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Residence Inn Florence

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Traveller (82)
Room & Suite (38)
Dining (21)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
33Restaurantswithin 1 km
6Attractionswithin 1 km
413Reviews
100Photos
6Q+A
96Room tips
Traveller rating
  • 287
  • 87
  • 21
  • 12
  • 6
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
The location was very convenient, and the rooms were well appointed, clean and comfortable. There was a line of tired travelers at check-in while a lone clerk tried to keep up, while a second staff fiddled with papers ten feet away. . . . A little bit of cross training would
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Response from MarquitaP10, Manager at Residence Inn Florence
Responded 2 weeks ago
amosesq, Thank you for the review. I will discuss the possibility of cross training with upper management. Sometimes its the little help that means so much. We do start breakfast at 6:30 daily, I do apologize for you and other guest being misinformed. We would love the chance to better sever you in the near future. Safe travels!
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Property is conveniently located within easy access to I-20 and I-95. We usually stay off Exit 164 when travelling to and from Florida, but wanted a comparison. Lots of other hotels and plenty of eateries in the area. Some of the traffic patterns can be a bit challenging after
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Response from MarquitaP10, Manager at Residence Inn Florence
Responded 4 weeks ago
drsabco, Thank you for the review. We would love to see you again, but offering better service. Please give us a call whenever you at back in the area. Safe travels!
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What is the most important feature of a hotel room besides cleanliness? Well, it is the bed! My spouse and I spent one night at this hotel recently. We stayed there previously and it was acceptable. However the king bed was most uncomfortable ever! I read other reviews
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Response from MarquitaP10, Manager at Residence Inn Florence
Responded 4 weeks ago
JohnaTig- Thank you for the review. It has come to my attention that you had an uncomfortable stay. Please give us a call so that we can discuss the matter in detail. Safe travels!
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We have stayed at this particular property many times as we travel up and down I-95 on the way to and from Florida. The location is perfect, but we were not as impressed with that the rooms. I thought that the rooms had been upgraded to the new look, but this room was
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Response from Renee' L, General Manager at Residence Inn Florence
Responded 14 Jan 2019
Dear cdsamm, We appreciate you staying with us on numerous occasions! I apologize that you did not receive a good night's rest during your stay this last time. All of our rooms have been renovated and all of our mattresses were replaced during this time as well. Please give us another chance during your travels on I-95. Thank you!
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I work in Florence at least two weeks every month, and have stayed at this hotel several times. The management used to be better, but has recently gone downhill. I work mostly night shifts, and they routinely fail to honor straightforward and simple requests that will allow me
Read more
Response from Renee' L, General Manager at Residence Inn Florence
Responded 29 Oct 2018
Guptap98 Thank you for sharing your feelings with us concerning your experience during your stay. I apologize for any miscommunications that you had with management and staff. If you will-please allow us the opportunity to serve you better and give us another chance to make things right.
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All photosTravellerRoom & SuiteDining Pool & Beach
Photo provided by managementResidence Inn Florence
Suite
Photo provided by managementResidence Inn Florence
Suite
Photo provided by managementResidence Inn Florence
Suite
great kitchen
I love nature ... especially sunrises, sunsets, and clouds. This was taken from our room, through the windows.
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Do you have any 'no pets allowed' rooms?
I believe they do
0 votes
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When were the rooms at this hotel last updated?
They have started and just about completed an upgrade to their rooms. I was there within the last two months and saw the results myself
1 vote
do you have jacuzzi in rm?
No we do not have a Jacuzzi in our guestroom
0 votes
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do you offer a complimentary breakfast?
Yes we have a breakfast with hot and cold items- it is the best breakfast around!!
0 votes
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Do you have any 2 br/2 bath rooms in your hotel?
Yes they do. I usually book these rooms as there are 6 in our party.
1 vote
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12
"Request room you want (higher floor in my profile) versus what the receptionist offered (1st floor)."
"The first floor is very noisy."
"The rooms were clean and the ac worked great. "
"Close to stairway makes for easy entry without needing elevator"
"Choose another hotel in the area."
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PRICE RANGE
US$131 - US$195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn florence hotel florence
LOCATION
United StatesSouth CarolinaFlorence
NUMBER OF ROOMS
95
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