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Extended Stay America - Columbia - Ft. Jackson

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Traveller (18)
Room & Suite (7)
Dining (1)
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Overview
  • Excellent17%
  • Very good20%
  • Average15%
  • Poor13%
  • Terrible35%
Travellers talk about
Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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All reviewssam's clubwalking distance to walmartattending graduationroom was cleangreat place to stayfront desk stafffreewaymaintenance
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1 - 5 of 112 reviews
Reviewed 2 weeks ago via mobile

The hotel was hard to find, GPS kept trying to get us on the highway. When we checked in, the bathroom didn't have a shower curtain. Website said there was a coffee room, and free to go breakfast, none was found. I needed a hair...More

Thank Paulette d
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 2 weeks ago

Paulette, thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret we couldn’t provide you a perfect stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with...More

Reviewed 17 March 2018

I PURCHASED 2 rooms 2 weeks prior to my visit (Army Graduation) and gave them a courtesy call at 3pm to inform them I should be there by 10pm or later. Five of us show up at the hotel at 1am and was told by...More

Thank unyq5
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 20 March 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More

Reviewed 13 February 2018

My husband and I stayed here. I was concerned by the bad reviews. We had a good experience here. Our room was clean. The front desk staff was friendly and very helpful when we could not find the hotel. The down side was the mattress...More

Thank adjens
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 14 February 2018

Thanks for being our guest at Extended Stay America. We are delighted to read you liked the cleanliness of your room and the attentive service provided by our Front Desk Staff. Your feedback is appreciated as it will help us improve our facilities moving forward....More

Reviewed 1 February 2018

The rooms are terrible, showers do not even get warm. Only good thing about this hotel is the location and its proximity to Ft. Jackson. If you’re going to BCT graduation, or AIT graduation than it would probably be a decent hotel to stay in.More

Review collected in partnership with Extended Stay
Thank Daniel W
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 2 February 2018

Daniel, thank you for choosing us. It’s nice to know that you liked our location ideal for your needs. However, we are sorry you were inconvenienced by some issues in your room. We have discussed your feedback with our team members to ensure we are...More

Reviewed 6 December 2017

The only thing good about this place was the front desk clerk. There were hairs in the bed, not just one lots of hairs, mold in the shower and it reeked of smoke . Which was odd because we signed a no smoking agreement. Yuck!More

Review collected in partnership with Extended Stay
Thank T1397KAmichaelj
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 7 December 2017

Michael, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$68 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$68 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (18)
Room & Suite (7)
Dining (1)
Questions & Answers
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cblack1965
2 April 2016|
Answer
Response from Goldnsilver123 | Reviewed this property |
I never said there were bed bugs or the rooms were dirty. This hotel is updated considering what it used to be. I was content to stay here.
0
Votes
armymama41
11 February 2015|
AnswerShow all 2 answers
Response from Cam6807 | Reviewed this property |
No , there is not a shuttle from the hotel to the base. Renting a car is your best bet. There are a lot of other things to see and do around the area as well . Caron
0
Votes
Room Tips
"pick the side away from the Interstate"
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"There are no good rooms"
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"Corner rooms are usually a little spacier."
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"Any room at this hotel would be a good choice."
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