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The Manager at this location is very rude. They tell you that you can cancel 24 hours in advance but that is a lie because when you try to cancel they tell you that it is nonrefundable and can not be canceled and you will...More
They were very rude and not accommodating at all! My two little girls (one who is 10 months old and the other 5 years old) got terribly sick on our way to South Dakota. They were throwing up non stop for most of the trip....More
Thank Cristina K
Response from Dawn K, General Manager at Ramada Summerset Rapid City WestResponded 31 July 2017
We are sorry about your girls being sick on your vacation. I am aware of your situation involving requesting your money back as Amanda called me immediately with your request. Please keep in mind that the room you occupied was purchased via Expedia. Our policy...More
This hotel is over priced for what it has to offer. It was very dated and some of the staff were not knowledgeable about things. Example, I asked for a recommendation on a place to eat and was recommended a restaurant that was closed. Beds...More
Review collected in partnership with Ramada
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
US$66 - US$186 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#20 Family Hotel in Rapid City
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Hi Allison:) our check in time is 3 pm. We sometimes have the capability to check guests in as early as 10 am. If you call the front desk at 605-787-4844, we can do our best to accommodate an early check in. Thanks for... More
Hi Allison:) our check in time is 3 pm. We sometimes have the capability to check guests in as early as 10 am. If you call the front desk at 605-787-4844, we can do our best to accommodate an early check in. Thanks for the inquiry!!