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BEST WESTERN Westgate Inn

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296 Reviews from our TripAdvisor Community

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Showing 287: English reviews
York, PA, United States
Reviewed 15 April 2016

Room was not very clean, even had spot of blood on bedspread. Staff did their job, but generally unfriendly, cold atmosphere. Breakfast was a joke, nearly empty, even early in the morning. I did have a quiet room.

Review collected in partnership with Best Western
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Helpful?
Thank Rose J
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review

Dear "Not Favorable", Thank you for taking the time to submit a trip advisor review. Allow me to apologize on behalf of our entire team. It truly saddens us that we were unable to exceed your expectations during your stay. I have shared feedback with my housekeeping staff and we are doing everything possible to make sure this never happens...

York, pa, United States
Reviewed 13 April 2016

The staff was kinda... blah. My check in was delayed because the front desk worker needed to smoke, and when my key didn't work i had to wait until she was finished smoking to get into my room. she didn't wash her hands before fixing my issue. The room was raggedy looking and the hallways were ALWAYS LOUD!

Review collected in partnership with Best Western
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Helpful?
Thank Angela H
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review

Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for the front desk agent being so inconsiderate. I truly empathize with you and can guarantee that this will not happen again. We are currently under renovation. Again, thank you for your time and valuable feedback. I hope that you will consider staying with...

Bryant Pond, Maine
Reviewed 11 April 2016

Met our expectations. Loved the nearby restaurant Quaker Steak and Lube. Friendly staff, good breakfast and conveniently located on Route 30. Will certainly stay here again when in this area of Pennsylvania.

Review collected in partnership with Best Western
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Helpful?
Thank dianeyorkme
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with us, We are glad to hear you enjoyed your stay with us and the location of things easily accessible from our property. We look forward to seeing you again when you are back in the area. Kind regards, Janieka Johnson Asst Manager.

York, United States
Reviewed 8 April 2016

First Strike, My room was filthy, beds not made, wet towels all over the bathroom, trash not emptied. Requested a new room!! Strike 2, the third floor smells like smoke and an Indian Spice used in cooking. Strike 3- Second room No heat or AC, on the third floor which smells Horrible, bugs crawling in the room.... it was horrible

Review collected in partnership with Best Western
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Helpful?
Thank Patricia B
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review

Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for your unfavorable stay. I understand your frustration but when there is a DND sign placed on the door, the housekeeping staff will not give stay over service. We have no control over what other guests eat but I am sorry you had to...

Binghamton
Reviewed 21 March 2016

Dirty room with odors. Décor was old and dated. Towels (2) were threadbare. The desk lamp had no lightbulb nor did the fan/heat in the bathroom plus it was wide open missing the cover. Missing electrical face plate near bathroom sink. Outlet for desk and TV did not work even after calling front desk. It was a poor choice for...

Review collected in partnership with Best Western
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Helpful?
Thank IL0vet0traveln0w
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review

Dear "Poor Choice", I would like to start off by saying thank you for taking the time to fill out this review, It is very important for us to know things like this so that we can take immediate action on all guest concerns. If you would like to speak to me further on this please feel free to contact...

Newtown Square, Pennsylvania
Reviewed 19 March 2016 via mobile

We really thought with the BW brand name this would be an OK hotel - well that I guess was mistake number one. We arrived on the third floor and it was very hot and there was lighting. We noticed as we walked down the hallway that some of the bedroom doors were not completely closed but that did not...

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Helpful?
Thank kalumaningi
Philadelphia, United States
Reviewed 15 March 2016

Went with a group of volleyball families. Two separate rooms had verified bed bugs (photo proof). Found hairs in bed and on pillows before as soon as we pulled down the sheets. Very rude check out woman when we all wanted to leave. Gross place. Don't go here.

Review collected in partnership with Best Western
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1Thank Lisa S
havertown
Reviewed 14 March 2016

on a recent group stay here, 4 people had to leave the hotel because of bugs and construction near their rooms. They overbooked- should have not rented the rooms on the same floor as the construction. Very disappointing.

Review collected in partnership with Best Western
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Helpful?
Thank N6137VMelizabethm
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review

Dear N6137VMelizabethm, We are very sad to hear about your friends experience at our property, Guest experience is very important to us. We are working very hard to make sure each guest is not affected by the remodeling we are doing, Also we immediately looked into the ''BUG" situation and found no verified "BUGS" at our property as we are...

Smithfield, United States
Reviewed 12 March 2016

We were put on the 3rd floor where they were doing remodeling. We got 10% off but did not expect to be in a construction zone. Our tub filled up with water just from taking a shower. I would ask up front if you are on the 3rd floor. If so do not go there.

Review collected in partnership with Best Western
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Helpful?
Thank Wesley B
Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review

Dear Guest, Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Savannah, Georgia
Reviewed 11 March 2016

Poor quality for the money. My room smelled like smoke. Poor breakfast. Nothing offered that was in any way healthy. Concerned about personal safety when entering or leaving the hotel. Parking lot looked like a construction zone. Elevator door did not close properly. Outside security doors were not locked. Bed was old.

Review collected in partnership with Best Western
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Helpful?
Thank GSU95
Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review

Dear Guest, Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, Please know that guest safety is a priority i have personally addressed all of your concerns with my staff and will definitely work...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Westgate Inn

Address: 1415 Kenneth Road, York, PA 17404
Region: United States > Pennsylvania > York
Price Range: $105 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Westgate Inn 2.5*
Number of rooms: 104
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Also Known As:
Best Western Westgate Hotel York
Best Western York
York Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Westgate Inn staff and other travellers.
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over a year ago
Mumbai
over a year ago
Easthampton, Massachusetts
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Questions? Get answers from BEST WESTERN Westgate Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close but not on a major roadway, advise getting a room on the opposite side if noise bothers you. The traffic does die down in the evening.”
 of 5 bubbles 625path, 16 Dec 2016 | Read review
“First floor rooms facing the street were very quite, Hotel sets back from the street, also lots of places to eat traveling by way of foot.”
 of 5 bubbles 946keithk, 13 Oct 2016 | Read review
“Go to another hotel”
 of 5 bubbles Daps15122, 8 Oct 2015 | Read review
“If the room has a door attaching to another room, beware of possible noise coming through the door.”
 of 5 bubbles ricschwartz, 1 Oct 2015 | Read review
“Avoid the 3rd floor if you do not smoke and check tjat there is no strong food odor.”
 of 5 bubbles NetmouseR, 26 Jul 2015 | Read review
5 of 5