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TownePlace Suites Scranton Wilkes-Barre

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Traveller (57)
Room & Suite (49)
Dining (1)
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Overview
  • Excellent38%
  • Very good36%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“full kitchen”(13 reviews)
“bedroom suite”(12 reviews)
“fire pit”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2 Star Hotel
All hotel details
Offers from TownePlace Suites Scranton Wilkes-Barre
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (222)
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Traveller rating
79
81
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9
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LanguageEnglish
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19
9
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All reviewsfull kitchenbedroom suitefire pitmontage mountainmovie theatergranite countertopsnice suiteextended stay hotelsmall kitchenthe breakfast areahome away from homevisiting familyfitness centershopping areaski areahot tubpull out couch
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1 - 5 of 221 reviews
Reviewed 4 weeks ago

Room 108 smells like a skunk. Checked in, housekeeping had sprayed something rather smelly, floral in the room. Suggest to us that “I hope your room smells good". We opened the window to air out the overwhelming sprayed scent she had sprayed and figured it...More

Thank PlayaDelCarmenFreak
Response from Greg J, Manager at TownePlace Suites Scranton Wilkes-BarreResponded 4 weeks ago

Dear PlayaDelCarmenFreak, Thank you for taking time to leave feedback on your recent stay. I sincerely apologize for the issues that you encountered during your visit. Rest assured your comments have been shared within our organization in an attempt to improve our service moving forward....More

Reviewed 5 March 2018 via mobile

After being trapped behind an accident scene for 8 hours on I-81 in a snow storm, our two buses full of people needed 30+ rooms for the night for an unplanned, emergency accommodation. The staff at Towne Place welcomed us in and arranged for an...More

Thank jrp616
Response from Amanda E, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 15 March 2018

Dear jrp616, Thank you for your kind words regarding your experience at the TownePlace Suites Scranton /Wilkes Barre. We strive to make all of our guests feel thy are at their home away from home. If you are ever in our area again, we hope...More

Reviewed 11 December 2017

Stayed at the TownPlace Suites for 3 weeks in a 1 bedroom suite while doing a job in Scranton and it was a perfectly adequate "kitchenette" hotel ... Apart from the fact that whenever anything went wrong, the staff would apologize, assure me that that...More

1  Thank simo_syd
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 12 December 2017

Dear Simo_syd, Thank you for posting a review of your recent stay and thank you for staying with us. I am very sorry to hear of your disappointing stay and appreciate your feedback so that we can improve our hotel and our service. I will...More

Reviewed 1 December 2017 via mobile

Always stay here when visting family. Came down for Halloween. Was already running very late for our event. First thing I see when in room is PB cracker wrapper and dog kibble near garbage can! I am allergic to PB. Still had to shower and...More

1  Thank CristinM_13
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 1 December 2017

Dear CristinM_13, Thank you for posting a review of your stay and please accept my apologies for the issues you encountered. We strive to ensure that every guest has a clean, comfortable room and a pleasant stay. I am very sorry that we fell short...More

Reviewed 18 November 2017

Comfort, convenient, great price, courteous, friendly, clean, homely feel. Am a Hilton Honors member but decided to stay with a Marriott property after the Hampton Inn up the road was a major disappointment for the visit. Regina F in sales hooked me up with a...More

Thank Knighttravelmd
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 19 November 2017

Dear Knighttravelmd, Thank you very much for the very nice review and thank you for choosing to stay with us. I will be sure to share your review with the staff and I look forward to having you as a repeat guest. Thank you again!...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$116 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$116 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (57)
Room & Suite (49)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Thomas L
29 September 2016|
AnswerShow all 2 answers
Response from UMgirl | Reviewed this property |
Yes I stayed in a 2 bedroom suite. One door to a bedroom is off living room. The other door to a bedroom is off hallway by the bathroom (this would be the quieter room if people were hanging out in living room at night... More
1
Vote
david k
17 March 2015|
AnswerShow all 3 answers
Response from Edward S | Property representative |
We do offer a complimentary shuttle service to and from the Scranton/Wilkes-Barre airport. This service is based upon availability so please contact the hotel prior with your flight details and we would be happy to check our... More
0
Votes
Room Tips
"Get a room away from the fire pit, it gets loud at night. The back is best, has a great view of the mountains"
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"Try for rooms 415 or 413"
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"Never really paid much attention to the view. Our room was large and comfortable."
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"Poor service"
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