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Holiday Inn Express Stroudsburg - Poconos

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Holiday Inn Express Stroudsburg - Poconos
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384 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Stroudsburg - Poconos
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Showing 377: English reviews
Atlanta, Georgia
Reviewed 30 November 2016

Desk attendant was rude, resisted eye contact, and seemed genuinely bothered that we would interrupt his day by showing up, made little effort to hide his disdain for being made to work. When I came in Saturday evening he was there with another employee, when I said hello they both ignored me. Beds were hard as rock, imagine granite countertop...

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Helpful?
Thank smales
Stacey C, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Thank you so much for taking the time to review our hotel. I am very sorry you had a bad experience with our front desk staff, but thank you for taking the time to bring it to our attention so that we can work on training them a little better with this. Stacey C. Guest Service Manager

New York, New York, United States
Reviewed 28 November 2016

This was at least our third visit to the area for a post-Thanksgiving sporting event and each time we've stayed at this five year old hotel. The place is easy to find off I80, with plenty of parking. The lobby and breakfast area are always very clean, with staff constantly cleaning. Our spotless standard room was very spacious for the...

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Helpful?
Thank Peter C
Stacey C, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Wow! Thank you for posting such a wonderful review of our Holiday Inn Express. I'm glad the staff was so helpful and that your room was neat and clean. We look forward to providing another great experience the next time you stay with us! Stacey C. Guest Service Manager

Reviewed 24 November 2016

Stopped here en route to New Jersey for Thanksgiving. Spacious room with a jacuzzi. Lots of breakfast choices, including upstate New York's fave, Chobani yogurt. and great service thanks to Colleen. Great deal!

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Helpful?
Thank drbonz
Management response:

Wow! Thank you for posting such a wonderful review of our Holiday Inn Express. I'm glad Colleen was good to you. And i am also glad to hear that you enjoyed your room. We look forward to providing another great experience the next time you stay with us! Stacey C. Guest Service Manager

Newton, New Jersey
Reviewed 15 November 2016

This hotel looks like it is new, but is 5 years old. Very friendly staff from front desk, restaurant staff, maid and maintenance. Everyone greets you with a smile. The restuarant was well stocked and neat.

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Helpful?
Thank lcondit3
Management response:

Wow! Thank you for posting such a wonderful review of our Holiday Inn Express. I'm glad the staff was so helpful and always smiling. We look forward to providing another great experience the next time you stay with us! Stacey C. Guest Service Manager

Reviewed 15 November 2016 via mobile

Just wanted to compliment this staff on being so courteous, friendly, and professional! I especially would like to compliment Colleen, the kitchen manager, on laying out a delicious, well-presented, hot breakfast each morning of my stay. The front desk staff has also been most helpful and friendly, always offering a smile and conversation each time I enter and exit the...

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Helpful?
Thank Liz M
Management response:

Wow! Thank you for posting such a wonderful review of our Holiday Inn Express. I'm glad the staff was so wonderful! And Thank you for the great review on Colleen, i will make sure that she receives this review of her. I know that she will be very happy!! I will also pass on to the rest of the staff...

Madison, Wisconsin
Reviewed 27 October 2016 via mobile

This hotel was an OK hotel, the beds were not very comfortable and the hotel is located in a uglier part of the Poconos. Not one of my favorites days and unsure if I would stay there again. There was also some issues with my check in due to registering with hotels.com.

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Helpful?
Thank Chavez G
Kaylee S, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Dear Chavez, Our hotel is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your...

Blakeslee, Pennsylvania
Reviewed 27 October 2016

The accommodations and service was excellent. Each individual involved in our group had only positive comments in regards to their stay. I would definitely consider future reservations with this hotel and I recommend it to others. Respectfully, Kathleen M.

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Helpful?
Thank beesin1969
Kaylee S, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Dear Kathleen, Your willingness to share your experience is genuinely appreciated. I look forward to serving your future lodging needs, as we would like the opportunity to provide you the level of service you expect from us! Sincerely, Kaylee S. Guest Service Manager

Scranton, Pennsylvania
Reviewed 18 October 2016 via mobile

Very accommodating staff. In a perfect location right off the highway. Very nice hotel. Corey Pregmon helped set up my reservation very professional. Will definitely be calling him again if I need to stay in Stroudsburg.

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Thank jesse3232
Kaylee S, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Dear jesse3232, We are so proud to share your kind words with Corey. Thank you very much for your great review. We are honored to be recognized for succeeding and to have earned your loyalty. We are looking forward to welcoming you back soon. Sincerely, Kaylee S. Guest Service Manager

Chester, Pennsylvania
Reviewed 17 October 2016 via mobile

Here is my review I am also an IHG employee. Hotel is VERY nice both inside and out! Maurice was professional and nice and very quick with check in. Room was upgraded to King as requested and my Mother and brother had a Two Double,both VERY nice. Rooms were comfy and clean and spacious, slept great! There was a problem...

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Helpful?
Thank RebeccaRushton
Kaylee S, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Thank you very much, Rebecca, for sharing your experience at the Holiday Inn Express and Suites in Stroudsburg. We strive to provide the best possible services and guest experiences every day, and it's always great to hear how we are doing. We try to make everyone's visit a 'home away from home' by providing the best comfort, the friendliest staff...

Baltimore, Maryland
Reviewed 11 October 2016 via mobile

Check in was fast and efficient. Room was clean, had everything we needed and everything worked fine in the room. Got a room with a jacuzzi, it was a nice thing to have after hiking. They had a special going on called snoozeapoloza. Instead of breakfast ending at the usual 10 on the weekends it was extended to noon. They...

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Helpful?
Thank charliellauren
Kaylee S, Front Office Manager at Holiday Inn Express Stroudsburg - Poconos, responded to this review

Thank you, charliellauren, for your 5 star review of our hotel. Our team works hard to provide our guests with the best in hospitality and we're glad to hear that you were satisfied. We hope to see you again. Sincerely, Kaylee S. Guest Service Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Holiday Inn Express Stroudsburg - Poconos

Address: 1863 W Main St, Stroudsburg, PA 18360-1054
Region: United States > Pennsylvania > Pocono Mountains Region > Stroudsburg
Price Range: $140 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Stroudsburg - Poconos 2.5*
Number of rooms: 75
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Stroudsburg - Poconos staff and other travellers.
4 questions
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phl
4 months ago
r.griggslevy@verizon.net
over a year ago

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Questions? Get answers from Holiday Inn Express Stroudsburg - Poconos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King bed room is a suite”
 of 5 bubbles kkrezz, 12 Mar 2017 | Read review
“Not near the breakfast area”
 of 5 bubbles R344YMjenniferh, 17 Jan 2017 | Read review
“Ask for jacuzzi.”
 of 5 bubbles drbonz, 24 Nov 2016 | Read review
“Quieter to be on the upper floors.”
 of 5 bubbles 391susane, 8 Oct 2016 | Read review
“No issue with room, stayed on the 3rd floor.”
 of 5 bubbles Tracker5066, 6 Oct 2016 | Read review
5 of 5