enjoyed breakfast, dinner, and riding on the snow mobile.

East Syracuse
Reviewed 26 October 2015

Pocono Palace is our favorite. Tried the Garden of Eden room and it is now our new favorite. Love having a pool right is our room. The food is always good. There is things to do outside of the resort .

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Helpful?
Thank 444ronaldr
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're so happy you sound so excited and happy about your stay with us. The Garden of Eden Suite is a favorite of many of our guests and we love the food too! Thank you for staying with us!

South Hadley
Reviewed 24 October 2015

Out dated. Food was just there. The wait staff was forgetful and slow. One of the servers had several hickies on her neck. No soda or water offered in the all inclusive. Games and entertainment reminded me of a nursing home. Will never return

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7Thank michaeljeseniatan
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read your experience was not enjoyable, but many of our guests absolutely love the entertainment and games we offer.

Floyds Knobs, Indiana
Reviewed 22 October 2015

Musty, outdated, dirty, and yet expensive! Not worth the money we spent. Very disappointed. Almost left a day early because we were so disappointed. We drove to New York City that day. That was the highlight of our trip.

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Helpful?
6Thank Shawna P
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback. We're sorry you were very disappointed with your stay and left early. We will send your feedback to management so we can look into the issues you dealt with during your stay.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Banquet Room
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: $237 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
41 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Roman Towers rooms are larger, parking and looks to be newer than the other Towers.”
 of 5 bubbles ecwalker12, 3 Dec 2016 | Read review
“Make sure you pick a room with an indoor pool...otherwise it's just a room.”
 of 5 bubbles daviddiane2015, 2 Dec 2016 | Read review
“Try to get a room near the main building so you don't have to walk too far in the cold weather to all the activities.”
 of 5 bubbles r0linem, 26 Nov 2016 | Read review
“Check their website.”
 of 5 bubbles imetin, 19 Nov 2016 | Read review
“My tip would be, If you go i'll advise you do a room tour to get a feel of what the website pictures cant capture.”
 of 5 bubbles rodneyallisonh, 8 Nov 2016 | Read review
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