Lobby stinks of marijuana. Check in was to be a 3 PM. Rooms were not ready. Front desk staff said wait in the lobby and we will call you when the room is ready. They never called, but surely took my $70 for the stay. Small price to pay to rid myself of this lousy hotel.
Hallway literally stinks, as in smells terrible. The interior walls are painted an ugly beige that looked like a prison. This place is terribly old, and was room was not cleaned properly. We will not stay here again. At least Crystal was pretty friendly at reception. Breakfast consisted of oatmeal packs, bars, hot water and muffins (coffee wasn't ready when we got there 15 minutes after breakfast started). They should not publicize that they serve breakfast because it wasn't.
My boyfriend and I moved from Kentucky to Columbia, South Carolina and have been residents at this Extended Stay America for nearly a month now. The staff has gone above and beyond to make us feel welcome and to help us navigate a new town, with which we were unfamiliar. They know us by name and are always quick to ask if we need anything to make our stay more comfortable. I can't say enough about how fantastic the office staff is. There is hot coffee every morning and just an overall welcoming vibe here. I am so glad we chose this location to call home for this first month in a new town.
So. I arrived and someone was having a loud argument with their girlfriend. I went in anyway🤣 The lady at the desk was nice that is the only reason for the 2 stars. The room was a little musty but I febrezed it away. This room was dirty. Someone had a dog in this room. Dog hair all over the bathroom door and oddly the refrigerator door. I had to kill 2 fleas that decided to lay in the bed with me🤣 They also have got to have an insane water bill cause no matter how I turned the faucet in the bathroom, it leaked. I was being cheap but have learned my lesson. I have already booked a room somewhere else. I don’t even care about a refund. I just want to make it out of here bug free. 3pm seems so far away🤣😂 sleeping with the lights on.
The hotel room was dirty, and had not been cleaned to normal hotel standards, much less to Covid cleanliness standards. There was litter on the bathroom floor, stickiness on the bathroom sink counter, kitchen counter was dirty, and the carpet had not been adequately vacuumed. Although the room was comfortable and quiet, I would not stay here again.
Booked and paid for a room for 2 nights. Booked and paid for on Oct 7 with check in on Oct 15 at 3pm and check out Oct 17 at 11am. Pre called on Oct 15 at 2:oopm (an hour before check in) to let them know my son, his wife and my 2 grandsons (aged 5 and 4yrs) would be there around 8pm and was told they had NO ROOMS and that YES, they had OVERBOOKED and EVEN though they had charged my card, they would do NOTHING and I should check with Booking,com to see if they would find me somewhere else, the manager did not care at this hotel (Extended Stay America Suites - Columbia - West - Stoneridge Dr) so I called Corporate and they didn't care and told me they could handle my dispute in 1 biz day which would be Monday cause my check in was Fri with check out on Sun. I was VERY UPSET and after contacting corporate 3x, they transferred my call to an EXTENDED Stay front desk. Needless to say, I WAS PISSED but, thankfully, the front desk they transferred me to (I AM SURE WAS BY MISTAKE) was an EXTENDED STAY across from the street of the original one I had paid for, After being SO VERY frustrated with the 1st EXTENDED STAY and EXTENDED STAY Corporation....I WAS PRIMED!!!!!!!!!!!!!!! So when I got put thru to the EXTENDED STAY that was RIGHT ACROSS THE STREET from the original booking, I WAS LIVID. Thankfully the GM at that EXTENDED STAY (Shannon Burney General Manager ESA Management, LLC 450 Gracern RD Columbia, SC 29210) said YES WE MESSED UP and ask me " Please, give me 20 minutes and I WILL MAKE IT RIGHT" . And I did and she DID. She got us into an ESA 20 mins from our original site with no extra charge and with a refund. It took over 3hrs to get a room and I was willing to pay the original fee but she would not take it and stated, "that yes, ESA was wrong" and that they would "make it right". I am not sure after the DON'T CARE attitude that the original ESA and ESA Corporation gave if I WOULD EVER book with them again but I would book from ANYWHERE Shannon was managing. PS....I have proof of booking date and pay if needed by ESA because APPARENTLY their EXCUSE is ....IT DOES NOT MATTER IF YOU PAID OVER A WEEK AGO, SOME ONE WANTED TO.....EXTEND (LOL...MANAGEMENT THOUGHT THAT WAS A FUNNY PLAY ON THEIR NAME) THEIR STAY at EXTENDED STAY OF AMERICA so, we took ya money over a week ago and have not even bothered to inform ya of no room up to check in time......LOL.....OUR BAD.....LOL....WE ARE EXTENDED STAY....LOL.......WHAT YA GONNA DO................LOL????? Thankfully Shannon at the next road over HELPED even after CORPORATION left her high and dry with my anger. PLUS, my booking covered a KITCHEN suite (which was suppose to be a cost saver) and I GUESS you could TECHNICALLY call it that......STOVE (CHECK), FRIDGE (CHECK), MICROWAVE (CHECK), POTS/PANS/UTENSILS/DISHES/GLASSES/CUPS/ETC (NOOOOO). SO WHAT GOOD IS A KITCHEN with NOTHING TO COOK IN AND EAT ON?!!? Thank you Shannon. Love that YOU did your job but EXTENDED Stay will NEVER have to worry about booking me again.…
Find another town and motel is my best suggestion. This motel is NOT good. Police presence-people hanging around-filfy-trash piled up-screens off-security doors do not work-homeless people living in the trash area. It was nasty and scary. I took my dog potty and some guy jumped out around the corner looked like he was on meth and tried to follow me in. The "town" has bars on every house windows which tells you something. I chose this place because ES usually are safe and clean but this one was absolutely nasty and scary!!. NOT a fan of North Carolina or this area and motel. I spent $100 to feel safe and clean which is all I require and ended up in the hood. Mad I didn't research this and assumed the chain motel would be good. I couldn't get out of there fast enough!
I am giving a 4 bcse of the customer service. I think the rooms could be a bit more clean however your front desk lady think her name was niyla or lyla apologized and said she would have someone come to the room and followed up to make sure i was satisfied.
It was clean and great customer service. The staff was very friendly. I had a few requests to be sure everything was Covid safe and they were very accommodating. It was overall more than I expected. Would stay again.
My partner and I were passing through to visit family when our car broke down. It was vvery unexpected. We didn't want to spend a lot of money as Covid has put us on a budget. The manager on duty Nia was kind to us. Got us a clean room as we came in out of the rain. She made us feel welcome. We weren't from this area and too the make eye it was a bit questionable . We had good experiences with Extended Stay in Atlanta so when greeted with excellent customer service we decided to give it a shot. The room was clean and dry. The staff was polite. If ever in a situation again. We would trust Nia and her staff here at Extended Stay.