Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
1011 Clemson Frontage Rd, Columbia, SC 29229-6597
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US$108
Free cancellation until 12/02/23
US$117
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About
#40 of 105 hotels in Columbia
Location
Cleanliness
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Value
Our Hotel's Location in Columbia, SC Pleases GuestsThe Holiday Inn Express® Hotel & Suites Columbia - I-20 @ Clemson Rd boasts an excellent location near this Southern city's best attractions, promising hours of fun and excitement for the entire family.Numerous businesses call Columbia, SC home, and our hotel's location is near several major corporations, including BlueCross BlueShield of SC, FN Manufacturing, Koch Industries, and Metso, as well as Fort Jackson. Our hotel is about 6 miles from the Fort Jackson graduation site. While in South Carolina's energetic capital city, be sure to set aside time to explore Riverbank Zoo & Garden, which is home to charming gardens and its engaging animals! Thanks to our hotel's excellent location in Columbia, SC, we're also near the University of South Carolina, Williams Brice Stadium, about 15 miles from the stadium, and the Colonial Life Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Breakfast available
Breakfast buffet
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Location
44Car recommended
Grade: 44 out of 100
17Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
1011 Clemson Frontage Rd, Columbia, SC 29229-6597
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131Reviews3Q+A14Room tips
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This was a road trip stop. I was pleasantly surprised to find a room with 2 king beds instead of 2 of us needing to cram into the not quite queen size beds in most hotels or someone suffering on a sleep sofa. The room was very clean and the beds comfortable. There was some road noise and the old school window A/C was what you'd expect. Not bad for a stop.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
! We have stayed at many holiday inns in several states. We are 2 TWO people who choose 2 TWO beds and need 2 TWO chairs to sit and relax after a long day. This hotel has only a desk chair in the rooms with 2 beds. The beds are at least 3.5 feet off the floor (seriously! I am 5'3" and the mattress top is at my waist) so there is no way I can comfortably sit on it. We booked this room for 2 adults. When I asked at the front desk I was told that's how the rooms are. They certainly are not like this in other Holiday inn express we have frequented. We certainly will not be using them again and will spread the word around about this one.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Responded 6 May 2022
Hello kathyrB678ZZ, Thank you for frequently staying at Holiday Inn Express locations and for taking the time to leave us feedback. We're determined to make your stay pleasant, and I am sorry to learn that the configuration of the room allocated for you fell below expectations. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stay with us better than the last. I have also sent you a private message regarding your experience. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After having a bad experience with an online booking site that I thought was a government site that turned out to be a third party of a third party. WHAT A NIGHTMARE!!! Anyway we were charged with them and with the hotel when arriving. So I called a few weeks later to try and get a refund but the lady I spoke to was not hearing it and hung up on me.. Wow is all I can say! So I waited and called back a few weeks later after recovering from that traumatic experience. When I called this time I spoke to Ray and he was by far thee most pleasant and helpful person. He researched and found the problem and just like that, he processed the refund to be placed back on my credit card in 3 to 5 days. If that lady took time to research like Ray maybe she wouldn't have gotten frustrated and hung up on me. The hotel was clean and inviting and because of Ray I'll stay again. Need more patient people like him. THANK YOU RAY!!…
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The 1st room that I was given had a moldy, sour smell so bad that my eyes and nose started burning. Not to mention the room looked more like an old motel. I was moved to the 1st floor. It smelled much better but there is no desk or desk chair. The room was a downgrade from the 1st room. However it was already a downgrade from my previous experience and expectations of Holiday Inn Express. Oh well I'll know next time; not this location! This was totally not what I expect from Holiday Inn Express - this is borderline rinky dink! I got up to use the bathroom and a brown roach was crawling up the wall. SMH not at all what I expected. Besides I paid $139 not $80 so I definitely was expecting way better
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Date of stay: June 2021Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: They need to remodel soon!!! An kill the roaches squeaky doors from down the hall
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Responded 2 Jul 2021
Hello ninabY638EA, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. Please accept my most humble apologies for the first room’s unwelcoming smell and current interior decor. I also understand your dismay with the room’s overall cleanliness. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests. That said, I have shared your feedback to our hotel’s upper management as a reference for continuous improvement on our services and amenities. I’ve also sent you a message in your mailbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The HI Express Columbia I-20 at Clemson Frontage road was adequate. At $90 it was worth what we paid for it. I am glad we did not pay more. Positives: it was a fine, big room and it was clean. They are very serious about Covid prevention and the public areas are clean too. The bed was very comfortable and the HVAC worked. Negatives: The hand-shower rack was wobbly. They don't provide individual bottles of shampoo and conditioner, which is unsanitary, especially in these times of Covid, opting instead for large dispenser bottles. They provide cheap toilet paper and our room had very little on the roll and only one spare. There were only two sets of towels. A sign in the room explained that this was because of Covid and that extra towels and rolls would be provided by the desk upon request, and indeed they were. Presumably again because of Covid, guests staying more than one day were placing their used towels and trash cans in the hall for pickup, which was ugly to walk past in the morning. Breakfast was a full breakfast, which was appreciated, and it was served by an attendant. It was all of --adequate -- quality, however. Reconstituted powdered egg, pre-made and frozen sausages (very dry). They did have Quaker instant oatmeal and I believe the attendant would have made me one of her signature pancakes upon request. All in all, it was, as I said above, adequate.…
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Date of stay: April 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Responded 23 Apr 2021
Hi Thobby, I'm glad you chose our hotel for your visit to Columbia. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the hand-shower, shampoo bottles, conditioner bottles, towels, hallway, and breakfast. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maybe a notch above Econo Lodge. Shower Head loose falling out from the wall. Tv smallest I have seen in hotel in several years. But worst Breakfast ever for a HIX. All they had was a togo bag with muffin, banana wate and granola bar. Nothing Hot !!No OJ !! NO cereal!!! No Milk!!! It is a Joke
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Date of stay: February 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Responded 4 Mar 2021
Hi rrgeorgia, Thank you for your visit and patronage. Our hotel provides you with a simple refreshing stay. I read your comments and I am sorry for the issues with the showerhead, breakfast, and television among other things. I understand your disappointment about these matters. I forwarded your message to our managing team and took action to rectify and prevent these issues from happening again. I invited you to come and visit us soon. Sincerely, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel. Not the newest but it’s clean and comfy. Good mattresses and lots of towels. Nice shower door instead of curtain too! Every one working there was very nice and helpful too. Good breakfast in the morning. Easy access from the interstate.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Hotel is in good location ( near the highway) but there are things that can get better , for example they don't have warm cofee availlable during the day , no laundry service availlable . The price is quite ok not expensive but they must give some additional service ( coffe at the most)
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Date of stay: November 2019Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex M, Manager at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Responded 5 Nov 2019
Hello! I am glad that overall you enjoyed your stay with us! I just wanted to let you know that we actually do offer hot coffee 24 hours a day 7 days a week in our breakfast room! Its delicious! As well in every single one of our rooms we have a Keurig Coffee Maker! We are a limited service hotel which is why we have the express in our name, so unfortunately there are some items bigger hotels offer that we are unable too! We understand this can be frustrating and we apologize for that! We hope to see you again soon and hope you have a wonderful week! Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here two nights so we could be close for my brother's basic training graduation and family day at Fort Jackson. The rooms were perfectly clean and the beds were comfortable. The breakfast was pretty good. They had a few hot options like bacon, sausage, biscuits, gravy, and eggs as well as some cold options like muffins and bagels. Not bad for a free option. The staff was very pleasant each time we interacted with them. I would definitely stay here again if I was in the area.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is clean everyone was very friendly. Would give a 5 but Management has a big issue with the breakfast department. Everything from ordering to having people to run it. The manager of the cleaning staff did a great job, but without the food and right supplies her hands are tied. So without proper tools and equipment I say the employees do a good job for the owner SHAME on you.
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex M, Manager at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Responded 15 Jul 2019
We thank you for your time to review our hotel! We recently had a change in our breakfast department. Our senior staffer of 10 years is no longer with us! We currently have two people in training to take over the spot. We hope the next time you come you will see the change in the breakfast and love it as much as we do! We are working on making it GREAT! Thank you, management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$122 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express i-20 at clemson road hotel columbia, holiday inn express columbia, holiday inn columbia, columbia holiday inn
LOCATION
United StatesSouth CarolinaColumbia
NUMBER OF ROOMS
65
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Claim Your ListingHOLIDAY INN EXPRESS & SUITES COLUMBIA-I-20 @ CLEMSON RD: UPDATED 2022 Hotel Reviews, Price Comparison and 81 Photos (SC) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd
Which popular attractions are close to Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Nearby attractions include Fort Jackson National Cemetery (0.8 km).
What are some of the property amenities at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Conveniently located restaurants include Julia's German Stammtisch, Travinia Italian Kitchen & Wine Bar, and Maurice's Piggie Park BBQ.
Are there opportunities to exercise at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.