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BEST WESTERN PLUS Genetti Hotel & Conference Center

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BEST WESTERN PLUS Genetti Hotel & Conference Center
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620 Reviews from our TripAdvisor Community

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Showing 614: English reviews
Smithtown, New York
Reviewed 2 days ago NEW

Was in town for college visit and chose the BW Genetti based on proximity as well as the reviews. Excellent location in town, reasonable room rate (includes on-site parking and free breakfast), and walked to all - college campus, restaurants and shopping. When I arrived, I was greeted by Simone who could not have been more helpful and service-oriented. Room...

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Helpful?
Thank dammfam
Aston, Pennsylvania
Reviewed 4 days ago NEW

This hotel has top notch service, has a great breakfast, and overall is an excellent value. The hotel is centrally located in the city of Wilkes Barre. Lots to do within walking distance. The hotel has an outdoor pool, however it was closed due to the season. Close to two schools; Kings College and Wilkes University.

Review collected in partnership with Best Western
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Helpful?
Thank Project00
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for taking the time to write such a great review of our property. We're glad you enjoyed the conveniences of our downtown location and appreciate all of your compliments. We hope you will come back to see us again soon. Sincerely, Gus Genetti

Hicksville, New York
Reviewed 6 days ago NEW

Just returned from a quick trip to Wilkes Barre for a show at the F.M. Kirby Center. Having never been in the area, I chose the Best Western Genetti Hotel based upon the reviews on Trip Advisor. I was not disappointed. The hotel is literally around the corner from the venue. The staff is friendly and accommodating, and the facilities...

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Helpful?
Thank Monica G
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Monica, Wow! We are so glad you decided to stay with us and appreciate all of your wonderful compliments. We enjoy our downtown location and close proximity to the Kirby Center are glad you appreciated it as well. Thank you again! Best regards, Gus Genetti

Philadelphia, United States
Reviewed 2 weeks ago

The Best Western Plus Genetti Hotel in Wilkes-Barre has a gourmet treat hiding in an ordinary hotel. The food blew us away. The room and staff were surprisingly good, despite the hotel showing its age in some ways. But the restaurant was in another league, with world class sauces. There could have been more variety in the menu choices. And...

Review collected in partnership with Best Western
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Helpful?
Thank T3603OAthomasc
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Wow! Thank you for all of your outstanding compliments on our property and the Oyster Restaurant. We are so glad to hear you thoroughly enjoyed your stay and hope you will come back to see us again soon. Best regards, Gus Genetti P.S. I will be passing along your compliments to the owner of Oysters.

Tyrone, United States
Reviewed 2 weeks ago

Very close to the F.M. Kirby Center. Decent price for rooms. Michael in the Oyster lounge is fabulous. Can't say enough about how helpful he was for dinner service. Food there is delicious and worth the price. Breakfast hours can be extended a little longer.

Review collected in partnership with Best Western
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Helpful?
Thank E4889ZXbrianb
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Brian, Thank you for taking the time to review our property and for all of your compliments, especially to Michael. They are appreciated. We are sorry the breakfast isn't open longer. If guests are continually coming in even past 10 am, they will leave continue to serve until everyone leaves. If you have any questions or other concerns, please...

Northumberland, Pennsylvania
Reviewed 3 weeks ago

The people and service of the hotel was great. The room was clean, other than the smell of old cigarette smoke. It was extremly strong and obnoxious. A few times we smelled fresh cigarette smoke coming from possibly other rooms people were staying and smoking. These rooms were non-smoking.

Review collected in partnership with Best Western
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Helpful?
Thank Rebecca P
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Rebecca, Thank you for taking the time to review our property again. We do apologize for the smell in your room during your stay. Our maintenance department is checking the heating unit out to ensure there are no issues with the actual unit as to cause the smell. In the future, please do not hesitate to let us know...

Frankfurt
Reviewed 3 weeks ago

Coming here, I had my reservations at first, but staff, especially front desk was really nice and accomodating. The room was lovely and very clean. Breakfast had some nice choices, cold and warm, something for everyone. As a hotel guest you can access parking with your room key, this worked just fine. I really enjoyed my two nights at this...

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Helpful?
Thank sunsetd
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for all of your wonderful compliments on your stay with us at the Best Western Plus Genetti Hotel & Conference Center. We are sorry to hear you had reservations at first, but are so glad they were turned around and you had a positive experience. We hope you will have an opportunity to come back and...

Reviewed 4 weeks ago

One of the best hotels I have ever stayed in. This was due to the staff from housekeeping to front desk, restaurant etc. It really showed that service and making sure the guest was happy and well taken care of

Review collected in partnership with Best Western
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Helpful?
Thank 20tonis
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for your wonderful compliments, especially to our staff at the Best Western Genetti Hotel & Conference Center. We are humbled to hear our property was one of the best you have stayed in and hope you will come back to visit again. Best, Gus Genetti

Pittsburgh, Pennsylvania
Reviewed 4 weeks ago

We brought a large group in for an event. From check in, the staff was organized, friendly and met our every need. The rooms were clean, and comfortable. Breakfast was delicious and staff had enough ready for our large group. We needed a large banquet room for our group on several occasions over the weekend and it was perfect for...

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Helpful?
Thank lindamcgrath
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Linda, Thank you for your great review and compliments on our property. We are so glad your group enjoyed their stay and all of your banquet needs were well met.The staff certainly appreciates your kind words as well. We look forward to the potential of hosting you all again. Best regards, Gus Genetti

Middlebury, Vermont
Reviewed 16 January 2017 via mobile

Genetti's Best Western is unique. It has the size, style and placement of the old fashioned big city hotel. Inside there is a warm atmosphere created by the fireplace burning in the lobby, sculptures and the entrance to a lavish looking bar and adjoining restaurant. The front desk is well staffed - most often by a very lovely woman who...

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Helpful?
Thank kathyincornwall
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Kathy, Wow! Thank you for such an eloquent, wonderful review of the Best Western Genetti Hotel & Conference Center. We are so glad to hear you enjoy your stays with us and appreciate your compliments, especially to Shae at the front desk. I am also humbled by your kind words about me. Thank you again for staying with us...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 

Additional Information about BEST WESTERN PLUS Genetti Hotel & Conference Center

Address: 77 E Market St, Wilkes-Barre, PA 18701-3116
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: $131 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western and Travelocity so you can book your BEST WESTERN PLUS Genetti Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Hotel Style:
#2 Family Hotel in Wilkes-Barre
#2 Business Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor close to the main street, but still very quiet at night.”
 of 5 bubbles sunsetd, 26 Jan 2017 | Read review
“We stayed on 7th floor and very quiet.”
 of 5 bubbles lindamcgrath, 18 Jan 2017 | Read review
“no escalator but they do have rooms that do not need one and are on the second floor ask”
 of 5 bubbles CardyDog, 27 Nov 2016 | Read review
“Go for the great free breakfast they offer.”
 of 5 bubbles thomasrU3046SQ, 20 Oct 2016 | Read review
“Nice place, Not too pricy. Clean. A/C was great . I would for stay again even if I had to drive 15 miles to the in-law house.”
 of 5 bubbles thomasbA2217DU, 16 Sep 2016 | Read review
5 of 5