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Hotel M, Mount Pocono

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Hotel M, Mount Pocono
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271 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Naples, Florida
Reviewed yesterday NEW

Last minute trip during MLK Weekend. Everything was worn out from rugs to chairs in Breakfast Area. All the Vending Machines were Out of Order. We had to resort to drinking Tap Water in our room. No coffee in Breakfast Room except at Breakfast. Staff seemed like they could care less. Fifteen minutes before Breakfast, I was told I would...

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Helpful?
Thank Joanne H
Reviewed 2 weeks ago

The hotel is very nice for its price range, the rooms are decent sized, The staff are very friendly and helpful; Kids were driving us crazy , so we needed to upgrade to the suite, the GM was very accommodating and a pleasant gentleman to deal with (Excellent Customer Service). They serve good breakfast and provided free wifi (GOOD SIGNAL)...

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Helpful?
Thank Mo e
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

Thank you for your kind feedback about your stay at Hotel M Mount Pocono. It is wonderful to read that you found us to be at a great value and were very pleased with our amenities, facilities and especially our convenient location. It's our goal to provide the most comfortable experience for our guests, so we appreciate your recognition. We're...

Weedville, Pennsylvania
Reviewed 3 weeks ago

We got to the hotel an hour and 15 mins early and our room was ready but they charged us an early check in fee of $20 even though the room was done. The girl on dayshift at the front desk was constantly talking on the phone and when trying to get some info from her she seemed annoyed because...

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Helpful?
Thank willane1170
ManagerX1, General Manager at Hotel M, Mount Pocono, responded to this review

Thank you for being our guest and for sharing a review of your stay at our hotel. I am pleased to read that you found our location convenient to your travel needs and that overall you had a nice experience. However, I do apologize for the lack of hospitality that was shown to you at check in. I have shared...

New York City, New York
Reviewed 3 weeks ago via mobile

Good and friendly staff, rooms are clean, recommended to others. Staff always made sure breakfast was always ready and made sure everyone had what they needed to eat. Staff welcomed us very well and made sure we had all we needed! :)

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Helpful?
Thank drmagdy54
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear drmagdy54, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Thank you for sharing this five star review of our hospitality and service. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

Reviewed 3 weeks ago via mobile

Got the twin suite for us 4 girls and it was very clean and organized. Warm room from the heat and everything was working and looked good :) Staff made sure there was always breakfast and helped us if we needed something that wasn't on the tables. Simple and filling breakfast.

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Helpful?
Thank Ashgan M
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

We are glad to read that you enjoyed your stay at the Hotel M Mount Pocono. Our goal is to provide excellent service and comfortable accommodations, so we are pleased that you had a restful visit. It encourages me to know that we succeeded in making your stay as wonderful as we want every guest's visit to be. Thanks so...

San Diego, California
Reviewed 4 weeks ago via mobile

Great hotel for our date night. Front desk staff was amazing and make you feel very welcomed. Everything was very clean, and looked great. For the price I wasn't expecting much, but that changed when we checked in! Will definitely stay again on our next trip here.

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Helpful?
Thank piratejojo619
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear piratejojo619, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our hotel. I am glad that we were able to meet your expectations of service...

Reviewed 4 December 2016 via mobile

The hotel is poorly maintained. The bathroom had rust on the floor and was not cleaned properly. The pool is advertised as a heated pool, it was extremely cold upon entering the room and the water was even colder.

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Helpful?
1Thank John M
ManagerX1, General Manager at Hotel M, Mount Pocono, responded to this review

Dear John, thank you for being our guest and for your review of our hotel. I am so sorry that you had a disappointing stay. I apologize for the condition in which you found your guest bathroom to be in upon check in. I have shared your comments with our housekeeping staff to help us improve our procedures so this...

Reviewed 1 December 2016

We stayed at this hotel for the first time. It is very close to casino and nearby shops. The staff was really friendly and helpful. They helped us finding a cab at night time. Love t stay again with my family.

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Helpful?
Thank mubashar f
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear mubashar f, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We would love...

Reviewed 29 November 2016 via mobile

Hotel m pocono is super friendly . Rooms are cozy & comfortable . Microwave is a big plus in s room . We came here for thanksgiving vacation with my family & cousins & we booked 5 rooms . We enjoyed our stay at this hotel . Highly recommend this hotel.

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Helpful?
Thank Imran F
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear y Imran F, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It means a lot to us that you've allowed us to...

Brooklyn, New York
Reviewed 25 November 2016 via mobile

Nice place to stay with friend and family .great staff I like it so much. And I advice everybody to come you enjoy your stay trust me. I m looking forward to coming back as soon as possible. Cheers lllllllllllllloooooooooooolllllllllllll

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Helpful?
Thank lakuim
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

Thank you for the kind words regarding your enjoyable stay at Hotel M Mount Pocono. Our goal is to provide excellent service, so we are pleased that you had a restful and comfortable visit. It encourages me to read that we succeeded in making your stay as wonderful as we want every guest's visit to be. We look forward to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more   less 

Additional Information about Hotel M, Mount Pocono

Address: 1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042 (Formerly Quality Inn & Suites)
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Price Range: $110 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel M, Mount Pocono 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Quality Inn And Suites Mount Pocono
Quality Inn & Suites Mount Pocono Hotel Mount Pocono
Quality Inn Mount Pocono
Mount Pocono Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hotel M, Mount Pocono staff and other travellers.
3 questions
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over a year ago
Reading, Pennsylvania

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Questions? Get answers from Hotel M, Mount Pocono staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room needs an ironing board and an extra blanket to cover with for the pull out couch. ”
 of 5 bubbles Dongirl22, 14 Nov 2016 | Read review
“The room was very clean, and the service was great. The location was perfect for what we had plans to do. Their was a big crowd on Friday night, and we thought we would not get any sleep, but every thing went great.”
 of 5 bubbles jazzfest71, 13 Nov 2016 | Read review
“request desires, near pool, near elevator etc”
 of 5 bubbles , 13 Nov 2016 | Read review
“Download "TraffickCam" to help fight against Human Trafficking.”
 of 5 bubbles elizabethbI4551BS, 24 Oct 2016 | Read review
“The only ice machine is on the first floor, close to the check-in desk”
 of 5 bubbles thbrouck, 21 Aug 2016 | Read review
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