Grand Hilton Head Inn Ascend Collection
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US$230
US$187
Booking.comUS$230
AscendUS$230
TravelocityUS$230
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About
#30 of 33 hotels in Hilton Head
Location
Cleanliness
Service
Value
Grand Hilton Head Inn is an excellent choice for travellers visiting Hilton Head, offering many helpful amenities designed to enhance your stay.
Given the close proximity of popular landmarks, such as Holy Family Catholic Church (0.7 mi) and Spring Lake Pavilion, Hilton Head Plantation (2.2 mi), guests of Grand Hilton Head Inn can easily experience some of Hilton Head's most well known attractions.
Rooms at Grand Hilton Head Inn offer a flat screen TV, a kitchenette, and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.
24 hour front desk is one of the conveniences offered at this hotel. A pool and breakfast will also help to make your stay even more special. If you are driving to Grand Hilton Head Inn, free parking is available.
When you’re feeling hungry, be sure to check out Charlie's L'Etoile Verte and Marche de Macarons, which are some French restaurants that are popular with locals and out-of-towners alike.
Best of all, Grand Hilton Head Inn makes it easy to experience many great Hilton Head attractions like Nash Gallery, Endangered Arts, and Art League of Hilton Head, which are some popular art galleries.
Enjoy your stay in Hilton Head!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Horseback riding
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Outdoor pool
Breakfast available
Vending machine
Spa
Massage
Baggage storage
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Housekeeping
VIP room facilities
Microwave
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
:Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com
Location
59Somewhat walkable
Grade: 59 out of 100
36Restaurantswithin 1 km
21Attractionswithin 1 km
36 S Forest Beach Dr, Hilton Head, SC 29928-6246
Getting there
Car HireSee all Hilton Head car hire
136Reviews4Q+A20Room tips
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My friends, and I stayed here recently and the room itself was just fine. However, our free breakfast was not, and by the time we got there the food was completely picked over. They finally brought out more food and it was cold or half frozen. Also the HVAC in our room didn’t work and they told us there was nothing they could do. (what?). They also do not have enough parking for cars, so I had to park a long way away. :(. Lastly there was man in the lobby and he was trying to sell us a timeshare the whole weekend. it was very annoying experience, and I will not be going bank to this hotel!
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
First I will begin with the good points. Very nice receptionist the night we checked in. Didn't catch her name but she has blonde hair and loves north on the island. Very helpful and very personable. Also Coligny beach is just across the highway from the hotel and is very convenient for a beach lover. Now for the bad. We had a dead bug outside our room door the entire time we were there. On Wednesday and Thursday mornings someone apparently headed to the ice machine to probably load up a large cooler with ice for the day. I am a light sleeper and our room was near vending so we could hear them begin just after 6 a.m. each morning. I understand several places have not gone back to hot ideas due to staff storages and the pandemic so grab and go items were available in the breakfast area. However, when we arrived in there our second morning, several items needed to be restocked. No coffee was made and no attendant was in the food area or at the front desk. It is terrible when one of the guests finds the coffee supplies and ends up making a pot of coffee so people can have it for breakfast. Also another couple told me they had someone in a room next to them smoking marjuana and the smell was getting into their room. This is suppose to be a 100% smoke free location. Thankfully, I had hotel rewards points and didn't have to pay for the rooms. I am not sure if we will be back to the area again also.…
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lisa Geiger, General Manager at Grand Hilton Head Inn Ascend Collection
Responded 2 Jun 2022
Thank you for taking time to write review. We will be discussing your concerns with our management team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I checked in late Wed night and did not need housekeeping services on Thur. On Fri, I requested housekeeping and to ensure the sheets were changed I pulled them and piled them into the middle of the bed. Upon my return around 430-445 pm, I noticed the same sheets had been reapplied to the bed without being changed. DISGUSTING!!!!! Not to mention, they left the trash by the door and only emptied the hotel can. I went to the front desk and spoke with the manager Karina. She advised for stay over guests, housekeeping is suppose to empty the trash and change the top/fitted sheets. I told her this was not done. She apologized and asked another employee to change the bedding.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Incredible staff. Went above the norm. Room was spotless ( I use a black light). Check in lady was extremely helpful and kind. Arrived late my first night from a Savannah concert and had to park in the street. Front desk Shelly called to let me know I was in a tow lane and had been tagged for such. Of course moved the vehicle and went to thank her. She apologized for calling me so early. What, it was my fault. Saved me a Uber and a tow fee. Good breakfast, kind staff, across from the ocean with public access seconds away. Let me check in early , making me feel right at home. We'll be back. Super value! Sloan
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Hard to find at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our room was large, meticulously clean, and very comfortable. This hotel was also very well maintained (beyond cleanliness) and was physically up-to-date. The hotel is smoke-free, which is excellent as I am allergic to cigarette smoke. The price was an exceptional value for what we received. The hotel staff, however, were not present. It seemed that was only two of very few guests in the hotel, and yet the staff was not to be found anywhere. There was a sign left on the front desk for check out to call a personal cell phone to speak to the desk clerk. Also, given that the hotel was relatively empty, I was a little disappointed that we were given a room with a balcony on the same level as the roof with the air conditioning units for the hotel. I did request an accessible room, so perhaps this was the only such room available. I will give them the benefit of the doubt here. Also, the hotel touts free breakfast as if it were more than the continental breakfasts offered by any other Choice Hotel group hotels. It was not; in fact, it was not as nice as some of the more economical hotels in the Choice group. Personally, I rate this hotel 4/5 for service, cleanliness, friendliness, and value.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Katie greeted us cheerfully as we entered this inn and she was friendly and efficient in suggesting activities for us during our stay at Hilton Head. We’ve been to the island many times but she introduced us to a variety of delightful activities to fill our days that we never tried in previous trips. Her dinner suggestion was just perfect for us. She’s a real professional!
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you love paying for a room that you never stayed in, this is your place! Be aware when making reservations that they charge your card 3 days prior to check in, and 2 days prior to the cancellation deadline. I booked a room for 10/26 arrival and my reservation and their website stated that cancellation was free up to 10/25 at 4PM. I refuse to book a room without some kind of free cancellation policy so I always read very closely before booking. My husband and I got Covid so had to cancel our anniversary trip. I canceled the hotel on 10/24 at 5:14 PM and realized this hotel charged my card $100 anyway. The hotel manager clearly doesn't know the definition of "free cancellation". So, not only did we get sick and not get to go on our trip, this hotel decided to make it worse by stealing money from us. Choice Hotels hasn't been very helpful getting this taken care of so I've submitted a compliant with BBB, my credit card company, and considering other legal avenues given the number of reviews that state credit cards are being charged fraudulently. I would avoid this place if you can. Judging from alot of the reviews, this appears to be common practice.…
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Date of stay: October 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
First of all, Shelley, at the front desk was a real sweetheart. She let me check in early. She was very friendly and made my stay more pleasant. The room I had was two queens. I requested a high floor away from the elevators, and I got room 502, which is at the end of the hallway on the top Floor It was fantastic no light was shining in from the window. It had a giant TV very comfy beds and I love the shower, it has no carpeting in the room which I really like at a hotel. Check-in is at 3 checkout is 11 but I think I checked in around 130. I would definitely stay here again it’s about a little over a half mile walk to the beach bathrooms and then you have to walk a little ways more to the beach It gets very crowded at the beach around noon until five.
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: The beach is very crowded at 12-5😎 it’s hard to walk down the beach because so many people have...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The photos on the website are not even slightly met in reality and are actually fraudulent! Hotels.com too, should actually male sure, that what they offer through their website matches standards in reality. We checked out right after check in, because if the state of that property and have never done anything like this before, ever. - check in was done by some kind of Janitor in BEST WESTERN Shirt/Uniform, NO hotel personnel available/on site at 0900 pm - whole property is filthy, dirty and completely run down (see photos) - Dirt as far as the eye can see - elevator with visible shafts wher one can see the building substance - walls/wall colour coming off the walls in hallways and room - what you see on the web is definitely NOT what you get. See photos attached to this report.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Lisa Geiger, General Manager at Grand Hilton Head Inn Ascend Collection
Responded 1 Oct 2022
We want to thank you for choosing us and taking the time to post your review. We sincerely apologize we failed to meet your expectations. We take our guests' feedback seriously, and appropriate action will take place to ensure this is not repeated. We value feedback as it helps us enhance the guest's experience. Thank you once again for your patience, and we would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I rarely give a 5, but I loved this hotel. We traveled several places the week of our anniversary and this stay was my favorite. My room was large and clean. No issues at all. The shower was a good size, the bed incredibly comfortable, tons of room overall. They have maid service still which is HUGE for me. It’s the perk of staying at a hotel over an air b&b. The lobby was beautifully decorated. There’s beach access across the street. A fantastic breakfast is available every morning. We enjoyed things like waffles, pancakes, sausage, biscuits, gravy, eggs…there was also an assortment of pastries and breads, cereal, juice, cereal bars, fruit… a great way to start the day. Every staff member we encountered was friendly. The ONLY downside was that the pool closes at dusk. If you plan on relaxing out there after shopping/golf or anything else Hilton Head has to offer, you’re going to be disappointed. Other than that, it was a fantastic stay and I wouldn’t hesitate to stay again.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Lisa Geiger, General Manager at Grand Hilton Head Inn Ascend Collection
Responded 14 Sep 2022
Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. Whether you are here for a relaxing weekend away or a family adventure, our hotel offers something for everyone with three beautiful pools, private beach access, and other refreshing amenities. We focus on providing personalized, enhanced service, so it is always great to learn that it is making a difference. We are pleased to know you had an energizing stay and that our associates left such a great impression. They work tirelessly to provide inspiring service, down to the smallest detail, and we will enjoy sharing your kind remarks with them.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$165 - US$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropolitan hilton head, hilton head metropolitan hotel, metropolitan hotel hilton head
FORMERLY KNOWN AS
Metropolitan Hotel Hilton Head
LOCATION
United StatesSouth CarolinaCoastal South CarolinaHilton Head
NUMBER OF ROOMS
79
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Claim Your ListingGRAND HILTON HEAD INN ASCEND COLLECTION: UPDATED 2023 Hotel Reviews, Price Comparison and 137 Photos (SC) - Tripadvisor
Frequently Asked Questions about Grand Hilton Head Inn Ascend Collection
Which popular attractions are close to Grand Hilton Head Inn Ascend Collection?
Nearby attractions include Hilton Head Escape Room (1.1 km), Coligny Beach (0.8 km), and Coligny Plaza Shopping Center (0.9 km).
What are some of the property amenities at Grand Hilton Head Inn Ascend Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Grand Hilton Head Inn Ascend Collection?
Guests can enjoy free breakfast during their stay.
Is parking available at Grand Hilton Head Inn Ascend Collection?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hilton Head Inn Ascend Collection?
Conveniently located restaurants include Stu's Surfside Subs, The Studio, and Vine.
Are there opportunities to exercise at Grand Hilton Head Inn Ascend Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Which languages are spoken by the staff at Grand Hilton Head Inn Ascend Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Hilton Head Inn Ascend Collection?
Many travellers enjoy visiting Baynard Plantation Ruins (5.5 km).
Is Grand Hilton Head Inn Ascend Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.