Camelback Lodge and Indoor Waterpark
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193 Resort Drive, Tannersville, PA 18372-7993
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (119)
Room & Suite (108)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 13/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Camelback Lodge and Indoor Waterpark
Updated 13/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 4 hotels in Tannersville
Location
Cleanliness
Service
Value
If you’re looking for the complete Poconos experience, Camelback Lodge and Aquatopia Indoor Waterpark is the place! Nestled in the scenic Pocono Mountains, Camelback Lodge is home to Aquatopia, the most EPIC indoor waterpark in the Northeastern United States. We offer fun for all ages! Do you love high-speed twists and turns? Hop on one of our 13 thrilling water slides! Rather have a nice, relaxing day with the kids? We offer a massive wave pool and numerous interactive play structures. Plus, relax in our poolside cabanas or bask in the sun under our Texlon roof! Aquatopia Indoor Waterpark features year-round 84 degree weather, so the fun doesn’t have to stop because the temperature drops. After a day of fun, return to one of our lavish suites ranging from one to three bedroom condos! Camelback Lodge includes a full spa and fitness center—so you have the option to relax or work up a sweat during your stay. Finally, we offer our guests the ability to ski-in/ski-out!
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Hiking
Indoor play area for children
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Swimup bar
Poolside bar
Ski rentals
Ski school
Skiing
Water park
Evening entertainment
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Pedicure
Ski In / Ski Out
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Microwave
Refrigerator
Cable / satellite TV
Flatscreen TV
Safe
Telephone
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Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
154Restaurantswithin 10 km
44Attractionswithin 10 km
Contact
193 Resort Drive, Tannersville, PA 18372-7993
Getting there
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1,958Reviews114Q+A100Room tips
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Popular mentions
This is the first time staying at the hotel and I must say I have a lot to say about this hotel. First the price for the hotel is wayyyyyy to much. Why? Because one thing that’s important is customer service and this hotel don’t know how to provide that. One, the hotel doesn’t have a place to get water or food for 24 hours which is needed when you staying in a hotel in case of an emergency. Second the venting machine took my money when I went for water for my kids and then they have the nerve to tell me that I have to call the 1-800 number because it’s a third party ha! First of all it’s not my responsibility to call the number because you guys decided to put a venting machine in your hotel and as a prestige hotel that you claim you are, you suppose to ensure that the venting machine is in proper working condition for your guest especially if all your stores and restaurants close by 9pm. Next if you have to call guest services to get help at any time good luck because the wait time is 15-20 mins or longer and when you go downstairs there are like three checkin reps doing nothing. They stated that once they are speaking to a guest they cannot pick up the phone which is non sense , you could pick up the phone and simply say please hold so the guest respects that they are acknowledged and they don’t feel like they are being ignored. It was my daughters 3rd birthday and it could have been wayyyy better. Customer service is number one! Second the rooms are not as clean as it is suppose to be especially during COVID. The sink is nasty and it’s scary trusting a hotel to actually sanitize the room to ensure that it’s disinfected. For the price it’s not worth it. Also i stayed in a loft and I called the next morning to ask for 30 mins extra to check out they said no because the room is not available to late check out yet when you go online the room is a available but they want you to pay for another night so I had to get a room for less just to be able to enjoy the day with my daughter. Ridiculous.... however another guest right next to me asked for a late check out and got it! Different skin type though smh!!! And I wanted to stay an additional night because my daughter enjoyed the water park but it’s not worth my time or money! Just by the customer service!!!!!!!…
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
I haven't been to the hotel yet so I can't comment on the experience there. But I waited over an hour on the phone to make a reservation adjustment, and then someone in India answered! Appalling!! Next time I will go to Kalahari....
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Date of stay: January 2021
3 Helpful votes
Helpful
Response from Camelback Resort, General Manager at Camelback Lodge and Indoor Waterpark
Responded 1 week ago
Hello, sorry for the phone delay. We hope you were able to get your reservation adjusted. We hope you enjoy your stay and please reach out to us on social media next time for better assitance. Thank you for choosing Camelback!
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From valet, bell service, check in, shuttle, all staff, and arcade, everyone was so NICE!!! and pleasant and made me and my family feel so welcome. Definitely coming back! And recommending to all friends.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Camelback Resort, General Manager at Camelback Lodge and Indoor Waterpark
Responded 1 week ago
Thank you so much Jennings Family! We are delighted to hear that you enjoyed your time with us and for the kind words! We can't wait to see you all again for another adventure soon!
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+1
I must say I was impressed!! The staff was nothing short of spectacular, our trip was meant for our kids to see snow for the first time and this place meet all our expectations and yet exceeded them!! The cleanliness was on point, the fact that covid was still in full swing and yet they had the place in excellent conditions they made the experience amazing. We ended up extending our stay two days because it was so phenomenal. At trails end (restaurant on site) Debra was fantastic, Kayly at the bar made sure we were taken care of with our drinks cold and on point, Vanessa and Cici at the front desk were sure to take care of us, letting us know what activities were fun for our 3 kids and some great ideas for us the adults. Rob one of the managers made us feel at home. He was a very welcoming guy excellent Louisiana and Miami talent. John the valet guy was fantastic he truly loves what he does and it shows, welcoming and asking how we are spending our stay giving us ideas on activities as well. This was such a special stay because you feel the pride in all those we came across, their smiles and service made our vacation a truly memorable one. We are completely planning on making this a yearly vacation spot because it was just spectacular!! Snowboarding was a blast, tubing was so much fun, we got a hint of the water park which was great and the views were breathtaking. Prices were very reasonable for the stay and the activities were not bad either!! Great deals!!! We loved visiting here and totally look forward to making it a yearly thing Highly recommend it!! 10/10 5 thumbs up!!! Excellent with so many things to do!!! Thank you everyone in Camelback Mountain Resort, coming from Orlando (Full of Resort) you guys are doing an exceptional job!! — at Camelback Mountain Resort.…
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Date of stay: December 2020Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Camelback Resort, General Manager at Camelback Lodge and Indoor Waterpark
Responded 1 week ago
WOOHOO! Thank you so much Frances! We are so happy to hear that you and your family enjoyed your stay and that your kids got to see snow for the first time! We will pass along the kind words of everyone you had mentioned in your feedback. A yearly vacation at Camelback sounds like a great idea. We take pride in customer service and experience and we are excited we were able to make your stay special! Thank you for choosing Camelback and we can't wait to see you again!
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I stayed at this hotel December 19th and I wish that I had gone to a cheaper hotel in the area. At almost $1,000.00 per night, all amenities were closed(due to covid restrictions).Only outdoor activities skiing and snow tubing were available. One main restaurant open onsite, and a few food trucks. The beds were incredibly hard and I spent the night trying to get comfortable. This is not worth the price. If you’re going for skiing and snow tubing m, do yourself a favor and purchase tickets without hotel stay otherwise wise you will pay an astronomical price just to spend the night.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Camelback Resort, General Manager at Camelback Lodge and Indoor Waterpark
Responded 1 week ago
Hello, thank you for your feedback, and thank you for choosing Camelback. Unfortunately, during the time of your visit with us, we had no choice but to close down certain amenities to comply with state-mandated COVID safety protocols. Before all of our guests arrived, we had sent out emails about our onsite temporary closures. We have recently opened all of our amenities inside the Lodge and we hope you will join us again one day!
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PRICE RANGE
US$257 - US$533 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPocono Mountains RegionTannersville
NUMBER OF ROOMS
453
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Claim Your Listing Frequently Asked Questions about Camelback Lodge and Indoor Waterpark
Which popular attractions are close to Camelback Lodge and Indoor Waterpark?
Nearby attractions include Sunset Hill Shooting Range (6.7 km), House Of Candles (6.8 km), and Camelback Mountain Adventures (0.4 km).
What are some of the property amenities at Camelback Lodge and Indoor Waterpark?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and an on-site restaurant.
Which room amenities are available at Camelback Lodge and Indoor Waterpark?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Camelback Lodge and Indoor Waterpark?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Camelback Lodge and Indoor Waterpark?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Camelback Lodge and Indoor Waterpark?
Conveniently located restaurants include The Frogtown Chophouse, Hickory Valley Farm Restaurant, and Barley Creek Brewing Company.
Are there opportunities to exercise at Camelback Lodge and Indoor Waterpark?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Camelback Lodge and Indoor Waterpark offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Camelback Lodge and Indoor Waterpark have any great views?
Yes, guests often enjoy the mountain view available here.
Is Camelback Lodge and Indoor Waterpark accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.