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Residence Inn Florence

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Traveller (82)
Room & Suite (56)
Dining (24)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Business
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
35Restaurantswithin 1 km
6Attractionswithin 1 km
412Reviews
124Photos
6Q+A
96Room tips
Traveller rating
  • 287
  • 87
  • 20
  • 12
  • 6
Time of year
Traveller type
Language
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  • English
Popular mentions
Property is conveniently located within easy access to I-20 and I-95. We usually stay off Exit 164 when travelling to and from Florida, but wanted a comparison. Lots of other hotels and plenty of eateries in the area. Some of the traffic patterns can be a bit challenging after
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Response from MarquitaP10, Manager at Residence Inn Florence
Responded 3 days ago
drsabco, Thank you for the review. We would love to see you again, but offering better service. Please give us a call whenever you at back in the area. Safe travels!
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What is the most important feature of a hotel room besides cleanliness? Well, it is the bed! My spouse and I spent one night at this hotel recently. We stayed there previously and it was acceptable. However the king bed was most uncomfortable ever! I read other reviews
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Response from MarquitaP10, Manager at Residence Inn Florence
Responded 5 days ago
JohnaTig- Thank you for the review. It has come to my attention that you had an uncomfortable stay. Please give us a call so that we can discuss the matter in detail. Safe travels!
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We have stayed at this particular property many times as we travel up and down I-95 on the way to and from Florida. The location is perfect, but we were not as impressed with that the rooms. I thought that the rooms had been upgraded to the new look, but this room was
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Response from Renee' L, General Manager at Residence Inn Florence
Responded 4 weeks ago
Dear cdsamm, We appreciate you staying with us on numerous occasions! I apologize that you did not receive a good night's rest during your stay this last time. All of our rooms have been renovated and all of our mattresses were replaced during this time as well. Please give us another chance during your travels on I-95. Thank you!
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I work in Florence at least two weeks every month, and have stayed at this hotel several times. The management used to be better, but has recently gone downhill. I work mostly night shifts, and they routinely fail to honor straightforward and simple requests that will allow me
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Response from Renee' L, General Manager at Residence Inn Florence
Responded 29 Oct 2018
Guptap98 Thank you for sharing your feelings with us concerning your experience during your stay. I apologize for any miscommunications that you had with management and staff. If you will-please allow us the opportunity to serve you better and give us another chance to make things right.
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This hotel is average. That's the best I can say for it. The married couple I was traveling with said their room was too warm all night, while my brother said his room was drafty and freezing cold in the early morning hours. He later found out that this was the result of a vent
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Response from Renee' L, General Manager at Residence Inn Florence
Responded 29 Oct 2018
Hello Pointeshoes4christ, Thank you for choosing to stay at the Residence Inn Florence and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel maintenance team to ensure the necessary guidelines are in place. Once again, thank you for your valued feedback and we hope that you would give us another chance to make your stay more enjoyable when your travels bring you back to Florence.
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
I love nature ... especially sunrises, sunsets, and clouds. This was taken from our room, through the windows.
Photo provided by managementResidence Inn Florence
Suite
Photo provided by managementResidence Inn Florence
Suite
Photo provided by managementResidence Inn Florence
Suite
Photo provided by managementResidence Inn Florence
Suite
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I believe they do
0 votes
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They have started and just about completed an upgrade to their rooms. I was there within the last two months and saw the results myself
1 vote
do you have jacuzzi in rm?
No we do not have a Jacuzzi in our guestroom
0 votes
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Yes we have a breakfast with hot and cold items- it is the best breakfast around!!
0 votes
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Yes they do. I usually book these rooms as there are 6 in our party.
1 vote
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12
"Request room you want (higher floor in my profile) versus what the receptionist offered (1st floor)."
"The first floor is very noisy."
"The rooms were clean and the ac worked great. "
"Close to stairway makes for easy entry without needing elevator"
"Choose another hotel in the area."
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PRICE RANGE
US$132 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn florence hotel florence
LOCATION
United StatesSouth CarolinaFlorence
NUMBER OF ROOMS
95
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