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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,390 Reviews from our TripAdvisor Community

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Showing 1,375: English reviews
Decatur IL (USA)
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed yesterday NEW

We decided at a last minutes to getaway for Thanksgiving to HHI. After checking our reviews on TripAdvisor my wife was thinking either the Westin or Sonesta - but chose Westin due to its location right on the beach. We splurged and booked a room described as "Ocean Front With Balcony: King Bed". Room 5135 was well-equipped, but was not... More 

Helpful?
Thank NorskeDecaturIL_USA_
Dallas, Texas
1 review
Reviewed 2 days ago NEW

We have always enjoyed the quality and comfort of Westin Hotels...until this trip. The room, towels, bed and bed linens were not up to Westin standard. We booked a king room, but it was obvious from the huge sheets hanging down to the floor that this king "Heavenly Bed" was closer to a queen. The wonderful Westin bath towels from... More 

Helpful?
Thank JROSSMANN23
MURRELLS INLET
1 review
Reviewed 3 days ago NEW

Our stay could of been better. Left our room at 8:45 am came back at 6:00 pm our room had not been cleaned yet. Called and told them about our situation and they asked if we put out the sign Do Not Disturb we did not put the sign on the door. Came here for a car auction will not... More 

Helpful?
Thank RICHARD G
2 reviews
Reviewed 4 days ago NEW

My wife have always wanted to visit Hilton Head. We received a good price to stay at this resort. We immensely enjoyed our stay. Very nice rooms, with beautiful view of the pool areas and ocean. Very knowledgeable and polite staff. We would definitely stay here again and recommend it to friends.

Helpful?
Thank Keith M
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing your holiday getaway at The Westin was great. We were delighted to know you enjoyed very nice guest rooms and the beautiful ocean views. We appreciate your comment that our staff is knowledgeable and polite as they always strive to provide personal and instinctive service to our guests. We look forward to welcoming you back in... More 

Hilton Head, South Carolina
Level Contributor
217 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 1 week ago

I have been going to the Westin for years and have never been disappointed with my services or condition of the spa. The prices are very reasonable for the services in comparison to other spas in the United States. The Menu of Services is excellent and all of the technicians are professional and friendly. From the front desk to their... More 

Helpful?
Thank Christine R
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing great comments on your experience at The Westin and The Heavenly Spa. We appreciate your feedback on our staff being professional and ensuring you are well cared for and treated special during your visits. We look forward to welcoming you back soon for another renewing and relaxing experience. - Tim Freisen, General Manager More 

Indian Trail, North Carolina
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 week ago

I stayed here with my wife on November 11-12. We were celebrating her birthday. The hotel is located right on the beach and we had an ocean view room overlooking the pool. The view was fantastic. Very beautiful. The room itself was nothing special. The sheets were dirty upon arrival. There were different stains on the sheets and there was... More 

Helpful?
Thank Dan B
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for choosing The Westin as a special destination to celebrate your wife's birthday. It was nice to know you enjoyed the fantastic view from the ocean view guest room as well as a great experience with a relaxing couples massage in the Heavenly Spa. Please accept my sincere apology for the issues you noted in the guest room... More 

Maumelle, AR
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

This was first time to Hilton Head. We originally had reservations at the Omni, but it was cancelled by the Omni because the damage from the recent hurricane. I am pretty happy that we booked the Westin. The hotel looked practically untouched by the Hurricane. The room was spotless and we had a good (not great view) of the ocean.... More 

Helpful?
Thank CSD
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you chose to celebrate your 13th wedding anniversary at our beautiful resort. Congratulations! It was great to know you enjoyed an ocean view guest room and the signature Heavenly Beds/Heavenly Bath. We appreciate your comment that the staff was wonderful as they strive to provide personal and instinctive service to all our guests. We are also... More 

Reston
2 reviews
Reviewed 2 weeks ago

The Westin Hilton Head Island Resort & Spa is a wonderful resort for families. My boys loved the pool, movie night, and water sport activities available on Hilton Head. Hilton Head is our favorite annual family vacation and the spa was very nice.

Helpful?
Thank ashleylh2016
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your relaxing vacation at The Westin. Delighted to know your family enjoyed the amenities, and that you also experienced the signature Heavenly Spa. We look forward to welcoming you back soon for your annual family getaway. - Tim Freisen, General Manager More 

Chicago, Illinois
Level Contributor
1,186 reviews
420 hotel reviews
common_n_hotel_reviews_1bd8 604 helpful votes
Reviewed 3 weeks ago

I visited for two nights in November 2016. My accommodation was fine; the room was spacious and featured tasteful décor. (Note: the décor felt tasteful and appropriate to a coastal location but avoided the clichés of 'old Southern' décor; this was appreciated.) The bed was, as is the norm for a Westin, very comfortable. My room had a couple of... More 

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Helpful?
Thank brmusicman
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback, as a valued SPG Gold Member, on your recent stay at The Westin. It was great to know you appreciated our beautiful ocean front resort grounds and the spacious, tasteful décor of the guest room as well as the signature Heavenly Bed. Please accept my sincere apology that your arrival process was not exceptional and... More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

My wife and I are SPG members and decided to stay fairly close (within an hour) to home for her birthday. First, as SPG members, we have yet to have a bad experience at any SPG property we have stayed at. The Westin on Hilton Head is right on the beach. The staff is very courteous and they have an... More 

Helpful?
Thank Robert L
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing, as valued SPG members, that The Westin is an awesome resort. It was great to know you had a really good time enjoying the resort amenities. We appreciate your comment that the staff is very courteous as they always strive to provide personal and instinctive service to our guests. We look forward to welcoming you back... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $249 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#6 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Hilton Head Island Resort & Spa staff and other travellers.
49 questions
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Questions? Get answers from The Westin Hilton Head Island Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, ocean-facing”
  • Location of room 5135
 of 5 bubbles NorskeDecaturIL_USA_, 3 Dec 2016 | Read review
“Lovely room with an ocean view, hotel is dated and getting shabby. Staff is helpful though management could do better on customer service.”
 of 5 bubbles JROSSMANN23, 2 Dec 2016 | Read review
“Every room has a view of the ocean. Some just from a side view. All rooms have private balconies”
 of 5 bubbles keithmX3399CN, 30 Nov 2016 | Read review
“Skip the breakfast buffet at the hotel.”
 of 5 bubbles CSD, 22 Nov 2016 | Read review
“request it in your reservations.”
 of 5 bubbles ashleylh2016, 15 Nov 2016 | Read review
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