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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

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1,452 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
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Showing 1,425: English reviews
Reviewed 2 September 2015

During my trip to Pittsburgh for the Connect Marketplace Trade show I was given the option of choosing this hotel among others. I chose the hotel as a Hhonors member and was travelling on business so it was perfect. The hotel is nice overall but the staff upon arrival was a little hurried due to the large convention checking in....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Mike B
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Mibell001, Thank you so much for your Tripadviosr review. We are happy that you were able to enjoy the convenience of our location and had a pleasant experience with us. We apologize that you had some issues with check in and the sound in the rooms. We have brought these issues up with the staff and we will review...

Fort Worth, Texas
Reviewed 1 September 2015

When I arrived to the hotel, I was not a happy camper because my company failed to send the proper documentation for our payment. On top of that, the rooms weren't ready yet. I was very short, but the guys at that front desk never wavered with the service. First they offered to change my room type in order to...

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Helpful?
Thank Andrea S
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Andrea S, Thank you so much for your review and feedback on Tripadvisor. We are so happy to hear that you enjoyed your stay and our team's service. We have passed along your comments to the front desk staff and Darrell so they know to continue the good work they do. We hope that you come and visit us...

Pittsburgh, United States
Reviewed 27 August 2015

The room (King suite) was everything we wanted for the bridal party. While getting started with hair and makeup on the wedding day, we ordered breakfast. We were told it would take approx. 30-40 min. It arrived 1 hour and 20 min. later. They did not have enough plastic ware or one of the drinks. The food was cooled off...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Susan R
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Susan R, Thank you for staying with us and for your review on Tripadviosr. We are glad to hear that you enjoyed our rooms and we apologize for the wait with your room service. We have shared your feedback with restaurant staff and we will take action to prevent the long wait you experienced in the future. We hope...

Chicago, Illinois
Reviewed 26 August 2015

Currently staying on the property in the midst of a lengthy 10 day stay. When staying at a property for such a duration, you tend to encounter plenty of high and lows during your stay. First of all, you can't beat the location....center of downtown and a short cab to most of what you would want to see in Pittsburgh....

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Helpful?
1Thank mgraubins
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear mgraubins, Thank you for your feedback for our hotel. We are glad that you found or location to be perfect for your travels and we are happy to hear that you made of the most of hotel's many amenities. We are thrilled that Darrell made your check in special and personable. We will be sure to pass along your...

Houston, United States
Reviewed 25 August 2015

Great hotel. Very good staff...easy check in and check out. Good restaurant. Lots of roadway construction around the hotel but was able to pull in to the garage for valet parking with not much problem.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Richard L
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Richard L, Thank you for reviewing our hotel on Tripadvisor. We are happy that you found out staff and our restaurant satisfactory. We apologize for the inconvenience with the construction outside of the hotel. We believe that the construction should be finished around late September- Early October. We hope that we get to serve you again when you are...

houston, United States
Reviewed 25 August 2015

Had a 3 night stay planed to celebrate my dads retirement, was gonna catch Giants vs Pirates three game series . My dad checked in arrived before me he got there at 3:45 and room was not ready( keep in mind check in is 3:00 pm) he called upset because he was tired after a 6 hr drive, and just...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maurice W
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Maurice W, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service with our check in and reservation process We do our best to make sure all of our guests have a rewarding stay and we apologize that you and your father's stay did not exceed...

Schenectady, New York
Reviewed 25 August 2015 via mobile

Every year I take my grandkids on a baseball trip and this year it was Pittsburgh. Had a great welcome by the front desk crew. It was verrrry busy as there was a large convention being held there. Despite that we were treated as though we were the only guests. They arranged for us to get the hotel shuttle to...

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Helpful?
Thank Bigguy304
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Bigguy304, Thank you for taking the time to provide feedback on Tripadvisor. We are happy that our staff was able to give you personal attention at check in and that our shuttle was able to accommodate your needs around the city. We hope that the next time you are in Pittsburgh, you choose to stay with us again. Thank...

Raleigh, North Carolina
Reviewed 24 August 2015

Recently stayed here for a business trip, did not receive my hang tag for morning #2 to order breakfast room service so went to front desk and Darrell Cosby helped me. He was friendly, helpful and went above and beyond by locating me a new tag. Fantastic front desk service. Love the warm cookies, only thing I would change would...

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Helpful?
1Thank cbk0405
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear cbk0405, Thank you so much for your kind words. We will be sure to pass your feedback on to Darrell. He puts a lot of effort into making our guests comfortable. We hope that the next time you are in the Pittsburgh area, you stop by for some more cookies! Thank you, Derek Fisk Assistant Front Office Manager dfisk@doubletreepgh.com

Winthrop Harbor, Illinois
Reviewed 19 August 2015

My wife and I were in town for the 100th Anniversary of F.O.P. and our state selected this location for the conference. The location was near the convention center and the shuttles, both from the hotel and conference worked out quite well. We were assigned to room #1610 and experienced problems with the air conditioning in the room. I called...

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Helpful?
Thank DEL K
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear Del K, Thank you for your review of our property on Tripadvisor. We were so pleased to have the F.O.P group with us to celebrate their anniversary! We would like to apologize for the inconvenience with the air quality in the room. We have investigated the issue further since you brought it to our attention and we did find...

Fort Worth, Texas
Reviewed 19 August 2015

This hotel is well located in downtown Pittsburg. You are in walking distance of several upscale restaurants and watering holes. The beds in the hotel are extremely comfortable. Service was OK not outstanding but not bad either, I do recoomend as a place to stay.

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Helpful?
Thank ispvp2
DoubletreePGH, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review

Dear ispvp2, Thank you for your recent review on Tripadvisor. We are happy to hear that you enjoyed our hotel's location and we are glad that you enjoyed your stay with us. If you are in Pittsburgh again, I hope that you give us another chance to exceed your expectations. Thank you, Derek Fisk Assistant Front Office Manager dfisk@doubletreepgh.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and other amenities you will need for your stay. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: One Bigelow Square, Pittsburgh, PA 15219
Region: United States > Pennsylvania > Pittsburgh
Price Range: $176 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton Hotels Direct, Priceline and Travelocity so you can book your DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree
Hotel Style:
#3 Green Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
#19 Family Hotel in Pittsburgh
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown staff and other travellers.
23 questions
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“535 - 5th floor - do NOT take - above air conditioning -- really noisy”
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