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Red Roof Inn Florence - Civic Center

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Red Roof Inn Florence - Civic Center
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306 Reviews from our TripAdvisor Community

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Showing 305: English reviews
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Reviewed 6 days ago NEW

I have been to many Florence hotels and this is the dirtiest and most unkempt hotel in which I have stayed. The staff is friendly enough but the room was in poor condition. Some small pieces of trash left in the floor, ants in the bathroom. The bare minimum amenities, not even meeting what's advertised on their Hotels dot com...

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Helpful?
Thank Ren A
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Greetings, As the general manager, I would first like to apologize for your visit. This is not representative of what we try to achieve here in Florence on a daily basis. I wanted to let you know that, as of this morning, we have had a professional pest elimination company here at the property to fully inspect the rooms, determine...

Brandywine, Maryland
Reviewed 2 weeks ago

We stayed here on our way to our new home in Orlando. Everything was great from checking in to checking out. The room was very clean. There was room in the parking lot for our pickup pulling a trailer. There is a diner next door that has really good breakfast and service. The staff was very friendly.

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Helpful?
Thank Etcdragon
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Greetings, I hope the rest of move went smoothly and everything is unpacked and put away! We were very happy to have you stay with us and glad that parking the trailer was easy! I appreciate your review about our inn and the Western Sizzlin next door. I am glad you found a chance to try them out as they...

Newfoundland
Reviewed 2 weeks ago via mobile

My standard king was a lovely clean, cosy and comfortable room. I found no fault in the bathroom, bed or room. All the furniture was in good shape. Staff were very pleasant. I love that Red Roof is pet-friendly and are reasonably priced.

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Helpful?
Thank GerryCampbell928
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Hello and thank you, I am very happy to hear about you stay with us here in Florence and wanted to thank you for your great review. As always, we are 100% pet friendly and take great pride in the fact that pets stay free! I hope that the next time you travel through Florence, you will give us another...

Naples, Florida
Reviewed 3 weeks ago via mobile

My wife and I made this reservation months ago. After being on the road for 10 hours, we arrived at 4:40pm. Check in time is 3:00pm. Room was not ready. We were told that there was a "housekeeping issue". We were also told that they could not tell us when the room would be ready. Since we travel with our...

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Helpful?
Thank Caligula2929
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Good Afternoon, I would like to begin with an apology for the way you were greeted by the staff here in Florence. I take pride in providing rest for travelers from all over the Eastern U.S.A. and this week we let you down. There are no excuses for it and I am sorry that excuses were offered for our failure...

Cary, North Carolina
Reviewed 3 weeks ago

We stayed here for the night to break up a drive to Florida. The location is convenient to I-95. We thought the staff was good and the beds were comfortable. Great price for our travel budget. Would stay here again.

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Helpful?
Thank IWork2TravelUSA
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Salutations and hello, I just dropped in to say thank you for your review and I hope that the trip to Florida was a good one! We look forward to seeing you again on your return trip and if there is anything we can do for you, please reach out and let me know! I am always happy to be...

Lubbock, Texas
Reviewed 15 February 2017 via mobile

Didn't know what to make of the mixed reviews and was really hoping that this was one of the nicer Red Roofs, but it is average at best. The first room we were given was not cleaned well, so we moved. Second room was better, but it seems like all of the linens and towels have some kind of black...

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Helpful?
1Thank Captain_Hangry
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Good Morning, Thank you for staying with us and for leaving this review. We are currently replacing all of our towels and washcloths (I just finished washing the first 300 washcloths on Saturday!) as we speak to avoid any issues like the ones you had in during your stay. I always appreciate honest critiques of our Inn because they help...

Reviewed 9 January 2017 via mobile

I'm sorry I couldn't give a better review because I stay at this chain when traveling. The room appeared clean upon entering, but once I started to settle in I noticed the spilled coffee, old soap bar in the shower drain, cigarette ashes on the nightstand (100% smoke free, not) and nothing had been wiped down. Next time I will...

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Helpful?
Thank Honestly47
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Good Day! I wanted to stop in and thank you for your honest review of our inn. I also wanted to personally apologize for the condition that you found your room in. This is not the level of cleanliness that I expect from my staff or myself here at Red Roof Inn of Florence. We strive to get better everyday...

New York, NY
Reviewed 5 January 2017

I travel frequently on the I-95 corridor and have stayed at a number of Red Roof Inns. I have to say that this one is probably the best. For $70 all-in, you get a very nice and totally clean, tastefully renovated room. Mine had fridge and micro. I decided to kick in the extra $3 to go "top of the...

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1Thank 841jeffreyl
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Well Met Kind Stranger, Just wanted to pop in and thank you for recognizing my staff with your fantastic review or our inn! Your travel tip is well noted and yes you can save money on a room if you do not need those extra items. We try to have rooms that accommodate every type of travel that passes through...

New Jersey
Reviewed 2 January 2017 via mobile

The girl at check in was working very quickly to accommodate the massive crowd trying to check in. She was also extremely kind and welcoming, and calm during the stressful high demand of her attention. The rooms were very nice at first look, however I will say there was a lot of hair in the bed and shower. Overall, a...

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Helpful?
Thank P90SR
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Good New Years to you and yours, Thank you for taking the time to review our Inn here in Florence. I am very happy to hear you enjoyed your stay and I do apologize for the hair you found. I will take this message to our daily meeting and allow my staff to see how our rooms are reviewed and...

Bradford, New York
Reviewed 30 December 2016

Clean and comfy bed, friendly staff. We stay at Red Roof because of their pet policy. No extra charge for our dog. Close to I95, and several restaurants you can walk to. Join their points program and earn a free night.

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Helpful?
Thank george b
Scott M, General Manager at Red Roof Inn Florence - Civic Center, responded to this review

Howdy Friends, Thank you for spending some of your trip here with us in Florence! We love having pets drop by and say hello! The loyalty program with us does come with a way to earn free nights here with us! Thank you for dropping in, Scott Miller GM Red Roof Inn 178 Florence, SC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn Florence - Civic Center

Address: 2690 David McLeod Boulevard, I-95 at I-20, Exit #160, Florence, SC 29501
Region: United States > South Carolina > Florence
Price Range: $82 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Florence - Civic Center 2*
Number of rooms: 112
Reservation Options:
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Also Known As:
Red Roof Inn Florence Hotel Florence
Florence Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Florence - Civic Center staff and other travellers.
3 questions
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Baltimore, Maryland
1 month ago
Falmouth, Massachusetts
over a year ago

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Questions? Get answers from Red Roof Inn Florence - Civic Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another hotel.”
 of 5 bubbles , 17 Mar 2017 | Read review
“Ask for a room in back building on the first floor to make it easier take the pets out at night.”
 of 5 bubbles Etcdragon, 8 Mar 2017 | Read review
“Unless you need the fridge and micro, save a few bucks and go for their cheapest room. They all seem to be of equal quality.”
 of 5 bubbles 841jeffreyl, 4 Jan 2017 | Read review
“Better price w/ Travel Advisor. Microwave =extra. Bring your own. Earplugs if you= sound sensitive to the air conditioning system.”
 of 5 bubbles MindyT_13, 19 Dec 2016 | Read review
“If you are traveling with a pet, ask for a first floor for quick exit when they have to "GO"”
 of 5 bubbles jodip293, 30 Nov 2016 | Read review
5 of 5