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We stayed because we were passing through and wanted to eat at the Texas Roadhouse across the road. It was adequate for one night but nothing more! Difficult to believe that people would stay here for more than one night. Rooms are very basic but...More
Response from Manager_11525, General Manager at Extended Stay America - Providence - West WarwickResponded 20 August 2015
Thank you for providing us with details about your stay. I am sorry to hear that your stay did not meet your expectations. Please accept my apology. In response to your feedback, we will certainly have our maintenance staff look at these items to make...More
My family and I were lucky that they had rooms available and allowed pets. We were displaced by a fire in the middle February and called ESA home till just yesterday (7-24-2015). The staff (from management to maintenance to housekeeping and front desk) tries it's...More
Thank Shirley G
Response from Manager_11525, Manager at Extended Stay America - Providence - West WarwickResponded 10 August 2015
Thank you for taking the time to write a review of your stay. It's great to hear that you were able to enjoy your stay even with the unfortunate circumstances that brought you here. I am thankful that you felt safe and welcome;...More
I get in at 4 pm, my room isn't ready. The staff(very nicely) informed me that they are short staffed and there were only 3 people manning the front desk and cleaning all the rooms. So I go and run errands, come back an hour...More
3 Thank congocolleen
Response from Manager_11525, General Manager at Extended Stay America - Providence - West WarwickResponded 21 July 2015
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room was not ready at the time of your check-in, and that you experienced cleanliness issues. Please accept my apology. We provide housekeeping...More
This was our first experience with the Extended Stay America property. This hotel is dark and needs to be updated. There is a odd odor when you first enter the building and throughout the building. We stayed one night before checking out and moving to...More
1 Thank Philip G
Response from Manager_11525, General Manager at Extended Stay America - Providence - West WarwickResponded 8 July 2015
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have a positive experience at our hotel. In response to your feedback, I will be working with our housekeeping staff on better...More
I am here on business but I brought my son & dog with me for the trip. When I checked in Deborah & Elizabeth were working. They both were exceptionally helpful in getting my rate that I had found on the internet as well as...More
Thank Connie W
Response from Manager_11525, General Manager at Extended Stay America - Providence - West WarwickResponded 7 July 2015
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with excellent customer service! I will be sure to share your kind comments with our staff. I am thrilled we were able...More
US$105 - US$207 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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