So I’m gonna start this with you off by saying that we booked three different rooms And I will only be reviewing the rooms themselves, not the issue that we had with service. To start off with one of the rooms that we booked wasn’t cleaned or if it was, there was some areas that were missed. Dirty rags still being in the room and dirty sheets/comforters. In our room there were obvious signs of water damage at some point in the past that were just patched over and not really repaired properly. Then in the shower, the showerhead vibrated around the with the water pressure, indicating that the pipes had not been secured to anything behind the wall. I get that this particular location is within the city and not very far from the University and downtown but the parking spaces are very narrow so just be mindful of that. You do get a parking pass and the rate is included in when you pay for your hotel. I don’t know, I guess I just expect more from a hotel with a regular rate is above $200 a night.…
Moving our daughter into Pitt for the year. Hotel’s location was very convenient, clean, comfortable and provided a great breakfast. Rooms are good-sized, beds were comfortable and rooms are well-appointed.
Hotel is decent. Some of it is updated. My room (200) was relatively clean. Heat and AC work well and not noisy. Bathroom is small but has its own heater (welcome to Pittsburgh). Plumbing is dated. Toilet slow flush. Shower very small and have to over tighten to stop it dripping. Shower didn’t feel clean to my OCD. Water pressure fair. Water gets very hot quick. Easy to plug in your fire stick at TV. Wi-Fi solid and free. Nightstand has one usb and two outlets. Elevators are quick but they have a bit of a funk going on. Has off street parking if needed. The shuttle runs all day and half the night toward weekends. Driver got me to the convention center with no traffic at rush hour in 10 minutes with zero commotion. WOW! She is good! I’d stay here again… in a pinch.
the hotel is clean, most of the team smiling and welcoming. The breakfast was good and sufficient and we have appreciated a lot to get hot coffee or tea the whole day long. And the room was clean furnished with all the toilet stuff
For 530 USD for 2 nights, you get a overcrowded empty buffet at breakfast (no oatmeal left, no bread) with dirty table that you have to clean yourself and cherry on top, the room is only cleaned every 3 days and the room smells foot sweat. Worst hotel experience ever for such a price. I am not even detailing here the tone of the hostess at the reception explaining that the COVID protocole is the reason for such a bad service. All hotels I have been recently have daily cleaning but not this one. To be avoided at all costs.
Recently stayed at this Hampton Inn with our swim team because my kids were in a championship swim meet at the University of Pittsburgh and this hotel is very close. However, we had a couple of problems. Like other hotels since Covid, cleaning service is limited. We were told that the room would be cleaned on day 3 of our 5-night stay. However, we ran out of towels (4 people in our room) and TP rather quickly (only three bath towels and one roll of tp were supplied in the room on day 1). On day two in the morning, I wanted to take a shower and did not have towels (kids and husband showered first). My husband went down to the front desk to be told rudely that the towels were being washed and would not be available until the afternoon sometime. So I called down to the front desk to ask when there would be towels. "I have no idea" was the response. When I asked when they normally were done - "no idea". Since I was paying over 200 a day to stay here, I wanted to take a shower when it was convenient for me. So I called the main Hilton number and complained. They then called the front desk at our hotel and poof -- I immediately got a call saying that there were towels available (but I had to pick them up myself). Day 3 when we were told we were scheduled to have the room cleaned (and we requested it also) - the room was not cleaned. My husband was mad and asked them to clean the room on day 4 (in the meantime we were emptying our own trash down the hall and searching daily for cleaning help to get toilet paper). He found a cleaner and she said she would clean the room but we would have to strip down our beds and put the sheets in the hallway. Since when do guests have to do the cleaners' jobs? What exactly are guests paying in a hotel if there are no clean towels available, if you have to beg for toilet paper, if you have to strip down your own beds to have your room cleaned, if the front desk personnel are consistently rude to the guests? I will not be coming back to this hotel.…
Went for surgery at UPMC - we had to wait over an hour for a dirty dingy dark room - very disappointing. We arrived at 3:30 , didn't get the room till 5:00. It wasn't clean. Bathroom light so dim couldn't see a thing, toilet didn't flush properly and ran all night. Bathroom floor sticky. Carpet dirty. Microwave and refrigerator dirty. Air conditioner noisy.
For what you pay for a room this hotel should be cleaner. It’s worn, and needs updated. There are much better places to stay in Oakland. If you don’t plan on staying in the room much then this would be fine.
My wife and I stayed here in July. The hotel was fine. We only stayed one night. Short Uber to the ball park for the Pirates game. My wife went to get coffee and it was chaos, so we walked to Panera nearby for breakfast.
Older hotel, clean but age is showing. Not worth the $259 for a Friday night. Breakfast was decent. They offer a shuttle to the university area, but our driver was rude and a rash driver. She was speeding and almost got into an accident with a truck.avoid at all costs.