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Extended Stay America - Nashville - Brentwood

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Room & Suite (9)
Dining (1)
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Overview
  • Excellent15%
  • Very good20%
  • Average10%
  • Poor19%
  • Terrible36%
23 Aug 2017
“Eclipse 2017”
21 Jun 2017
“I expected more”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Offers from Extended Stay America - Nashville - Brentwood
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (84)
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1 - 5 of 84 reviews
Reviewed 1 week ago via mobile

I have stayed in one of these properties in another state and it was great with the kitchen amenities. This one not so much! I found the room Unacceptable with the outdated rooms, utensils and dishes you had to get from the front desk, the...More

Thank TeslaTraveler2015
Response from 00esa, Manager at Extended Stay America - Nashville - BrentwoodResponded 1 week ago

Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback for the odor issue in your room is shared with the housekeeping team to review...More

Reviewed 2 weeks ago

Roaches in room, pulled back comforter saw sheets were not clean, pulled back sheets, mattress cover had blood all over it.When in to use bathroom and commode water was running from the vent on ceiling from the upstairs room. Will never use TripAdvisor again, this...More

Thank Connie H
Response from 00esa, Manager at Extended Stay America - Nashville - BrentwoodResponded 2 weeks ago

Connie, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make...More

Reviewed 20 September 2017 via mobile

Adding to my earlier review of filthy room they admitted no one cleaned and did not place me elsewhere- toilet also does not work. I am not making any of this up. Never seen anything like this in the hospitality worldMore

Thank brocbroc
Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 21 September 2017

Please accept my sincerest apologies for the cleanliness and maintenance issues you encountered in your room. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. Your feedback will...More

Reviewed 23 August 2017 via mobile

It was fairly clean, friendly people. There so called breakfast had a lot to be desired. Ants around coffee pots. Ran out of coffee one am. Decent place for the price, great location. Nice area for sure n not too far from downtown Nashville.More

Thank Amy R
Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 24 August 2017

Amy, thank you for your constructive review. Although you were pleased with most aspects of our hotel, we are sorry we fell short to fulfill all of your expectations while you were here. We hope to have another chance so we can serve you better....More

Reviewed 29 July 2017

There are 2 extended stay Americas in Brentwood when you reserve it does not clarify which one so I did go to the wrong 1 initially. When I got to the correct 1 and went in there is an odd food odor to the hotel....More

Review collected in partnership with Extended Stay
Thank marriedwomantn
Response from 00esa, General Manager at Extended Stay America - Nashville - BrentwoodResponded 30 July 2017

Please accept my apologies that you experienced so many difficulties during your stay with us. Your concerns in regard to all the issues you encountered with our service have been shared with the respective teams so that they can take the necessary actions. We value...More

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Most Booked Properties in Brentwood, TN
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Details
Price range
US$84 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$84 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Room & Suite (9)
Dining (1)
Questions & Answers
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Room Tips
"Don't go here!"
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"Do NOT stay here!"
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"Good luck on getting a room with no fleas."
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"The "deluxe" suite is worth the few extra dollars."
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