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Adding to my earlier review of filthy room they admitted no one cleaned and did not place me elsewhere- toilet also does not work. I am not making any of this up. Never seen anything like this in the hospitality worldMore
Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 4 weeks ago
Please accept my sincerest apologies for the cleanliness and maintenance issues you encountered in your room. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. Your feedback will...More
Not a luxury - or even close - hotel. But full kitchens, and super staff. Been here twice, both times the staff were incredibly helpful, friendly and competent. In fact, I've been to other locations of this chain and have found the same to be...More
Thank Amy R
Response from Manager_11525, Manager at Extended Stay America - Nashville - BrentwoodResponded 14 December 2016
Thank you for taking the time to share your experience. It is great to see you enjoyed the fully equipped kitchen and the customer service provided by our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
It was fairly clean, friendly people. There so called breakfast had a lot to be desired. Ants around coffee pots. Ran out of coffee one am. Decent place for the price, great location. Nice area for sure n not too far from downtown Nashville.More
Thank Amy R
Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 24 August 2017
Amy, thank you for your constructive review. Although you were pleased with most aspects of our hotel, we are sorry we fell short to fulfill all of your expectations while you were here. We hope to have another chance so we can serve you better....More
There are 2 extended stay Americas in Brentwood when you reserve it does not clarify which one so I did go to the wrong 1 initially. When I got to the correct 1 and went in there is an odd food odor to the hotel....More
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Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 30 July 2017
Please accept my apologies that you experienced so many difficulties during your stay with us. Your concerns in regard to all the issues you encountered with our service have been shared with the respective teams so that they can take the necessary actions. We value...More
We stayed for 3 weeks and it cost us over $1,900. What a rip off for the quality!!! Was told that if I had booked a month that my taxes would have been reimbursed, tried to correct it, impossible. May as well have stayed in...More
Thank Anonymouse M
Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 23 July 2017
Please accept our sincerest apology for the problems you experienced and for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed...More
US$83 - US$157 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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