I will always be looking for this hotel first! I love the cleanliness and courteous staff members. The rooms are roomy and very very clean! They are animal friendly and my Maxi (Rottweiler, SD) enjoyed her stay. Even though it is still new, the maintenace team keeps the interior and exterior clean, the room preparers are prompt and polite. I WILL USE TRU AGAIN!! Go stay with them, you won't regret it!!
Stayed at Tru by Hilton for first time. Staff were very friendly. Property was very clean and well maintained. This is Hilton small build so room was small. One or two night stay would be all I would want. Anything more and I would go more traditional in size. Breakfast was good. Overall a good deal.
Disappointing I must say. My room 406 wasn't clean as per the Hilton standards. I had hair in my bed. The shower had rust in it, and it felt like a college dorm room! I checked in late the night front desk customer service was amazing. But when I requested to check out a day early I was advised that was not possible without being charged. Therefore I called the Hilton 800# the rep called the front desk and received the approval that I would not be charged for any extra day if I check out. But this was the same person I had just spoken with at the front desk! A day later I received my invoice via email and guess what I was actually charged for that night I didn't say and I was advised I would not be charged for it. Now I had to call the Hilton 800# and request that they pull the notes, I was advised there were no notes! I had to spend another 30 minutes creating a case and requesting the call to be pulled. All this because the customer service rep had an attitude. The downside, I always stay at Hilton they are my 1st go even traveling internationally. Now I know with any issue, request a case to be set up and Never stay at a "Tru by Hilton" this is clearly for college students. Disappointed traveler and agent…
Excellent location in Columbia. The check-in process was convenient. The staff (Lisa) was helpful and courteous . The hotel and rooms were clean. The halls in the hotel were carpeted to lower the hall traffic volume. There are 6 cell phone plug adaptors in the room, which is a bonus.
I love that this Tru Hotel is right beyond downtown and has easy access to shopping centers, downtown and restaurants! Everything I needed was located at the front of the hotel which was convenient. It was a really nice property with a great continental breakfast.
The check-in process was very easy and the staff at the desk was very friendly. The breakfast was very nice and had everything that you can think of to eat in the morning while you're on the go. When asked to speak to a manager she was very polite and took care of any problems that we may have had I will definitely recommend this hotel to family and friends
Very clean room, pleasant staff and good service. Property had daily maid service which seems unheard of since covid. Breakfast ok, not great but with current economic situation, adequate. Nice touch with hand soap, shampoo and conditioner. Pleased with visit to Tru in Columbia, good job!
The rooms are very clean, the floors are either hardwood or vinyl no carpet. Breakfast was decent with bagels, English muffins, cereal, oatmeal, grits, pancakes, eggs meat and a little more. Only thing I couldn’t figure out was the shower, which I guess you had to pull out the lever on the side wall. My son figured this out on the last day
This hotel is one of the cleanest and Covid-19 minded hotel you can stay at. The hotel is easy to access, very close on and off the interstate, close to malls, restaurants, other hotels and the Columbia Zoo. The beds are very comfortable and the rooms are excellent. The breakfast to excellent with everything from hot food to bagels, fruits and cereals. The clerks are very friendly, knowledgeable and will address any questions or problems with swiftness and a smile. You will simply LOVE this hotel and the experience!
The Tru by Hilton overall have a great modern flare and the lobby is set-up perfectly for grab and go items for families. Love the pool table touch and the postcard style city wall murals at each location. Everyone is friendly and accommodating. Thanks for making this location an easy way to recharge while on a road trip.