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SpringHill Suites Scranton Wilkes-Barre

263 reviews
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Traveller (47)
Room & Suite (21)
Dining (4)
Overview
  • Excellent52%
  • Very good30%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“eggs”(26 reviews)
“sitting area”(14 reviews)
“front desk”(40 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3.0 Star Hotel
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Offers from SpringHill Suites Scranton Wilkes-Barre
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (263)Write a Review
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1 - 5 of 263 reviews
Reviewed 1 week ago

The hotel was very nice. The room was neat and clean. The bed was comfortable and the room with one King bed was very spacious. Breakfast was included. Staff was friendly and helpful. The hotel is very close to restaurants and shopping. we would stay...More

1  Thank RoadTripping_16
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 1 week ago

Thank you for your kind review. We are very happy to hear that you enjoyed your stay!!!

Reviewed 3 weeks ago

Very nice hotel- stayed here during weekend while visiting Montage. There is a Italian restaurant right across. Only 8 minute drive to the mountain. Very good rates. It was my first time at a Springhill where I learned that all of the rooms are the...More

Thank William G
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 3 weeks ago

Dear William G, Thank you for taking the time to post a review of your recent stay with us and thank you for staying with us. I appreciate you letting us know how we are performing and I hope to see you again soon, Sincerely,...More

Reviewed 5 weeks ago via mobile

The hotel is average but the location is great due to the entertainment & food options nearby. Whoever the did the civil design for the parking did a poor job but that’s not the hotels fault. This hotel is newer than most I observed nearbyMore

Thank Aaron G
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 4 weeks ago

Dear Aaron G, Thank you for posting a review of your stay and thank you for staying with us. I appreciate you taking the time to let us know how your stay us and look forward to seeing you again soon. Sincerely, John Zellers General...More

Reviewed 7 January 2018 via mobile

My family and I are Marriott Rewards members. I am a Gold Elite Member. This is the worst Springhill hotel we stayed when it comes to customer service. The front desk representative specifically Tiffany is always in front of her cellphone during working hours. So...More

1  Thank Gail M
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 8 January 2018

Dear Gail M, Thank you for posting a review of your stay and thank you for staying with us. I apologize for the issues you have encountered with the staff and will be sure to address this so that it does not happen again in...More

Reviewed 28 December 2017 via mobile

We stayed with family and booked three rooms. The First Lady checking us in was great. Went downhill from there. Coffee machine was broken in one or the rooms. Beds were uncomfortable and people running the hallways all night long Breakfast was terrible. Later on...More

Thank Kerry O
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 29 December 2017

Dear Kerry O, Thank you posting a review of your stay and thank you for staying with us. I am very sorry to hear of your disappointing stay and apologize for the inconvenience. I will be sure to share your comments with the management team...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$109 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$109 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (47)
Room & Suite (21)
Dining (4)
Questions & Answers
Ask a question
Colleen M
24 July 2017|
AnswerShow all 3 answers
Response from Hhs23 | Reviewed this property |
I have no idea. We were there for AAA Baseball games not fishing. Sorry, can't help. Try Googling the address of the Springhill Suites and the address of fishing stores near Moosic, PA. That will give the mileage you are... More
0
Votes
Colleen M
13 July 2017|
AnswerShow all 2 answers
Response from Hhs23 | Reviewed this property |
I believe so.
0
Votes
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123
Room Tips
"We stayed on he second floor and it was very nice."
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"all rooms are quiet, clean and spacious."
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"Front. Third or fourth floor"
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"Stay at The Towne Suites across the parking lot. Springhill is a disaster."
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