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Hilton Garden Inn Charleston Waterfront/Downtown

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Traveller (149)
Room & Suite (57)
Storyboard
Overview
  • Excellent52%
  • Very good26%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Charleston Waterfront/Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Charleston Waterfront/Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (935)
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923 results
Traveller rating
472
243
123
57
28
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LanguageEnglish
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472
243
123
57
28
Show reviews that mention
All reviewshourly shuttleevery hour on the hourrooftop barwater viewshuttle serviceashley rivernice hotelfire pithistoric districtfree parkingwould stay here againnice staygreat place to stayfitness centermarket streetfolly beachhgi
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1 - 5 of 923 reviews
Reviewed today via mobile

My room was Awful! Dirty toilet, sticky floor, dirty refrigerator with signs of the previous guest! Also sheets on the bed were dirty! I was scare of touching anything in the room..Also the front desk Agent was not welcoming or friendly. Won’t be back!

Thank Tania B
Hotel's Favourite
Reviewed 6 days ago

On check-in the front desk clerk pulled up another person with the same last name, once I corrected him and he saw that I was Diamond his attitude did a 180 and he could not have been more helpful.....and I was able to check in....More

1  Thank Bill H
Response from Charles R, General Manager at Hilton Garden Inn Charleston Waterfront/DowntownResponded 3 days ago

Dear Bill H, Thank you for your stay and your review. I'm so sorry for our mistake in identifying your reservation initially and happy we were able to correct once you noticed what the problem was. Our hotel does have a rooftop that splits the...More

Reviewed 6 days ago via mobile

We enjoy the hotel & appreciated location & amenities. However our check-in with Dwarte was not good. We didn’t recv a parking pass and had to deal with that at 11p. Finding our room was a challenge as we weren’t told which elevator accessed our...More

Thank DianneM92
Response from Charles R, General Manager at Hilton Garden Inn Charleston Waterfront/DowntownResponded 3 days ago

Dear DianneM92, Thank you for you stay and review. I'm so sorry we did not inform you of which elevator to use to get to your room or give you your parking pass at check in. I'm happy otherwise your stay was good. If you're...More

Reviewed 6 days ago

Love this Hilton Garden Inn. It's been very clean and the staff is super helpful every time I have stayed there. All of my trips there have been business related and I always go back here when in Charleston on business.

Review collected in partnership with Hilton Garden Inn
Thank Brandon K
Response from Charles R, General Manager at Hilton Garden Inn Charleston Waterfront/DowntownResponded 3 days ago

Dear Brandon K, Thank you for your stay and response. I'm happy you enjoyed your stay. If you are ever in the area again, please join us. Sincerely, Charles R

Reviewed 1 week ago via mobile

Arrived 30 minutes early, room was not ready and they said check in at 4pm. At 415pm my room still was not ready and the room was on the 1st floor when I asked for a high room with a view. Slow service. Not happy...More

Thank Tim M
Response from Charles R, General Manager at Hilton Garden Inn Charleston Waterfront/DowntownResponded 3 days ago

Dear Tim M, I'm sorry your stay was other than exceptional. I reviewed your reservation, the room you selected was a King Water view with a balcony. Unfortunately, we only have 15 of that particular room and on the day you checked in, all other...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$179 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$179 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (149)
Room & Suite (57)
Dining (13)
Pool & Beach (6)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
Terry E
2 September 2017|
Answer
Response from Lucien7212 | Reviewed this property |
I'm not sure, didn't see any.
0
Votes
DentalDiva67
14 August 2017|
AnswerShow all 2 answers
Response from DentalDiva67 |
Sorry, this Marriott chain doesn't allow dogs or cats ☹. I do know there are some hotels that are dog friendly in the Charleston area. I think the King Charles Inn is pet friendly, not sure, but read more into it. Hope this... More
0
Votes
Room Tips
"Water view was worth the extra charge. Enjoyed the sailboats."
Read review
"Our room overlooked the marina"
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"Great view on rooftop bar, but only open certain days of the week"
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"Marina view is best, no street noise."
Read review
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