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Clarion Hotel & Conference Center

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Clarion Hotel & Conference Center
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302 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Lancaster, Pennsylvania
Reviewed 28 July 2016

We held a full day workshop for local business owners and CEOs recently at the Clarion. Metalaye Enterprises Inc. located in The Clarion Hotel is an amazing event company - so easy to work with and so creative! We received so many compliments on the event decor (especially the name tag presentation and book store!) and the food. Highly recommend...

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Helpful?
Thank sarar872016
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Toronto, Canada
Reviewed 20 July 2016

From the website and our booking we thought this place would be better. Housekeeping were still sorting out rooms at 6:00 pm and the general untidy state of the hallways wasn't just from that day's traffic . . . if it was then someone should have been out and about with a vacuum! Our room was tired. No more to...

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Helpful?
1Thank Tony O
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Millsboro, Delaware
Reviewed 17 July 2016 via mobile

Thank goodness we got the group rate of $99 a night! I would've hated to pay full price. As of 6:30pm we still didn't have clean towels (I had to hunt down the laundry room), there were used q-tips in the floor, tub stopper was cracked & broken, VERY LITTLE AIR CONDITIONING in the room, and the electrical sockets were...

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Helpful?
Thank TripleTMom85
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time out of your busy schedule to write this review. My guest opinions are important to me. This was not a typical stay at the hotel. We are in the process of updating our rooms and the hotel appearance. Improvement sometimes are not an overnight fix. But we are dedicated to get them completed as...

Endicott, New York
Reviewed 4 July 2016

Just spent this past weekend at the hotel for a baseball stay to play tournament. The good: Friendly staff, lots of space and gathering areas for groups of kids, acceptable free breakfast, sheets and towels looked clean, and the Garlic Poet attached to the hotel was fantastic! The bad: Spent about an hour cleaning/disinfecting the bathroom, light switches, etc.. in...

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Helpful?
1Thank peggles2016
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel and Conference Center Harrisburg West. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with the proper department. Again, thank you for your time and valuable feedback....

Columbus, Ohio
Reviewed 3 July 2016 via mobile

I was in town for a dear friend's wedding. The hotel was centrally located near where we needed to be and my other friends were staying there, but I was happy to leave. The front desk staff were very courteous. The first room I checked into smelled strongly of mildew. Luckily there was another room available and the staff were...

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Helpful?
Thank Shadow09Columbus
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel and Conference Center Harrisburg West. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with the proper departments . I have been here only a few...

Reviewed 22 June 2016 via mobile

I found the Clarion New Cumberland to be clean, friendly, and comfortable for our stay. We were in town while my wife took a 6 hour certificate test at a nearby testing center. So my 3 year old son and I spent a lot of time at the property. Our room was clean and spacious. The staff was extremely kind....

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Helpful?
1Thank Benjamin M
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for your kinds words. Since I became manager less then 3 months ago. I have been working very hard on improving the expectations of a great stay for my guest. This is something that will not be accomplished over night but I am determined to do my best. Thank you again I will pass your kind words onto...

Gulfport, Florida
Reviewed 15 June 2016

Good news; Friendly staff at front desk & a great location with ample parking. Bad news: Place is in bad shape & needs a major update, plus a good cleaning. The overall layout is fine & could be turned into a really nice facility with a little effort & a lot of money !

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Thank Cuencathom
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time out of your busy schedule to write your this review. We are in the process of updating. It will take some time however we are making strives and will continue in our efforts

Ashland, Massachusetts
Reviewed 6 June 2016

So many problems. The back door to the hotel is supposed to require a key card to get access...not true, there's NO lock on the back door. We got into room, and though there is a dead bolt, the security latch to prevent house keeping from entering was missing a piece. The desk lamp had NO bulbs. The bathroom wasn't...

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Helpful?
Thank jtai21
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I have been here a few short weeks and have been avid about correcting these situation. I hope that...

Reviewed 29 May 2016 via mobile

I wish there was a star between average and poor because this hotel sits between the two. The front desk person was very friendly as was the man who was doing housekeeping. The room itself was a decent size however the room would not cool down at all. The thermostat is controlled in the room however I almost feel like...

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Helpful?
Thank KL C
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time out of your busy schedule to write your this review. We are in the process of updating our system. It will take some time however we are making strives and will continue in our efforts

Westminster, Maryland, United States
Reviewed 26 May 2016 via mobile

I just got to this hotel this evening and got up to turn on heat and saw a mouse on the floor. When I called the front desk the guy was very rude regarding the whole episode. They had maintenance come and to catch the mouse, but the front desk wasn't even going to give me a new room until...

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Helpful?
Thank Amy A
Donna S, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I can only imagine your dismay. I have counseled my front desk on the importance of why it his...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located 5 minutes south of Harrisburg in a suburb of New Cumberland. Has easy access off of 2 major highways, Interstate 83 and Interstate 76, the Pennsylvania Turnpike. Attractions that are a short drive away from the hotel include Hershey Park, Pennsylvania State Capitol, Pennsylvania Farm Show Complex, the Amish (Lancaster County), Harley Davidson Plant, and historical Gettysburg. Enjoy local sports with the following clubs: Harrisburg Senators, AAA baseball, and Hershey Bears minor league ice hockey team for the Colorado Avalanche. Indoor heated pool nestled in a tropical courtyard are just 2 of the amenities that are offered. Guests of the Harrisburg Clarion Hotel & Conference Center can enjoy fresh, locally-sourced ingredients and from-scratch cuisine at the hotel’s on-site restaurant and bar, The Garlic Poet. You will find over 21,000 square feet of flexible conference and catering facilities which provide the ideal setting for many special occasions. ... more   less 

Additional Information about Clarion Hotel & Conference Center

Address: 148 Sheraton Dr, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070-2440
Region: United States > Pennsylvania > New Cumberland
Price Range: $103 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Harrisburg Hotel New Cumberland
Holiday Inn New Cumberland
New Cumberland Holiday Inn
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Questions & Answers

Questions? Get answers from Clarion Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room to the back of the hotel and away from the highway/turnpike.”
 of 5 bubbles STL-Mike-Rose, 28 Oct 2016 | Read review
“Rooms in the 50s on the second floor (250, 251 etc) have Wi-Fi issues”
 of 5 bubbles 823jayanthm, 29 Aug 2016 | Read review
“wouldn't recommend it”
 of 5 bubbles 765shawkatm, 22 Aug 2016 | Read review
“An "inside room" on the first floor has access to a courtyard.”
 of 5 bubbles jenk941, 2 Aug 2016 | Read review
“The back rooms look out over the highway and can be noisy.”
 of 5 bubbles tonyo37, 20 Jul 2016 | Read review
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