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Checked in after long day riding and working turned back the sheets to find pubic hair on sheets. After check out went to another hotel and now discovering fleas all in my suit case. Wouldn't recommend.More
2 Thank mike F
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 23 August 2016
I apologize for the cleanliness issue you experienced during your recent stay and for the encounter you described. We have regular deep cleaning in our suites as well as pest control prevention. We hope you will consider this an isolated incident and will give us...More
The room was not as shown in the websites photos. Clearly this was not an updated room. The bed was hard, sheets so old they were like sand paper. No shampoo only a bar of soap, cobwebs in shower/tub and under bed. The kitchen looked...More
1 Thank ericandelin
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 17 August 2016
Thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure...More
Room supposed to have Queen beds but look like full size. Receptionist wasn't present much when assistance was needed. She said she was the only one working. Couldn't wash clothes because she wasn't available to provide change. Overall nice place to stay. Wish they give...More
Thank ALICE B
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 26 July 2016
Thank you for your stay and for taking the time to leave a feedback. We apologize for the service issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. We are also...More
For such a large hotel on a common transit route, I was extremely disgusted by the amount of dead and alive bugs on the floors and under the sheets of the bed.
As a very frequent business traveler, Extended stay America is now on my...More
2 Thank Wbutler77
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 19 July 2016
Thank you so much for your candid review. We sincerely apologize for the situation you described in your guest suite. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's...More
Large room that suited our need which was to be close to Ft Jackson. Did see 1 large bug in our room the last day we were there.The room was clean and the staff was very helpful. It was 5 minutes from our destination and...More
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 29 June 2016
Thank you for reviewing your three-day stay at Extended Stay America - Columbia - Ft. Jackson. We are glad to hear that your room and our location perfectly suited your needs. We appreciate your nice comments about our room cleanliness and helpful staff. However, we...More
US$61 - US$94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia ,