This property is on the edge of USC campus. There are many nice restaurants and bars around the hotel. The self-parking facility is located next to the hotel and is convenient. Gym was adequate...the pool area looked nice. There is a Ruth's Chris Steak House prominently located in the lobby. I would consider staying here again.
Staff is friendly, facility is clean, couldn't ask for anything more. 3rd time I've stayed here wouldn't stay anywhere else in the area. The "breakfast" leaves a little to be desired but with COVID a lot of things have changed and I'm sure that will improve.
Very nice hotel. Front desk staff was very helpful and friendly. Parking was convenient. Rooms were very clean and comfortable. Only possible negative was the AC had a very loud fan. It was constant like white noise so I liked it. Ruth Chris is the on-site restaurant with very high prices but there are many restaurants nearby.
Staying in room 312. Bed side table drawer not cleaned, dead spider in. The study desk chair dirty, hair of previous users. Bed linen and towels set up in a hurry and improperly. Bed sheets wrinkled. The hotel lobby ambience is good. Breakfast was an experience - thought breakfast was included and served myself. A lady came and told me that she had not checked me in for breakfast. Nobody was there to check me in. She said breakfast was not included in my room rate and so I had to leave the plate. I called from room for room service and she did not know if that could be done. So, I came down again to pick up breakfast and when I asked for omlette she said it was 9;27 am and breakfast closes at 9:30 and she cannot give omlette. I asked for coffee and they did not have coffee. But charged $16.45 for breakfast. May be the hotel needs some to do some training here.…
My family and I have been staying at the Hilton Columbia Center multiple times per year over the last ten years plus. The location is excellent for events at USC and plenty of good dining choices in walking distance. On a previous stay we had an unfortunate experience with a front desk employee that was quickly made right by management which was very much appreciated. Our last stay on September 10th the hotel and surrounding businesses were very busy with a active weekend of events in Columbia. Two areas of the Hilton that very much impressed during our stay. The front desk representative Eric was very helpful, customer focused and a first class representative of this Hilton hotel. Secondly the valet service appeared to be short staffed when we checked in, however they were and always have been one of the best at handling cars and being focused on service. In summary a very good hotel and those Hilton employees and services we came in contact did not disappoint.…
I stayed here recently for a convention I attended with a friend of mine. We both had a great time. The location of the hotel made it very easy to walk to and from the event at the convention center. We stayed two nights. When we checked into our room, we were very pleased by the room size and cleanliness. We did have to call down to the front desk to request a microwave. That took some time to arrive, but it did eventually come we were very grateful. The staff member who helped us was very professional. I wish that I could say the same about one of the staff member at the front desk. They seemed overwhelmed and unhappy from the time we arrived to the time we checked out. Im not sure what happened maybe just a bad day. I will say overall the weekend was very successful and the hotel met our needs and I will stay here again for future events at the convention center.…
One night stay . Clean room and comfortable bed. Excellent service from Julia at breakfast. Great veggie omelet. Coffee was good. Raspberries, strawberries and blackberries were a very nice surprise. Great service and food at Ruths chris steakhouse for late lunch.
Stayed two nights. Second night I was awakened by intermittent sounds of drilling then after about 30 minutes started to hear hammering. Called front desk and was told there is construction in the hotel (not informed of this at check in) and would I like to move to a different room. This is at 1:30 AM!! No I would not like to move! I was told no guarantee how long the noise would continue and that a supervisor would contact me in the morning but I never received any call. Thanks for a mostly sleepless night!
Stayed at his Hilton property the week of August 14. In Covid-19 times, I was highly surprised to see the lack of maintenance and cleanliness. The carpets, air ducts and bathroom air fans were filled with dust. The sink and shower were clogged with hair. Requested fresh towels and toiletries multiple times and we’re never delivered so I had to go to the lobby to get them myself. Staff likely gets paid low wages so they place zero effort in ensuring their guests actually get the experience they pay for. Having stayed in Hilton properties several times, this by far was the absolute worst experience. This location is at best a 1-star hotel.
My family booked this Hilton for a funeral nearby. This is the dirtiest Hilton we have stayed at. We expected a bit better coming from a Tru by Hilton (2 star). But cleaning is not their priority. I get itchy read eyes and sneeze so many times as soon as I step in my room. We were moved to 3 different rooms, however, they were all full of dust in the air vents/ducts. The staff was annoyed by us constantly addressing the dust issue but I had to take Claritin every day just to stay here. Save your money/points and stay at a Hilton Garden or anywhere else.