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Holiday Inn Express & Suites Columbia Downtown

214 reviews
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Traveller (18)
Room & Suite (12)
Dining (5)
Overview
  • Excellent45%
  • Very good30%
  • Average13%
  • Poor5%
  • Terrible7%
Travellers talk about
“taylor street”(5 reviews)
“hi express”(5 reviews)
“front desk”(41 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Offers from Holiday Inn Express & Suites Columbia Downtown
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (214)Write a Review
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11
16
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93
63
27
11
16
Show reviews that mention
All reviewstaylor streethi expressfront deskpancake machinecinnamon rollsroom facingbusy roadstreet noisewalking distancebusiness triprestaurants and barsnice place to staysofa bedthe breakfast areavista areathe room was nicerooms were very clean
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51 - 55 of 210 reviews
Reviewed 21 September 2015

Checked into this hotel on Friday 9/18 and the pictures on the hotel website were deceiving. Suites are incredibly small. Ended up checking out same day and going up to Staybridge Suites. Of course they refused to offer a refund or allow us to transfer...More

Thank Lanyia
Response from IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbia DowntownResponded 8 October 2015

Dear Lanyia, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconvenience that you have encountered with your room reservation. We would like to follow up on this situation that is why we have sent you...More

Reviewed 16 September 2015

I have visited this particular hotel in the pass and have had substandard greetings from front desk employees, however; since my return, I nearly experienced the same until I met Kimmy Harris. She really and truly made me smile and feel right at home. I...More

Thank johnny b
Response from Hiex C, General Manager at Holiday Inn Express & Suites Columbia DowntownResponded 19 September 2015

Thank you for your kind comments concerning Kimmy. She is a great employee and I am glad she made you feel welcome. I will discuss your comments with the other staff because they should all demonstrate great customer service. This is what keeps our guest...More

Reviewed 7 September 2015 via mobile

The hotel was very clean. The staff was pleasant. The only downside was, after driving 4 hours from another state, we were advised check in was not until 4p (great to know for the future). The manager was nice enough to allow us to check...More

Thank Shantiya T
Response from Hiex C, Front Office Manager at Holiday Inn Express & Suites Columbia DowntownResponded 9 September 2015

We thank you for your review, and are happy that you enjoyed your stay, everything from getting to check in a little before check in time, to our gluten free breakfast options. We are very happy to hear that you will be back to stay...More

Reviewed 3 September 2015

The front desk staff and management are very friendly, helpful, and responsive to issues. For some reason, when I book through the IHG web site, it frequently books two rooms for me - even though there had been a cancellation deadline when I checked in,...More

Thank toomuchtravel
Response from Hiex C, Front Office Manager at Holiday Inn Express & Suites Columbia DowntownResponded 9 September 2015

We appreciate you taking the time out of your busy day to stop by and write us a review. We are very pleased that we were able to help you out when the website app malfunctioned and booked you two rooms versus only the one...More

Reviewed 22 August 2015

The 1 manager gave me a rate for 109. a night sunday thru thur. night they charged me 109. mon 127. tue 147 wed and 167 on thur what the heck they jack them up without telling you if they have your card number and...More

Thank Joe S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbia DowntownResponded 6 September 2015

Public acknowledgement: Dear Joe S, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concern to our attention. Guest comfort and satisfaction are of the utmost concern to us and our hotels are committed...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$121 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (18)
Room & Suite (12)
Dining (5)
Pool & Beach (2)
Hotel & Grounds (16)
Business Centre & Event Rooms (1)
Questions & Answers
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qiuet o
12 May 2017|
Answer
Response from Nikhil P | Reviewed this property |
Yes, there is a social hour but it is very very limited 2 glasses of lite beer pre-poured for you. And some pretzels. And it's Mon - Thursday. Hope this helps. I skipped it and went to Gervais Street instead.
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Travel_Enabler
10 January 2015|
AnswerShow all 4 answers
Response from Anneice J |
Hello there!! The Colonial Life is about 8 blocks from our hotel! Approximately 23 min walk. We have had several guest enjoy the walk there and it is safe. There is actually a safe walking route that keeps you in the... More
1
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Room Tips
"Ask for an odd number room. Even numbers are street side and there is a lot of street noise, particularly..."
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"Avoid front entrance facing rooms as there is a trainline and the parking lights glare towards the room."
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"Request a room facing parking lot, not the busy highway."
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"The elevators and vending are at one end of a long hall. Try to get a room in the smaller digits for added..."
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