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Extended Stay America - Charleston - Airport

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Traveller (53)
Room & Suite (36)
Dining (4)
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Overview
  • Excellent30%
  • Very good18%
  • Average19%
  • Poor16%
  • Terrible17%
Travellers talk about
“hotel business”(2 reviews)
“grab and go”(2 reviews)
“place to stay”(6 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Family Rooms
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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All reviewshotel businessgrab and goplace to stayrecommend this hoteltanger outletclose to the airportfairfield innfront desk staffenjoyed my stayshariacharlestonstoveoutletsmartmsdowntown
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21 - 25 of 119 reviews
Reviewed 17 July 2017

The floor was sticky. The refrigerator was coated with some kind of disgusting film and was covered with dent marks. The door key did not work very easily. The front desk staff abandoned the post during late-night hours. The bed was uncomfortable.More

Review collected in partnership with Extended Stay
Thank Michael V
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 19 July 2017

Michael, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appreciate teams to...More

Reviewed 5 July 2017

Linens looked like they hadn't been changed, shower curtain had a large stain, there was a pile of dirt in the floor, and the staff wasn't very helpful. If you are looking for a hotel in this area, avoid this one.More

Review collected in partnership with Extended Stay
Thank 124morganf
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 6 July 2017

Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered while here. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the...More

Reviewed 24 June 2017

Very Clean and wonderful staff that was always ready to help. Loved the kitchen as I do not like to eat out. Location is awesome esp if you are coming to Charleston to shop...Outlet malls at the back door and up the road are several...More

Review collected in partnership with Extended Stay
Thank 556melodyp
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 26 June 2017

Thank you for your wonderful review of your stay at Extended Stay America - Charleston – Airport. We are delighted you liked the location of our hotel and were pleased with our service and our facilities, especially the convenience of a kitchen in your room....More

Reviewed 23 June 2017

Overall the staff members I came in contact with were friendly. The room was average. Beds were comfortable. However, the microwave was not safe to use. Microwave ceiling was peeling off. It's a good location. Near shopping and dining!More

Review collected in partnership with Extended Stay
Thank F7421ZLshawnh
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 23 June 2017

Thank you for taking the time to post a constructive review. Although your stay was satisfactory in some aspects, we are sorry we missed meeting some of your expectations. Your feedback is of utmost value, and we will discuss the same with our management team...More

Reviewed 20 June 2017

The stove did not function and the freezer would not freeze appropriately. No one was ever at the front reception desk. When we went down to get pans and utensils (before we knew the stove didn't work) they were all dirty and my husband had...More

Review collected in partnership with Extended Stay
Thank hsmama02
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 21 June 2017

We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have a duty to follow the processes in place to ensure our facilities are clean and well-maintained, and we truly regret falling short. We take this opportunity to ensure we...More

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Best Value Properties in North Charleston, SC
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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$97 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$97 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (36)
Dining (4)
Questions & Answers
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jarlucas91
24 June 2017|
AnswerShow all 2 answers
Response from HonestReviews4Me | Reviewed this property |
Yes... Hail an UBER. Its cheap.
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Room Tips
"Get one without bugs"
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"Very quiet hotel throughout and beds are so comfortable."
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"Close to exit building."
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"The Deluxe Suite with 2 Full Beds and Sofa Sleeper is a great size for a small family or group of friends."
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