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    Hotel M, Mount Pocono

    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
    (570) 884-7467
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    04/03/2018 05/03/2018
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    US$70
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    Traveller (223)
    Room & Suite (106)
    Pool & Beach (12)
    Overview
    • Excellent38%
    • Very good18%
    • Average14%
    • Poor11%
    • Terrible19%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Wheelchair Access
    2.0 Star Hotel
    All hotel details
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    Rooms
    4 Mar5 Mar
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (405)
    There are newer reviews for Hotel M, Mount Pocono
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    11 - 15 of 404 reviews

    Reviewed 2 January 2018

    They say the hotel was under construction, but I had a feeling that this hotel was not really kept up to snuff The halls were dirty, cold and cans full of trash even overnight. The rooms were dated but very decent. The pool is lack...More

    Thank MrsZee67
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 4 weeks ago

    We appreciate your valuable comments. The hotel is under extensive renovation in order to embellish the amenities and gratify our guest. We sincerely apologize for the inconveniences you experienced but rest assure the maintenance and housekeeping will be notified to make proper improvements. We're pleased...More

    Reviewed 2 January 2018 via mobile

    Check in was quick and easy. Room was ok. Heat in the room was either really hot or cold no in between. Was no hot water, showers were luke warm at best. Beds and pillows were terrible. Head of the bed dipped lower than the...More

    Thank Jeanna C
    Reviewed 31 December 2017

    Everyone was super nice!! We were traveling from NY and we’re content with our stay for the few days that we were there. The room was clean and if we did need anything, Montana at the front desk was right there to assist and make...More

    1  Thank gcorrado1016
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 14 January 2018

    Thank you for your valuable feedback along with a five star rating! We are committed to impressing you with our incredible customer service and amenities. Yes, our Hotel is in the heart of the town so it's easy access to restaurants and entertainment. We strive...More

    Reviewed 30 December 2017

    Hotel staff was very friendly and courteous. Bring pillows! Hotel ones are tiny and flat. Hotel needs renovations to rooms and hall floors but generally nice and clean. Didn't try the pool as there were no clean towels available at the time. Breakfast was typical...More

    Thank beckarter
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 14 January 2018

    Dear Beckarter, We thank you for taking the time out to write a review. Rest assured that we are in the midst of doing an extensive renovation. We are sorry for the inconvenience with the towel issue but are pleased you experienced our highly trained...More

    Reviewed 27 December 2017 via mobile

    Great hotel! From the moment my daughter & I walked into the hotel we were greeted with nothing but warm welcomes & great hospitality! Beverly Harper checked us in & made us feel at home. Even with renovations underway the hotel was kept neat &...More

    Thank tiffanyworks
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 13 January 2018

    Dear Tiffanyworks, Thank you so much for your fantastic five star review. We are absolutely thrilled that your experience at Hotel M was exceptionally accommodating. Our courteous staff including Beverly will all be notified of your wonderful interaction with them. We are glad that children...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$72 - US$137 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 60
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, getaroom.com, Hotwire, Priceline and Orbitz so you can book your Hotel M, Mount Pocono reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Pennsylvania >
    • Pocono Mountains Region >
    • Mount Pocono
    • Also Known As
    • Quality Inn And Suites Mount Pocono ,
    • Quality Inn & Suites Mount Pocono Hotel Mount Pocono ,
    • Quality Inn Mount Pocono ,
    • Mount Pocono Quality Inn
    Add Photo Photos
    Traveller (223)
    Room & Suite (106)
    Pool & Beach (12)
    Dining (1)
    Nearby
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    Ask a question
    Questions & Answers
    jmassage58
    To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
    21 November 2016|
    AnswerShow all 2 answers
    Response from Narendra B | Reviewed this property |
    Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
    0
    Votes
    scholarlymama
    2 November 2015|
    AnswerShow all 4 answers
    Response from Syed Akrum U | Property representative |
    Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
    0
    Votes
    Naysika O
    23 August 2015|
    AnswerShow all 3 answers
    Response from TravelingChuckNas | Reviewed this property |
    The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
    2
    Votes
    Room Tips
    "2nd floor is quietest since it is not near the pool or fitness room."
    Read review
    "Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
    Read review
    "The front desk helps with helping you choose the best room for your party."
    Read review
    "Request to stay away from the elevators and staff quarters to help keep noise levels down."
    Read review
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