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BEST WESTERN Hickok House

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BEST WESTERN Hickok House
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260 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Newport, RI
Reviewed 14 February 2017

Is the a 6 star hotel, no but it's not a five star price either. This is a basic hotel with Awesome, excellent customer service. The front desk, picked up our deliveries, told us the best places to go (they were never wrong) and displayed a great sense of pride in the work they do. The bed was comfortable and...

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Helpful?
1Thank Seth-Bullock
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

We are humbled by your review. We are so glad we were able to make your stay so memorable. We are glad to do anything we can for our guests to ensure they have a wonderful time in Deadwood. Thank you for the compliments and superior review we hope you will come stay with us again.

Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 5 September 2016 via mobile

BLUF: Local, Professional, Delicious Stopped in at the local dinner this morning with my family for breakfast. You can tell that it's a local's joint and for good reason. The breakfast was outstanding! The pancake was nearly an inch thick and 12" around; thick cut bacon; crispy hash brown... You get the point. If that's not enough to peak your...

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1Thank bbrooks4316
About Hotel's Favourite Review
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

Thank you for such a warm and wonderful review. It is truly a great feeling when we hear that our guests have the best possible experience with us. We are fortunate to have the staff we do. They all take pride in their jobs and want to make sure our customers leave here happy, full and well rested.

A TripAdvisor Member
Level Contributor
12 reviews
3 hotel reviews
Reviewed 23 January 2017 via mobile

We have stayed at this hotel many times. We like having the parking lot near the rooms and it is close to a great restaurant and on the shuttle route. It is older and is showing some age. The rooms are clean and we usually get the room placement we request. That didn't happen for this weekend. We were placed...

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Helpful?
Thank A TripAdvisor Member
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

Thank you for being our guest. We are glad that you have stayed with us many times. We do our best to try to meet our guests requests. Sometimes that is not possible. We hope you will consider staying with us again so that we can make your stay as wonderful as the previous ones, and show you this stay...

Wyoming
Reviewed 2 January 2017 via mobile

We recently stayed at the Best Western in Deadwood and had nothing but problems! The rate was changed from the original reserved rate when we went to check in, then again when we checked out of the hotel! I've never had a hotel change a rate like this!! Not only did they jack the rate, the owner refused to talk...

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Helpful?
Thank sassi
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

I would like to start by apologizing for not exceeding your expectations. I do understand that when you encounter problems it takes away from your enjoyment. I would like to address the concerns you mentioned. When you made your reservation you made it for two people to be in the room, you did have four guests in the room. Our...

Reviewed 17 November 2016 via mobile

Recently stayed at the Best Western in Deadwood. Most hotels stated they were booked for the weekend this was untrue not sure what was up with that. Glad it happened though as this was a true gem in Deadwood South Dakota. We were upgraded to a King room non-smoking in the corner very quiet very private and well-kept. The front...

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Helpful?
Thank mtgrizz69
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

Thank you for such wonderful comments about our hotel. I am a glad everything was taken card of when you brought your concern to our attention. I would like to apologize for you having an issue at all while you were here. Hank is a very friendly dog, he loves everyone. As our guest, we want to make sure you...

Long Island, New York
Reviewed 15 November 2016

We were on a road trip with family and needed to find a place to stay with a reasonable cost. This one fit the bill. The room was clean and the WIFI worked, so it suited our needs for visiting this historic town. We stayed 2 nights and would return again. The restaurant was great for breakfast too!

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Helpful?
Thank Marilyn M
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

We are glad you chose to be our guest. We enjoyed having you and your family. Cleaniness is very important in a hotel room and our staff strives to make sure your room is comfortable for you. The restaurant has a fantastic breakfast and the plus is you can sleep in and eat breakfast at anytime. We hope that you...

Reviewed 31 October 2016

We've stayed here several times and never had a problem with the rooms. They are a bit dark even with all the lights on but clean which is what we care about. Most importantly though, these folks are ethical. We did have an issue and Lynda, the manager, did what it took to make things right. We really appreciated it...

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Helpful?
Thank Muo1176
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

Thank you for taking the time to write this review. I am glad I was able to correct the problems you experienced. I am sorry that you had the problems you did. We are looking forward to having you come back and stay with us again. We do value you as a loyal guest to our hotel.

Reviewed 29 October 2016

This hotel has been a great place to stay the last two times we have been to Deadwood. Our room was in a strange location, but it was very quiet and clean. The staff at check-in was slow, and had problems checking in, and also does not know how to make reservations using Best Western points. This is a problem,...

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Thank Natalie O
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

I would like to apologize for the staff not being able to make your reservation using your points. I have taken this opportunity to refresh my staff on this procedure. I know this can be very frustrating and we will work to improve this matter. I hope that you will consider staying with us again in the future. Thank you...

Boulder, CO
Reviewed 26 October 2016

On a road trip in the Black Hills in early October and decided to stay here as we had had a good Best Western experience earlier in the week. Not so lucky here, although the price was reasonable (around $70). We were in room 106, which, as a couple of other reviewers have described, was in the corner near the...

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Helpful?
Thank marleydog
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

Thank you for letting us know about your stay with us. I would like to apologize for not meeting your expectations. We certainly hope you will consider staying with us again and allowing us the opportunity to make a much more pleasant impression on you.

Reviewed 24 October 2016

This hotel is very good for the money. Would probably stay in it again. The bed was very comfortable and the room was nice and clean. We did not eat in the restaurant but when we were leaving it was very busy. Parking spaces could be a little bigger because we had a big pickup and space was a little...

Review collected in partnership with Best Western
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Helpful?
Thank babbetteh2016
Lynda D, Front Office Manager at BEST WESTERN Hickok House, responded to this review

Thank you for taking the time to write this survey. We are glad you enjoyed your stay here. The next time you are in Deadwood we would love having you as our guest again and maybe you will be able to try the restaurant. I think you will enjoy the food.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Hickok House

Address: 137 Charles Street, Deadwood, SD 57732
Region: United States > South Dakota > Deadwood
Price Range: $67 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hickok House 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hickok House Hotel Deadwood
Best Western Deadwood
Deadwood Best Western
Hotel Style:
#13 Casino Hotel in Deadwood
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hickok House staff and other travellers.
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Questions? Get answers from BEST WESTERN Hickok House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room 106 or 107”
 of 5 bubbles simpydone, 22 Oct 2016 | Read review
“Ask for a room away from the café and casino”
 of 5 bubbles TechyD, 1 Oct 2016 | Read review
“Ground floor rooms were available for motorcycle enthusiasts.”
 of 5 bubbles R7459BCkathleenm, 25 Aug 2016 | Read review
“This is a motor Inn (drive up outside door)”
 of 5 bubbles UtopiaCentral, 3 Aug 2016 | Read review
“Our room was directly above the front lobby where you go into check in and out. We faced the parking lot.”
 of 5 bubbles Alloha2011, 20 Jul 2016 | Read review
5 of 5